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January 2024 by Britt
Balloons were deflated within a few hours. Store was closed for the day so When I returned the next morning, I was told I would have to pay for the latex balloons but they would replace the foil ballon. Why should I have to repay for anything if they deflated before the 18hours that party city policy say they would last. Then proceeded to tell me that latex only lasts 8-10 hours. I won’t return to this overpriced store when they don’t honor their own policy. Wasted money! These balloons were for my daughter’s 18th bday! Thanks for nothing!!! Go any where else that has balloons or do it yourself, you’ll come out cheaper anyway!!!
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January 2024 by Teanna Williams
Excellent customer service!
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November 2023 by Alexander J. Battle (Shauty Sexiey)
The customer service...I just went in a few days ago and talked w/a manager in good spirits, great guy, only for my feelings to change today. I call, a lady name Alisha answer and says how can I help you. I said hello, how are you? She goes fine, can I help you. I was like, oh, okay. So, I told her I looked online and I didn't see what I was looking for. I described it to her. She says, I don't know what youre talking about, but you can look online. That clearly tells me that she didn't listen to a thing I said. I said, excuse me, its Ms. Alisha right? She said yeah, then hung up.
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November 2023 by Doug Winters
Not that clean.
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October 2023 by Marcus J.
Great service definitely recommend going they're was a few people but they get the job done fast so basically less than 2 minutes wait time definitely recommend going to.
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September 2023 by Lisa Williams
Customer service is HORRIBLE!! Walked into the store to buy some balloons. No checkout line, no cashiers. 3 people by the balloon blowing station, which you pass before you get to the cashiers, and they say nothing but stare at you. So, I ask if I talk to them or someone else and they tell me to go to the cashier. 2 lights on, no cashiers, so I choose the one closest to me, of which they yell to go to the furthest one. A cashier finally shows up and everything I wanted, they didn't have. I'm not sure why they don't mark the ones that are out of stock but that was very annoying. The cashier looked like she had worked there for a while yet was not very knowledgeable of what common balloons they had and made no suggestions on what they did have to offer (i.e. latex round or different foil shape filler balloons). At one point she told me to go down the aisle to see if one of the balloons could be found there...?? I almost wished I'd gone to the Dollar Tree for balloons. Less attitude for less money.
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September 2023 by Wendy Hall
This store brings a ton of nostalgia, but they really have gone downhill. Lacking a lot of things.
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May 2023 by Makken Yu
Love party city. Even tho just the number balloons are expensive, I still love it and kids deserve these on special days.
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April 2023 by Lauren Hamsley
Great prices. Our balloons were wrong and they went out of the way to correct it. Thank you.
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April 2023 by MissLadi 706
The whole purpose of curbside is conveniency, after I checked in via online when i arrived I waited 15 mins n my pickup order was still not out so I called the number on the curbside pickup sign and literally have been waiting another 15 mins thts 30mins total so far waiting for my order to be brought out and is still waiting! definitely will be going somewhere else next time
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March 2023 by LaShawn Lias
The whole purpose of curbside is conveniency, after I checked in via online when i arrived I waited 15 mins n my pickup order was still not out so I called the number on the curbside pickup sign and literally have been waiting another 15 mins thts 30mins total so far waiting for my order to be brought out and is still waiting! definitely will be going somewhere else next time
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January 2023 by TimeWaits ForNoone
Since covid it seems like some things have changed but for the most part is still my favorite place to go for costumes for party needs . The staff is always wonderful
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December 2022 by consuelo mcdaniel
Got a set of 6 dino balloons for my grandsons birthday. Got them inflated. Paid $1.40 per balloon and when we got home 10 min later they were on the floor not flying like no hellium was used . These stores used to be very good, now they just disappoint. Customer service very bad. With bad attitude women working there.
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October 2022 by Kim “KW” Williams
Wish it was like it was years ago with an abundance of items on each isle. Seems a little empty now. Unfortunately there is low staffing everywhere so can't complain there.
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September 2022 by Jennifer Spencer
Terrible! This used to be a great store that never disappointed. I prefer to support my local stores but I just can’t bear to step foot in this store again. I just don’t understand how people can be so rude when you are coming to them to be a patron and paying customer. It’s no wonder people prefer to shop online and these stores are closing ☹️My experience was frustrating but it did lead me to search out other options. I found super cute birthday supplies on Amazon and my balloons were delivered to my home from a cute ballon shop called Unpopped on Macon Road. They even provided free delivery for my order because it was over $25.00.Thankful that I will never have to step into Party City again!