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January 2024 by Penelope Zeigler
Friendly and professional and they were understanding regarding an unexpected situation that occurred right before time to pick up my pet and another situation that occurred during my pet pick up time.Thank you to the groomer and all other staff members who contributed!!
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January 2024 by Debby Forde
If I had the option for NO STARS, it would be too many. I took my Yorkie in for grooming with Trey. I had heard he was good, and I was looking for a new groomer, so I thought I'd give him a try. My appointment was at 12:30 and I was on time (even though the ticket he gave me said 1:30). He said she would be ready by the time I returned at 5:30.When I walked in some other girl was "helping him". I guess he overbooked because he was in the back with another dog. She was cutting her back legs for him.He finally came out to finish her after I had arrived. My dog was a nervous wreck. She managed to work her way out of the neck harness and fell off the table. He managed to catch her before she hit the floor. He immediately called for a manager.They decided to ask me to sit outside so maybe she would calm down. That didn't work, so he asked me to bring her back the next day. I work so I had to bring her back over the following weekend. He then said he forgot he was supposed to get off earlier than he had told me, so he had yet another girl working on her. I took her there to be groomed by him, not these other girls.They once again asked me to sit outside. It didn't appear they had cut her nails or tipped her ears. They cut her face way shorter than normal not allowing me to even have enough hair to put up with her bows.Even with the few discounts he was allowed to give me, I paid way too much.I will never even shop there again and sure will not EVER go back to the grooming area. No animal deserves to go for a spa day and come out shaking. She was a nervous wreck!!!
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January 2024 by Alison Larimore
Have never been treated so poorly. With 2 dogs and chickens, we spent a lot of money at this store. Will never go back,Denied selling us a goldfish without buying 3 and a 100 gallon tank. She called the manager to "come handle this lady". My 6 year old son left crying. The girl with the fish was terrible.Will never spend another cent here, and highly suggest not. The people at petco were soooo much kinder.
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January 2024 by Debby F.
If I had the option for NO STARS, it would be too many. I took my Yorkie in for grooming with Trey. I had heard he was good, and I was looking for a new groomer, so I thought I'd give him a try. My appointment was at 12:30 and I was on time (even though the ticket he gave me said 1:30). He said she would be ready by the time I returned at 5:30. When I walked in some other girl was "helping him". I guess he overbooked because he was in the back with another dog. She was cutting her back legs for him. He finally came out to finish her after I had arrived. My dog was a nervous wreck. She managed to work her way out of the neck harness and fell off the table. He managed to catch her before she hit the floor. He immediately called for a manager. They decided to ask me to sit outside so maybe she would calm down. That didn't work, so he asked me to bring her back the next day. I work so I had to bring her back over the following weekend. He then said he forgot he was supposed to get off earlier than he had told me, so he had yet another girl working on her. I took her there to be groomed by him, not these other girls. They once again asked me to sit outside. It didn't appear they had cut her nails or tipped her ears. They cut her face way shorter than normal not allowing me to even have enough hair to put up with her bows. Even with the few discounts he was allowed to give me, I paid way too much. I will never even shop there again and sure will not EVER go back to the grooming area. No animal deserves to go for a spa day and come out shaking. She was a nervous wreck!!!
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January 2024 by Regina Kaye
We always spend way to much time in there checking EVERTHING out and spoiling my son's two best girls
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January 2024 by Robert Long
$30 for 30 pounds of Purina $20 for a large dog harness with water pack. Seems a little off to me
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January 2024 by Andy Aud
Got some cat toys for Xmas!
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January 2024 by Steven Têtte
I was in today looking for goldfish for an art piece. I left with so much more knowledge that will improve what I had intended. Thank you to the manager Mary Ann!
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January 2024 by billy hornsby
Russell loves this place.
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December 2023 by Marie Shearer Berlanga
Great customer service but not much in the store to grab and go, best ordered online and pick up at the store.
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November 2023 by ABBY TAYLOR
Do not go in there wearing any other pet company shirt as you will be asked to cover up or leave. Seems counter productive considering they are a pet supply store.
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October 2023 by Tommy c
Love the animal adoptions. We adopted a cat from here thru purrs and paws columbus and it was a great rescue to adopt from. Highly recommend this rescue if looking to add a kitty to your family . Not only did ours come with a treat bag full of treats and toys a coupon book for petsmart a backpack pet carrier thats very nice but also a blanket a big container of treats etc and also free spay and microchip and all shots up to date with flea prevention and dewormer given. 5 stars.
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September 2023 by Kim Melby
Huge store with pretty much anything you might need for almost any pet. Had my dog bathed and her hair cut. Awesome getting and help by a wonderful staff. Chloe did a great job on my Pebbles.
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September 2023 by Sarah Cotie
I liked the groomers. I wish they would have given my dog some water. He turned out very nice, and they didn't over charge
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August 2023 by Avery M.
i wish i could give negative stars. they sold us a cat with cancer who we had to put down before we even got to name him
