-
October 2023 by Lashonda House
I Will Never bring my dog there again. I have a 2 lb miniature yorkie. He was boarded for the weekend. I picked him up this afternoon. He smells like feces, he was damp and his items were returned to me in a plastic bag. I was told his items had feces in it and they can wash it and I can come back to pick them up. We had to ride with the windows down, immediately give him a bath. He seems lifeless and has been vomiting since we’ve been home. This is a true disservice. I would not recommend this place.
-
October 2023 by Leticia Perez
Whenever I bring Kevah she is super excited in the car. Once I let her out, she runs in, greets everyone, and makes her way to the back with her friends. Apparently she knows her own way around. Her excitement let's me know they take good care of her!
-
October 2023 by Maritza L Kochert
Best ever!! Thanks so much for the lovely and sweet owners of this wonderful place, thanks a lot to the pet sitters, Caroline thanks for being amazing, and so patient with our fur baby and help us with her commands while boarding. My dog loves you and loves this place, thank you, thank you thank you!!
-
July 2023 by Ima Ninja
**Long review**The older gentleman I spoke to on the phone when I called for the first time, was so kind and soft spoken. He took the time out to answer my questions both over the phone and in person he provided more information about their doggy daycare and boarding requirements. Their staff allowed me to go with my pups to attend their first meet and greet with the other dogs at doggy daycare, which went well. The staff are all great, they know each dog by name and treat their fuzzy clients with love.If you have dogs that are not used to being away from you for more than a few hours, you'll have to ease them into being boarded for a night or more. I say this because my pups stayed for 6 days and ended up coming home dehydrated (they don't like to eat or drink much when we aren't around, maybe because they're savoring their food and water because they're unsure when we'll be back) so it was no fault of the business, owners, or staff. They were a little dirty but that's only because I didn't know that they will give your pups a bath before they return home, if they stay for 5 or more nights, upon request. I'll remember that for next time, for sure!So thank you, Paws and Play, for taking care of my doggos and letting me know how they were doing when I called to check up on them.
-
July 2023 by Sky R.
A friend recommended Paws and Play which came highly reviewed. Unfortunately, my experience was far from what I was expecting. My husband and I boarded our 4-month-old puppy for a week while we went on our honeymoon. Our puppy is fully potty trained and great with other dogs and humans. Initially, things were going well and the staff was helpful with questions I had. They gave him a "trial day" to see how he would respond to the environment and did phenomenal. However, when we picked him up after our trip yesterday , i cried in the parking lot because he was filthy and almost borderline neglected. He smelled so strongly of urine and was covered in dirt that it started to matt in some places. His eyes were crusted up like they hadn't been cleaned in days and I picked 3 or 4 burs out of his skin when we got home. All of the toys that we brought him for his bedding were also soiled in dry pee and dirt. I was so upset especially since I was told they were going to give him a bath before we picked him up. We payed almost $350 for this service. Additionally, I had requested regular updates and pictures via email since we would be out of the country, but only received a few pictures and a single message that said: "He is doing great mom" When we picked him up there was no feedback given on how he did, if he had been good, or any issues. And clearly there was some. As a first-time puppy owner, communication is important to me, and I was disappointed that there was no feedback or information about his stay. These are just some of the issues. I am so disappointed in Paws and Play and really wanted this to be a good place for him to learn and make new friends. Per all the good reviews, do what's best for your dog but we will not be bringing ours here again.
-
April 2023 by Melissa Wilson
This is the highlight of my grand dogs life. He loves getting to go here to day care. The owners and everyone that work there are genuine in the care they give them. They love what they do so the dogs love it to.
-
April 2023 by Thomas McInvale
Wonderful business for both "play date" or boarding your pet...very professional but loving staff...very reasonable charges.
-
February 2023 by Shannon
Excellent staff..helpful and friendly. Used their services for weekend boarding. They took great care of my older Diabetic pup. When I called to check-in on my pup they gave me an update and checked on him right then to let me know what he was doing. I would 100% recommend them for any services they offer. Pup Daycare, Boarding or Grooming..expect to have an excellent experience!! Thank you to everyone that took care of my Pounce!!
-
February 2023 by Shane Fitzpatrick
We always leave our dogs here when we go on vacation! Wouldn't bother with anyone else. love the staff!
-
January 2023 by Ritesh Mali
Clean space, friendly and thoughtful owners who are very invested in your pet's comfort and happiness. Highly recommend
-
October 2022 by Eve R.
My dog is normally hoarse from barking anywhere new he goes but, he was so calm at this place and was groomed very very nicely. His grooming actually had shape to it! I think I have never seen him as comfortable in a vet or grooming salon as I did here!! Will gladly return.
-
July 2022 by Ashlyn H.
I give this place a 0 out of 10. I took my dog there yesterday for a trial with a daycare because I'm going out of town soon and my mom is taking care of him and I don't want him being a hyper dog to stress her out. I dropped him off a little bit before 9 am and left around 8:50. They called me back within four minutes to come and get my dog back because he showed fear aggression. I came back to get him and she said that she didn't know what she could do for me with how to work on him with his "fear aggression" this is the very first pet I've ever owned by myself. And I was really worried from the get-go of how he would act and be treated. I called playful pups and asked if I could get a try with them and let them know what happened and they said that they would take him for a trial. He went today to Playful Pups and got a 100% excellent report card with no signs of aggression whatsoever. It took him a while to adjust the environment into the other dogs. If paws and play wouldn't have just thrown my dog into a whole group of large barking dogs at him maybe he wouldn't have been so scared and shown fear aggression. Dogs need time to get used to a new environment and new friends the same way everyone else does. I had a terrible experience and will never recommend or take my service here again. If you need to go somewhere playful pups is the way to go it's a few dollars more but the staff makes all the difference. Sorry for the long review but people need to know! I don't even want to be a Karen about it. But honestly it was ridiculous that they could judge my dog in 4 minutes. And that is not an exaggeration. I work 6 minutes from paws and play and didn't even make it to work before they called me back! TERRIBLE.
-
June 2022 by LeeAnn D.
My pup Bo had a trial day at Paws & Play earlier this month. I cannot say enough good things about this facility. Even though we won't be coming back. We quickly found out that Bo is an impressive jumper once he was in the care of Paws & Play. He was able to clear their 6 foot fence! Luckily they caught him and called me immediately. At pickup we were told that not only had he jumped the fence he jumped from stall to stall (just to socialize) and that's the reason he isn't allowed back. I 100% understand this decision and respect it due to safety concerns. They spoke so sweetly of my jumping bean despite all the trouble he caused. Even recommended other facilities in the area that could possibly help. Based on my experience, I can attest to how much the employees & owners care for these animals. They were sad Bo couldn't come back, but maybe once his jumping is under control we can try again.
-
May 2022 by Bob Toon
The team here takes care of your dog, can't recommend them strong enough. My dog loves coming here and at the end of the day he has played so hard he's tired.
-
April 2022 by Brown Bailey
Paws and Play is a fantastic place for dogs. Whether you want to use it for daycare, boarding, or grooming, the staff is friendly and incredibly helpful. The facilities are clean, and they have plenty of space for the dogs to run around and play. This was the first place we ever boarded our dog and she came back so happy and worn out from playing that we did not hesitate to bring her back for daycare and boarding in the future. I'm very sad that we had to move from the Columbus area because I don't think we'll be able to find a spot like this for our dog anywhere else.
