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November 2023 by Jerry-Connie H.
Terrible pick up service! After 25 minutes of wait time after letting them know that I was there, I had to go into store & stand in line to get helped. It took her a very short time to find my order. Lots of young help standing around & walking in parking lot. Manager needs to be there more or check their cameras to see who is slacking. I will never order online again from this store in Columbus.
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October 2023 by Michael H.
3 times, I asked for someone to come and cut blinds down to size. Guess how many people showed up. Zero. Whole corner of the store was a ghost town for employees. Get your act together.
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June 2023 by Alex L.
Please please please be aware that if you buy an appliance from this company and it turns out to be defective, after 48 hours they won't do anything to help replace or repair it. Company that delivered our dryer dented the side of it, but we couldn't see it because the dented side was up against a wall. It took around a week before we heard scraping noises and immediately stopped using it. The dent isn't covered under Samsungs warranty and Home Depot won't help either. Worst customer service I've experienced and not interested in using them again in the future. You guys suck.
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December 2022 by James F.
I went to purchase a some items at Home Depot and was unable to get my military discount. I went through the self-checkout and called the HD member over to get my discount and was told I had to have the HD app on my phone. That was the first I heard of it. I ask if she could bypass that and she said no. Why does HD keeping changing its policy for the military? And, they don't bother to notify you of changes even though I have an HD account. Time to check out the competition.
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December 2022 by Sam Martin
I bought a washer/dryer which arrived badly damaged. Holes punched in the side and frame bent. They refused to accept the return for a week. When they finally sent a new unit, they installed the dryer vent incorrectly (into a closet) and created a serious fire hazard. Upon reporting this, they refuse to come and correct their mistake. Never, never buy appliances from Home Depot.
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October 2022 by Steve Newhausen
Most unbelievable process ever! I order 8,500.00 in flooring last week. Order was confirmed and withdrawal from my account still has not happened. I called HD customer order specialist and she confirmed the order had been cancelled and didn’t know why. Said she would call back within 30 minutes with it resolved. That was yesterday. Today know one will answer the phone. Unbelievable.. going to take my business to Lowes.
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August 2022 by SAM Jelks
Went there to rent a lawnmower
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August 2022 by Garrett K.
I purchased $800 in lumber and scheduled for a pick up the next day at 11 am. When I arrived the order was not ready, i was told it was being gathered. I came back and it was still not ready and was told someone was working on it. It was 230 by the time i left with my order. Set me behind 3 hours, not sure what the point of scheduling my pick up was if they weren't going to put it together until I arrived.
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May 2022 by Ronnie S.
Just left the home depot in Columbus, GA. The staff in the paint section really took care of me. They spent time helping me in choices for staining my fence. Then they actually ordered it for me on line. A big thanks to Nick fair and Kat Welch.
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April 2022 by Erik Etheridge
out of many products, no cashiers, uninterested workers when one is encountered.
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February 2022 by Kacee Pruitt
Very friendly
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December 2021 by Maria Mercedes S.
Be careful before you get your flooring installation done with The Home Depot Columbus Ga. My job was going to begin on a Monday and be finished on a Thursday. Well it started on Thursday and it was really bad done. Totally unprofessional. I had to hire a private flooring Co. to finish the job they never completed. This was a nightmare I had to go trough and I do not recommend them what so ever. I wished I had known that. That is why I feel obligated to share my experience so nobody has to go trough what I went. Do your homework and get an expiren en flooring Company this was not worth my money.
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October 2021 by Lisa Fox Talbot
We just had a wonderful experience with David Middleton in the door department!! We left Lowe’s due to poor customer service. We wanted to start the process of buying a custom door and couldn’t get anyone to help us. We came to Home Depot and David helped us right away. He was so nice, very knowledgeable, and got us set up! What a difference in these two establishments. Thank you, Mr. David!
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September 2021 by Carrie Burford
Everyone was SO helpful and friendly even right before close. I called to check availability on an item around 8:15pm and arrived there at 8:35pm. Jasmine was SUPER helpful and friendly even helping me break down a box and fit it in my car (it barely all fit!) ?
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May 2021 by Nora C.
If not for the theft I encountered while in a disarray. Which would only be by employees somewhat bothers me. It appears it is not hard to track things and note baggage mass changes. It is hard to see me keep the sockets I pulled from my Craftsman set for all are hardly used. They were in a husky pouch I bought on site. So besides wondering why an employee would steal from me when they could maybe more easily steal from the store. It's messed up. I do even want to return and work as was. Which things are come andbgo for me with work. It just seems more valiant to steal riskingbl your freedom over stealing from some consumer trying to work and never having more work (all work). I guess my voice isn't as some would hire. Anyway I'd report the sockets stolen but that is less then the Case knife given to me that the officer said did not warrant a report. Might I add if not noting. That is before my father held a knife on me with the courts exaggerating by DA influence or deputy report. If I wanted a knife fight I'd a grabbed what was quicker then knocking out a window running from a man holding a knife. Trial dates should be set for theycwill have a cop on tocpromote a hung jury. Believe it or not. Don't grieve the police unless selfless or moving far.
