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November 2023 by Hampton Vernon
Wonderful experience. Freddie was so helpful and such a professional. Really appreciated him taking so much time with us and getting us squared away. Once you hit your 30's, picking out a good mattress becomes a matter of life and death....
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November 2023 by Tanisha Webster
DJ is a rockstar! I visited the site when I first arrived in Columbus and he gave great advice and helpful tips on what I needed. Life got crazy so I just decided to come back into the store and purchase and he was patient and kind even though there were other clients and I changed my mind twice! I try not to be that customer but he offered help every step of the way. I’ll be back and will always refer people to him.
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November 2023 by Reggie Benford
We were greeted with a large smile and a warm welcome. We listened carefully and asked the questions we needed answered. After a while we decided to go with the Purple Mattress with the adjustable base. We made the purchase and are now looking forward to the delivery.
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November 2023 by Robert Lambert
I had a great experience with this location. The sales specialist, LaDaniel was extremely patient and knowledgeable about the various products. He took the time to listen to my concerns about what I was looking for specifically with my purchase and then proceeded to provide answers to all questions that I asked.I would highly recommend this store and the sales specialist if one is looking for a mattress!
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September 2023 by Ed/Melanie Biggers
Sales associate was very helpful. Two major issues occurred- bed frame was broken and they did not have a replacement available and did not seem to care about the problem. Second issue was - we bought two mattresses - one we took with us but the second was to be brought to the store for pick up. It did not come on the scheduled day - nobody called us and when we called store, the manager was not helpful and promised to call back. He never called us back and when we contacted the store for second time, we discovered he had left without checking on our delivery issue or calling us back. Unprofessional and frustrating! Was also unprofessional while we were in store buying two mattresses. On phone the whole time and made us feel like we did not matter and a bother.
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September 2023 by Sandra Conley
Mattress firm experience and just what it was a experience. It's staff person there she was very nice and interested what I needed. In other hand the other staff person was very rude and need to have more training. Not a people person at all. Tell the customer the truth in what you selling. And don't look at commissions that you going receive in your paycheck. A lie don't care who telling it..
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September 2023 by Josh Gonyea
Great friendly advice and was well informed on features of the mattress’s that we were considering. All in all a great experience. Greeted upon entry to the building and given time to look and discuss preferences amongst ourselves before getting a sales agent involved. I personally don’t like to feel pressured into a purchase and I was able to make a decision for myself with the comfort of a sales rep standing by to answer any questions that I might have. Thank you to DJ McCray for your assistance and patience.
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September 2023 by Katarina Garcia
Our experience at Columbus’ Mattress Firm was exceptional, but by far the best part of the whole was the assistance we got from Terrance. He was outstanding! If you can, ask for him, and he’ll patiently guide you to whatever works best for you. Can’t recommend him enough.
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September 2023 by Ernestine Ramsey
I was greeted and waited on as soon as I entered the door. No waiting. My sales person was Andrea. She was very pleasant and professional. I told her which mattress I wanted to try and she led me to it and provided a cover for me to lay down and test the mattress. She explained everything in reference to the price, delivery, setup and haul away. She demonstrated the use of the remote control for the mattress and the adjustable base. I was completely satisfied with her service and I would recommend others to this Mattress Firm store.
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August 2023 by Ryan
Went in looking for some mattresses to get an idea of what I'm looking for. The products are great! However, one of the staff (Terrance) got me to do a credit check to see if I would be approved. I asked if this would open an account with a credit card if I were to check my approval, as I didn't want to open an account and affect my credit right now. He said no. Great! When all was done, I was approved. However an account WAS opened at the end of the process and I received an email saying that an account had been opened and they were mailing me a credit card. The staff member never mentioned that this was going to happen. The number for customer service I was given did not work, and now I have to work on closing the account + credit card that I never wanted open in the first place. Thanks for the headache!Edit: also from reading reviews, apparently I'm not the only one who this has happened to. The staff needs to clearly state that this will open an account with a credit card, rather than stating that it won't.
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August 2023 by Ashlee Gutierrez
Freddy was a great salesman! He made us feel very welcome and comfortable, did not make us feel smothered - yet checked on us and laughed with us like a friend! He was very informative and rather than us browsing other stores in price comparisons, he sold us and we were very happy! Thank you!
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August 2023 by Billy Browne
I came in looking for a moderately price mattress for my guest bedroom. Andria showed me an excellent choice for quality and price. Even after finding one that fit my criteria, she took me over to some lower priced options but explained the differences in quality. She was professional, courteous and efficient and on top of all that, they were able to deliver the next day. Highly recommend.
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August 2023 by Z06 Lifestyle
I just purchased a mattress from Mattress Firm of Columbus on Veterans Pkwy and the experience was great. Andria was very knowledgeable in explaining the benefits of each mattress which helped me to narrow down my selection which made my experience so much better. Truly superb service!
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July 2023 by Tyler R
Staff was friendly and tried to be helpful. Also they did seem sympathetic to the situation. I confirmed my delivery, and would make plans to leave work to be there, only to find that the time would be changed the day of delivery while I was at work. They just show up when you’re not there. This wasted so much time and it was frustrating. This happened 3 times and after a week I was told I’d have to wait 4 more days. The staff pretty much can’t do anything once it’s out for delivery and they won’t come back. I ended up cancelling my order and going to the place right across parking lot and no lie 38 minutes later I was in my apartment with a new mattress that was the same type and in the same price range as I was looking for at mattress firm. Really still confused as to why I can confirm the appointment the night before over the phone, then respond to the confirmation email, and then 2 hours before the new appointment time you send an email saying it’s changed after I already game planned the day to be there at the original appointment time. If you’re buying a mattress and need it delivered, but can’t stay in your home 100% of the time constantly refreshing your email, I suggest you look elsewhere.
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July 2023 by Jimmie Sherman
The salesman was very knowledgeable and explained everything about the mattress,and answered every question I asked him about the mattress.My experience was great!Jimmie z.sherman
