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December 2023 by Jackie W.
We had a freezer delivered and the truck drive that delivered it run over our grass and sprinkler system and tore it up. Home Depot said it was on the delivery guy and they were NOT responsible. If they hired this driver they should also be responsible but I'm on my own. NEVER will I go there again
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November 2023 by Jerry-Connie H.
Terrible pick up service! After 25 minutes of wait time after letting them know that I was there, I had to go into store & stand in line to get helped. It took her a very short time to find my order. Lots of young help standing around & walking in parking lot. Manager needs to be there more or check their cameras to see who is slacking. I will never order online again from this store in Columbus.
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October 2023 by Michael H.
3 times, I asked for someone to come and cut blinds down to size. Guess how many people showed up. Zero. Whole corner of the store was a ghost town for employees. Get your act together.
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June 2023 by Alex L.
Please please please be aware that if you buy an appliance from this company and it turns out to be defective, after 48 hours they won't do anything to help replace or repair it. Company that delivered our dryer dented the side of it, but we couldn't see it because the dented side was up against a wall. It took around a week before we heard scraping noises and immediately stopped using it. The dent isn't covered under Samsungs warranty and Home Depot won't help either. Worst customer service I've experienced and not interested in using them again in the future. You guys suck.
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June 2023 by James F.
Ok, I usually am a fan of Home Depot, but not in the last several days. I have spent nearly 10k in the last couple of weeks on home improvement. In the beginning April 2023, I ordered a new door with two sidelights. The size I requested was 60" x 80", with a left-hand door swing. The order was supposed to come in at the beginning of June 2023, however, it arrived a week in a half early. Yeah! That was good. The manufacturer was Jeld Wen. I was pleased, until my contractor came to install the door. After removing my current front door, he opened the new, boxed door and was aghast. Why? because the measurements of the door were 64.25 x 81.75. But, clearly in the order form on the computer it said 60x80. I went to Home Depot to return the door and find out what went wrong. The person who helped me in Mill Works said I should have scrolled down to the bottom of the page, to dimensions, where it clearly said the door was 64.25 x 81.75. Well, my contractor viewed the door prior to my ordering and gave me the thumbs up. He saw the same thing I saw, 60x80. The Home Depot computer said 60x80. My printed receipt said 60x80. When I tried to explain this to the Mill Works person I was told, "but if you scroll further down to dimensions it says 64.25 x 81.75. But I ordered a door that was 60x80!!! Eventually, another Mill Works person helped me order a new door, which will take another 30 days to get here. In the meantime, my front door is two sheets of plywood. I can only hope Home Depot can accelerate my order, because, despite the unattractive appearance, which isn't my problem, I'm likely going to pay more for my air conditioning bill. Not very happy at this moment. I realize the problem is with Jeld Wen doors, but it was Home Depot's website that was improperly advertised. I would've given this a 1 star rating, but the second Mill Works person busted her behind to find me a door to fit the gaping hole that was my front door.
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August 2022 by Garrett K.
I purchased $800 in lumber and scheduled for a pick up the next day at 11 am. When I arrived the order was not ready, i was told it was being gathered. I came back and it was still not ready and was told someone was working on it. It was 230 by the time i left with my order. Set me behind 3 hours, not sure what the point of scheduling my pick up was if they weren't going to put it together until I arrived.
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May 2022 by Ronnie S.
Just left the home depot in Columbus, GA. The staff in the paint section really took care of me. They spent time helping me in choices for staining my fence. Then they actually ordered it for me on line. A big thanks to Nick fair and Kat Welch.
