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October 2023 by Repeating Timelapse
My friend went to Lasting Impressions on Saturday. The service was terrible towards her but treated another customer as if they were a God. Then, the protocol for the staff is to measure the customer before showing them dresses that fit them, but they did not measure my friend, nor did they show her dresses that fit her. Once my friend had picked out a few dresses, they went to go try them on, but was stopped by a staff member who said that these dresses would not fit her. They then told her that there were 2 dresses that were near her size but would not fit her. In all, Lasting Impressions wasted my friends time. Would not reccomend to anyone who wants a good dress shopping experience.
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April 2023 by Sharnamekia Colón
Exquisite formal wear! With a nice price that's worth every penny!
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March 2023 by Beth Wilson
Absolute Great Experience!This is our 2nd year purchasing a prom dress from Lasting Impressions.The staff is so friendly and helpful. They have an amazing selection of Sherri Hill dresses. I love how the staff was available to assist but did not hover. Once we narrowed it down to 2 dresses, the sweet staff pulled earrings and shoes. Thank You for the perfect afternoon.
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March 2023 by shawnna reliford
Yesterday we took my niece to lasting impressions to look for a prom dress. And every associate in the store acted like we intruded on their chill time. Not one time did anyone ask us did we need help, or did my neice want to try something on, their actions were more like we couldn't afford what we were looking at. BUT then a woman of a different race came in and they were extra friendly with helping her.. I will NEVER step foot in that store again.
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March 2023 by Staci Mills
Keith and the girls at Lasting Impressions are amazing. I am not local so they texted me pictures of different options after I told them what my daughter had in mind. I placed the order on a Sunday and it was on my doorstep by Wednesday. They truly went above and beyond for me, a total stranger. Thanks to them my daughter found her dream prom dress. We will definitely be returning customers.
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March 2023 by Julie Watts
So many dresses I've never seen so much shiny and sequins in 1 spot.. a huge selection
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March 2023 by Chanel Williams
The staff that was in there on yesterday were very RUDE… Upon entering the store I had to greet them in order for them to speak not to mention no one even bothered to help us.. On top of that one of the staff almost walked right over my daughter and didn’t even say excuse me.. Then looked back at me as if I didn’t belong there anyways.. Never again
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February 2023 by Stacy Wester
A friend of mine told me about this place and I’m so glad she did. The dresses, customer service, and overall experience was so worth the drive from out of town. Thank you to Lasting Impressions for making senior prom dress shopping for my daughter so special!
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January 2023 by Amy Cohen
This is our 2nd year coming to Lasting Impressions for my daughter’s prom gown and both times we had a wonderful experience! From entering the store to leaving, we were well taken care of!! Keith’s selection of dresses is top notch. I would personally like to thank Madi W for helping us 2 years in a row!!!! Her knowledge and passion for what she does definitely shines through. I told her we will be back next year and expect her to be there ? Thank you Lasting Impressions
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December 2022 by charlie r
Update: Thank you for attaching your email, it is not on the website.This store has tons of beautiful gowns for any formal or pageant occasion and my mom and I were so excited to come shop for a dress based on the extensive selection of Sherri Hill. When we arrived, a worker introduced herself and that was the end of our interactions with any of the workers. Unlike other stores, there were no attendants helping hang the dresses, helping to zip the dresses, or helping switch out dresses in the fitting rooms. As you can imagine, most of the $1000 dresses there were damaged, missing complete sections of beading, and had broken zippers. We were one of two customers in the store, so it was not busy by any means, and when my mom asked for assistance with zipping the gowns we were helped zipping 2 gowns and then the worker disappeared, leaving us to zip and adjust the remaining 10+ gowns we had pulled. Overall I was looking forward to coming to this store based on the beautiful dresses and ready to buy the dress of my dreams, but was sorely disappointed at the lack of customer service and care for the dresses. You would think that when you are spending $1000 on a dress, the dresses would be ensured to not have large sections of missing beading or sequins and there would be help getting in and out of the dresses, like many other formal wear stores.
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August 2022 by Ashley Labedz
They have a great selection of gowns. Unfortunately, they have the customers pull their own gowns which leads to unnecessary wear and rear on the gowns. Me and my party asked before hand and were told to pull our own, then later scolded when dresses stuck together. Never the less, there were some excellent young ladies that helped with what they could.
