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February 2025 by Otm herm
Best deals in the city. Great customer service and they are very knowledgeable
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January 2025 by Sheree Robertson
The Customer service.... period dude was awesome 👍😎
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January 2025 by Tangela Azudibia
Great customer service the manager was patient with me as well as other customer. He acknowledge every customer that walk in the door . Thank you Herman
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June 2024 by kryss geezus
I am rating this metro 5 stars because of the beyond excellent service i received 13 street Metro phone store and their dedication to helping their customers! I was told about new flex plan and decided to get it, only to have to turn around days later to phone turned off along with new tablet included with plan! Ms. Dee the Metro Representative handling my service at the time helped me to get everything resolved and is why this store gets these 5 stars! Note: customer service wasn't to quality standards but all in store employees i encountered were all helpful and did an excellent job in making me feel like a valued customer! Thank you!
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March 2024 by BLACKSH33P TV
ACCESSORIES ARE NOT INCLUDED
While purchasing an iPhone 11 to replace my broken phone, I encountered some issues. The sales representative mentioned accessories like a screen protector and a case, insinuating they were included, despite my prior discussions with customer service about deals.
Surprisingly, I was also told they don't provide receipts, which seemed odd. Leaving the store, my daughter and I couldn't help but find humor in the situation. Desperation for commission can be serious in this small town. Which is insane considering how cheap it is.
After the incident, I promptly contacted customer service, addressing the unauthorized addition of phone insurance and the misrepresented accessories. They kindly issued a refund and I filed a consumer's report and a complaint with the ethics department on this particular store.
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January 2024 by Jacques Robinson
The customer service was excellent thank you Tina, Erica, Brittany, and Tiffany for the hospitality. If you stop by please help Erica's newborn boy with any donations.
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January 2024 by Dominique Sparks
Great customer service
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January 2024 by Im Erwhere
ACCESSORIES ARE NOT INCLUDEDWhile purchasing an iPhone 11 to replace my broken phone, I encountered some issues. The sales representative mentioned accessories like a screen protector and a case, insinuating they were included, despite my prior discussions with customer service about deals.Surprisingly, I was also told they don't provide receipts, which seemed odd. Leaving the store, my daughter and I couldn't help but find humor in the situation. Desperation for commission can be serious in this small town. Which is insane considering how cheap it is.After the incident, I promptly contacted customer service, addressing the unauthorized addition of phone insurance and the misrepresented accessories. They kindly issued a refund and I filed a consumer's report and a complaint with the ethics department on this particular store.
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November 2023 by Annie brown
I went to the Manchester Expressway location and was assisted by Carlos. He went over and beyond to help with my phone issues. Amazing customer service.
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June 2023 by Gloria Atuonah
Excellent
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June 2023 by The legendary super goat thomas shackelford
Awesome
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April 2023 by Benjamin Julien
I absolutely love this establishment they associate was patient understand and went above and beyond to assist me with my devices
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April 2023 by Benjamin Claiborne (Benji)
I absolutely love this establishment they associate was patient understand and went above and beyond to assist me with my devices
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October 2022 by Desiree Smith
This store has the best customer service experience I have ever had they go above and beyond for their customers thank you guys for being a top notch store you have a customer for life and recommend them to everybody I know
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August 2022 by Lynna Buckhannon
We was there on Talbotten Rd across from (New Horizon's) Trying 2 pay Mamacita phone bill at 8:50@We was 1st one there other's form in line at 9@ the young lady seen everyone but refused 2 OPEN Door atleast 8 ppls was in line like 9:25@ (WOW) everyone banging on window we see her she saw us...everyone left went 2 D.General on Hamilton rd but they don't take C.Cards at this time soooo we ended back on Talbotten rd 9:45@ the young lady apologized said she was waiting on her BOSS??
