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December 2023 by Meisha Jordan
James was excellent. I had a great experience, they were quick & fast. Communication was top tier. I highly recommend for your tire/brakes needs.
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December 2023 by Hendrich Owens
Today I had a flat tire coming off of the schomburg exit. I pulled up to the Mavis because several years ago I had a great experience with them. The first guy that greeted me was already handling a work order,He was very polite and said ,pull up to the window that says tires and wheels and I'll get someone to help you. He went in and told someone else ,came out and proceeded to do the job he was in. I waited approximately 15-20 minutes no one came. As I was sitting in my vehicle waiting,I saw another guy asking about changing my tire. They were looking back and forth. I clearly heard the profanity about, I'm not changing no mf tire I started my vehicle and pulled next door to the Publix parking lot and called someone to come and change my tire. Very rude and showed no concern. I was planning to purchase a set of tires since I was there but after this experience I will never shop there again. The language coming from those employees is very rude and if you don't want to work,stay at home. I will never recommend no one else to them as a business. In the past it was different but not some of those employees are very rude and inconsiderate. I've been in hospital and was heading to a doctor's appointment and I had to reschedule everything now. VERY BAD EXPERIENCE.
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December 2023 by Destiny Tier
James, the manager of this store, was SUPER helpful with figuring out my complicated form of payment (Goodyear credit card over the phone). He was back and forth on the phone with billing and Goodyear to ensure my preferred payment method would be accepted for my brand new tires. In the mean time, he joked and chatted with me to make the stress go away. He’s always so friendly when he answers the phone and when he speaks person. I wish more managers in the car service world would be as welcoming as James!
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December 2023 by kira young
Vontae did an amazing job on my oil change and rotation! Made sure all fluids and my air pressure was topped off as well. ??Great customer service, will be returning.
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November 2023 by Tameikyo Clark
I'm currently at Mavis Tire on Schomberg Rd, and my experience has been awesome ?..I had a flat tire that had me stranded and a Servicemen named Guy is helping me get back on the road safely, I recommend you bring your vehicle here and get quality service with great customer care when you need it most! Thanks Mavis Tires & Brakes ?
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October 2023 by Sweet’s Soulfood Kitchen
I went to the dealership and they quoted me over $2000 for service for my vehicle. So I went to Mavis and the young man at the counter named Guy assisted me. He walked me through everything. He made sure I understood everything they were doing. He called me as promised with a quote about my service. Which was way cheaper than what the dealership had quoted. Guy was so respectful. And his customer service was awesome. My car was fixed there. My car has been running great every since. I give them a 10/10. Thanks! You guys rock!!
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October 2023 by That Guy
I bought tires online and went there to have them mounted; they tried to charge me $2000 for the tires I had already paid for. I asked them to check my brake pads since they were mounting tires; a fellow came and told me I needed brake pads, rotors, and calipers; It's amazing no one else thought I needed all those things. One of the tire pressure sensors stopped working after around 90 days so I took it back and they said I didn't get the sensors with my tires even though I paid for them and they were on my receipt. I feel these folks just want money and do not want to stand behind their work, word, or products. I will never go back even if my car broke down in their parking lot, I would have it towed somewhere else.
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October 2023 by brina 2677
Dropped my car off for a total rear brake replacement today. This included the rotors and brake pads. At pick up, Ruby, the front desk rep told me that the tech examined the back breaks. They determined that I only needed break pads. Which is interesting because the dealer told me different.Ruby told me she tried to call earlier to inform me of the update and that my car was ready for pick up. I never got the calls. As it turned out, my number was incorrect in the system. She updated my contact info, was knowledgeable, and willing to answer any concerns I had. Don’t know the mechanic’s name, but if I find out, I will post the name. This could have easily been so much more costly. These two deserve to be recognized. Hopefully they will ! And yes! I do recommend Mavis.
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September 2023 by Eric McKelvey
Ruby and the team at Mavis tire were awesome to deal with. I was in a pinch and needed a timely tire patch. They had me back on the road quickly. Thanks for squeezing me in and getting my tire fixed.
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September 2023 by Jaime Anthony
I had a question about a few different car parts and problems for my and my daughters vehicles. I spoke with Ruby and she took her time, was very nice and professional. She was able to answer all the questions that I had and set my mind at ease.I will definitely recommend, to anyone who needs help, to call and ask for Ruby.
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September 2023 by C.
Ruby was most professional: communicative, efficient, and courteous in her dealings with me. I thought I needed all new tires but only needed the back two replaced which was determined after an assessment of my car- I appreciate this honesty. I will be going out of my way to go back to this "Mavis" in the future.
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September 2023 by Gisele W.
First of all I come in and there are two people at the desk. One looks up and then looks back down. Ok may not be Firehouse but a greeting would suffice. I had a 0900 appt, was on time. I was told there is one more car in front of me. 0900 in the morning and you are already running behind. Around 1000 hours the guy comes and ask me where my wheel lock key is located, told him top of the trunk. 1045 another one comes and ask where are the keys to the wheel locks. NOPE! Give me my car, I can no longer wait for you to get started on my car. I'm not sure what happened to the last crew that was there around 6 months ago but this one sucks. There was no organization, they were way over booked and the customer service sucked! I was there to get one tire checked! Then when I asked if it was covered, the answer I got was if I paid for coverage, it's covered. Not one time did she get back with me to confirm what my tire coverage covered! Awful customer service! Please switch back to the old crew.
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August 2023 by C I.
What a damn s3*t s*ow. And you cannot even get anyone on the line at main customer service number at 800-757-44291.Thank god I was just trying to get an oil change. What a fiasco. What happens when their is a serious issue?
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July 2023 by Greg Dundas
Really enjoyed bringing my vehicle here. Crystal was very professional, courteous and epitomized southern hospitality in every way possible. She made the experience there wonderful. Will definitely be coming back in the future
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July 2023 by Dirk Alles
I bring all our vehicles to this shop, never had a bad experience. James, Krystal and the rest of the team are very knowledgeable and go out of their way to get you back on the road. Highly recommend them!
