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April 2024 by Tre Day
I love this place, glad to come home and get me a scrabble. I just wish we had one in Vegas....
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April 2024 by Benjamin Mclendon
Went to order a meal for my friends and family the cashier lady tried to tell me how to order my food for multiple people customer service sucks and will not be coming back whoever that person was, needs to replaced and blacklisted from all fast food services
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March 2024 by Virgo Queen
So disappointed this morning. I did not get what I ordered as well as the quality. The sausage was to hard to bite. Ruined my morning had to go somewhere before work for breakfast!
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February 2024 by Steven Goodrich
Show up someday and no one there. Can't get the order right if you deviate from menu.
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February 2024 by Bridgett Parker
“Your Krystal’s need to cook is that alright?”Went to the 13th street location and the drive through line was wrapped all the way around the restaurant not to mention the people ALWAYS waiting for food in the parking lot. So I went to this location.So Krystal used to sell Krystals (you know the name of the restaurant) around the clock. But now they don’t even cook them in the morning? The last several times that I’ve gone to a Krystal the wait was 3x-7x longer than that of Chick-fil-A or McDonald’s. As much as I like a Krystal on occasion I think I will stop coming. Everything has gotten too expensive anyway.
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February 2024 by Mike Harmon
10-15 minute wait with 1 car ahead of me in the drive thru. Not the first time this has happened. I'm just done with this place. Either can't find people to work or just slow and lazy. Don't think this place will be open much longer.
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February 2024 by Robert Allen
Good food. Excellent and friendly service. Highly
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February 2024 by Jeremy Brown
Initially our order was not correct but Betty went above and beyond to correct it. We will definitely return to that location based on how we were treated. They did great!
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February 2024 by Greg Kirkman
This is the worst that I have seen it the wrong food the wrong drinks .
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February 2024 by Donnie Shavers
I love Krystal, they did an amazing job considering there were only 2 employees,even in a Sunday afternoon rush they remained calm and friendly.
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February 2024 by Trittany Pall
Krystal should probably just go out of business at this point. Every location I go to just can’t service me in a timely manner. Compare to Chick-fil-A or even Taco Bell and the difference is absolutely staggering.
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January 2024 by Tim Templeton
I was told it would be a 7 minute wait. Sat here for 25 minutes they completely forgot my order. 30 minutes if you include the time waiting to get my order taken. Charged me and then didn’t give me a receipt and asked me to pull up to the line to wait for my order. My order should be free at this point. But you know I didn’t even get an apology.
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January 2024 by Matt Wishion
Food is ok. Never going back to that location again. They need to do something with the rude workers they got running that drive thru.
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January 2024 by Michelle P
The cashiers were arguing with each
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January 2024 by Vee
2024 review: Coming back from an event in Pine Mountain, the BF was craving Krystal's, so we pulled up to this empty place. Dining room was closed since it was after 10. Probably closer to 11, so we hit the Drive-thru. Speaker was garbled and it was hard to understand what the cashier was saying. Turns out, it was shift change. About 10 minutes of waiting, a different cashier told us that we were not forgotten. 10 more minutes, proved that was a lie.I was a fast food manager. If myself or any of my team took 20 minutes to switch out a drawer... Fired. It doesn't take that long. And honestly, they could have taken our super simple order (24 Krystals, plain), got them to cooking and then by the time they were ready, they could punch in the order, we pay, we leave.We finally pulled off after a good solid 25 minutes of waiting.As we were waiting for a chance to turn out of the parking lot, two more cars came out of the DT. Guess they gave up too. Three cars of orders, of money, spent elsewhere simply because shift change took almost a half hour.2020:I sat in the drive-thru for over 15 minutes,10 of that AFTER she took my card and I paid for my meal. No explanation as to why it was taking so long, I don't mind waiting for hot fresh food, but TELL me that I'm having to wait for fresh fries to come up or whatever. Food was good and it was hot but service lacked.