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April 2022 by Margaret Breitenstein
If I could give 6 stars, 10 stars even, I would. The staff could not have been kinder, nicer, or more supportive. They each listened to my story behind finding a dress, what I was wanting, and hyped me up. I found a dress that I couldn’t love more at a fantastic price with amazing recommendations for a few personal alterations. I left feeling so happy with my purchase and like I made 5 new best friends! Would highly encourage anyone to check out this store for any formal dress needs. Thank you all again - SO much!
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March 2022 by Misty Woody
I had a good experience until I was ready to check out. We arrived at the store around 2:30 and they closed at 5:00.After trying on several different dresses, we decided on one. I took the dress to the counter and the young lady asked for my information during that time I asked about repairs for the dress because it did have a few holes and patches of sequins that were missing. The lady entering my information in the computer asked the other lady if she wanted to look at the dress with me to see what needed repaired, the lady proceeded to shake her head no (WOW) I thought at first she was only kidding but her attitude did not reflect she was. I was then told that they were booked and it would be better if I could find another place to do the repairs and they could give me 20% off the price of the dress. The lady that didn't want to look the dress over calls another employee over to see if she can fix the holes and spots of sequins missing. I asked the employee if she would have enough time to get it fixed and she said "well I mean I can work on it during my shift!" I wasn't asking her to do anything outside her shift (geez). While we are discussing repairs and everything the young lady taking my information told me that someone else at my daughters school had the same dress but in a different color. She told my daughter that she could still get the dress if she wanted to but she was just letting her know that someone else had one just like it. At this time it was approaching 5:00, my daughter had another dress that she wanted to try on again to make sure she was totally happy with since someone else already had the other one, as we were walking to get the dress a worker comes up and says sorry we are closing. I told my daughter to go ahead and try the dress on (5 mins max) she wasn't totally happy with it so we decided to wait since we had no more time to try on dresses. Overall, I totally get that you don't want to work past closing time but come on 5 min? to make a $600.00 sale? And you cant put a price tag on great customer service. They made my daughter and I feel like they couldn't care less if they sold us the dress or not. I have heard good and bad things about this store but I try to always give the benefit of the doubt. This is my daughters senior prom and choosing the perfect dress may not be important to that group of ladies but it is to me and my daughter. I pray that every girl that steps in that store has an awesome experience and doesn't leave feeling unimportant like we did!
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March 2022 by Barbara Glenn
Update:The owner responded that someone (staff) helped us the entire time and that the staff was told by us that we were "just looking". The owner may have mistaken us for other customers. This was NOT us. I stand behind my assessment that the staff were "somewhat helpful". Our interaction with the staff included being met at the door, handed a number with an explaination of how the number works, taking 2 dresses from my arms to hang near the dressing room and opening a dressing room door. That was all. The service was fine! No complaints, thus, "somewhat helpful", but nothing over the top. In otherwards, the bare minimum. That is OK. Again, No complaint there! But, lets not act like the staff was over attentive in helping us find a dress. That did not happen. We looked thru the racks on our own.Here is my original critique:Would have loved to buy my daughter one of these beautiful dresses and I was prepared to pay, knowing they are expensive but EXQUISITE dresses. If you are a size 6 or 8 you are in luck and you will find MANY, MANY, gorgeous dresses that will work for you. If you are a size 14, as in our case, you will be lucky to find a couple of dresses. We found 2 size 14's!! I could sense the sadness in my daughter, that she would not be finding a prom dress here. She is a bigger girl and there just wasn't a selection here for girls of her size. She tried a few 12's, hoping they would work. They did not. It was also not much fun searching thru all of the colors to find that hopeful size 14 dress that we needed. They are arranged by color not size. I don't understand, nor do I like this arrangement, because size is a MUST, but color can be more optional or a choice. So, one is destined to look thru many beautiful dresses without much luck if you are bigger. I feel really bad for the girls that are bigger than a 14....you will be mostly out of luck here. And if these dresses "go quickly" as was previously stated by management, then I would say that obviously there is a need for these bigger sizes...and why not make more of them available then, knowing that is the case.(??) We left empty handed, and had to go somewhere else. At a different store, we found a dress in her size, in about 30 min., they actually had numerous bigger girl sizes. Sorry to say, there isn't much reason for us to go back to Lasting Impressions, unless we order online from them. I did feel the staff here were somewhat helpful.
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January 2022 by Abbie B.
Me, my friend and her mother all went shopping for prom dresses. When we walked in we were showered with the kindest associates who were more than helpful. When picking out my dress, they gave their kindest and honest opinions and the owner was more than helpful when helping us pick out our shoes and jewelry. A fun experience, lots of laughter, plenty of dresses to chose from all neatly color-coded. Recommend to all for formal wear shopping! Very happy with our dresses :)
