The Polo Ralph Lauren Factory Store offers a variety of timeless styles and new arrivals for men, women, and kids, including Polo shirts and fine leather goods. Customers have noted the store's friendly and helpful staff, with some highlighting exceptional service from specific employees. One shopper appreciated the assistance in finding items and the welcoming atmosphere created by the staff. However, there are mixed opinions about the pricing, as some feel the items are a bit pricey compared to similar products available elsewhere. While some customers enjoyed their shopping experience and found unique pieces, others reported dissatisfaction with the service, mentioning a lack of attention from salespeople and a rude checkout experience. Overall, the store is known for its quality products and customer service, though experiences can vary.
This is my go to location. The sales associates are always very helpful. If they don't have an item in stock, they're always happy to try and locate it elsewhere and ship it UPS at no extra charge. I love the sales and the fact I'm allowed to stack coupons. It's always a pleasure shopping here!
February 2026
The staff is always welcoming and helpful. This review is long overdue.
October 2025
All was great and friendly staff. Very helpful with the products in store and online.
