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January 2024 by Debby F.
If I had the option for NO STARS, it would be too many. I took my Yorkie in for grooming with Trey. I had heard he was good, and I was looking for a new groomer, so I thought I'd give him a try. My appointment was at 12:30 and I was on time (even though the ticket he gave me said 1:30). He said she would be ready by the time I returned at 5:30. When I walked in some other girl was "helping him". I guess he overbooked because he was in the back with another dog. She was cutting her back legs for him. He finally came out to finish her after I had arrived. My dog was a nervous wreck. She managed to work her way out of the neck harness and fell off the table. He managed to catch her before she hit the floor. He immediately called for a manager. They decided to ask me to sit outside so maybe she would calm down. That didn't work, so he asked me to bring her back the next day. I work so I had to bring her back over the following weekend. He then said he forgot he was supposed to get off earlier than he had told me, so he had yet another girl working on her. I took her there to be groomed by him, not these other girls. They once again asked me to sit outside. It didn't appear they had cut her nails or tipped her ears. They cut her face way shorter than normal not allowing me to even have enough hair to put up with her bows. Even with the few discounts he was allowed to give me, I paid way too much. I will never even shop there again and sure will not EVER go back to the grooming area. No animal deserves to go for a spa day and come out shaking. She was a nervous wreck!!!
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August 2023 by Avery M.
i wish i could give negative stars. they sold us a cat with cancer who we had to put down before we even got to name him
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May 2023 by Tiff C.
DO YOUR RESEARCH!!! Look up ADV in bearded dragons before you risk buying one from here. They make you sign an agreement that if the pet dies in 14 days you get your money back or if you notice it's sick in this time frame you can bring it back so they can have it treated by a vet. The contract also states if it gets better you can repurchase it. They will take your number down and say they can't guarantee he will make it, but will call you either way to let you know. Then someone else will tell you it's just first come first serve *IF* they do get better and they will just put them back in with the other dragons. Against my better judgment I bought a bearded dragon from here a few weeks ago and noticed it was having some weird breathing issues once getting it home. If you're an inexperienced person you would probably look at him quickly and think nothing is wrong since he still "looks" pretty "healthy" and when I brought him back he was moving around fine in the carrier. Being in the veterinary industry myself I would have rather just taken it to the vet, but I called all the ones around (even 2.5 hours away ) and the exotic vet was booked out for 3 weeks. The exotic vet clinic actually mentioned I should look at the contract and since it's sick Petsmart should treat it. Since he kept getting worse (lethargic, inappetent, breathing issues, weird posture) I thought the best option would be to bring him back so he could get the proper care since Petsmart assured me he would he sent away and treated by a vet. When we arrived It was a different lady and she told me they treat them and just put them back in with the others if they better, but since I talked to someone else she would take my number down. When we brought him over to the table I saw another contract from a different customer that said their bearded dragon had died ...They never called me to let me know anything and it had been 2 weeks so we went back and noticed one that looked just like ours hiding under the log(the coloring on his back was different then some of other others) and I joked and said oh that's probably him, then within 1 minute of looking at him he did the same weird breathing/ coughing thing TWICE! It's now in a cage with about 5 other lizards. Hoping for the best we called when we got home and asked for an update and they said well there isn't any out back in isolation so "it either died or they put it back on the floor." So thank you Petsmart for not calling me and letting me know and if that truly is him, thanks for putting him back in with other lizards to get sick or get them sick. Please everyone do your research!! Bearded dragons can carry ADV which is very contagious and deadly and any lizards in the cage with them will usually contract it and die or have serious health issues. I will never know if this was just a URI or something more serious like ADV since petsmart never even called me with an update. I will NEVER step foot back in that store. I sprayed down my cage with f10 veterinary disinfectant and also threw out a bunch of stuff just to be safe. Idk what management does here, but I know multiple people who have had their pets taken back to different Petsmarts and they were treated and called back to alert the owner they were ready to be picked up or if they didn't make it. Even if he truly did see a vet I would never want to buy from a place that gets an animal treated then puts them right back in the same environment just to get reinfected or infected with something else!! Also for the record I have multiple reptiles and I've never had one die unless It was from old age!! I have all the heating, UVB, calcium, etc so this was sold sick, not from husbandry issues. I'm sorry we failed you little guy, we thought we were doing the right thing!
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May 2023 by Sydney S.
I took my long haired cat in for a grooming because she was matted. I had given her a bath & did not dry her immediately, which resulted in the matting. I am a first time cat owner & do not abuse my cats, which is why I brought in my cat so she could be shaved. I was met with disrespect & accusations by the workers. When I came back to pick up my cat, I saw the employees taking pictures & joking around about my cat. I wonder what the purpose of the pictures were because they weren't shown to me? They didn't stop until they noticed me. When I let my cat out of her carrier, she had matted fur hanging off of her & was 30% shaved.
