Liberty

Liberty
Hours: Liberty provides gas service to residential customers. The process to start or manage service can be challenging, with multiple reviews noting difficulty getting through on the phone system, including dropped calls and long wait times. The office location may not allow customers to go inside for direct service. Some customers experienced initial billing issues that were later resolved. When contact is successfully made, many employees receive high praise for providing excellent, professional, and knowledgeable service. Representatives are described as pleasant, friendly, helpful, efficient, patient, and going above and beyond their job descriptions. They show concern and work together to solve problems, even making last-minute efforts to ensure smooth service transfers. Specific commendations highlight employees for being super nice, professional, patient, and acting like angels. Technicians in the field are noted as being very knowledgeable, polite, and prompt. This dedicated service from multiple team members makes moves easier for customers and is found to be refreshing.

1. Columbus, Georgia