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November 2023 by Ben Fischer
This place is a scam, went through the wash on the way home to Alabama after buying a dirty vehicle. Hit the button for a cheap wash swiped my card and got a half washed car and the vacuums werent even running but that's not my real issue. A month later I get a charge for $45 like I ordered a membership which I didn't, we don't even have a zips in alabama, nor did I get a barcode or whatever membership sticker they give you. I called corporate and they said it'll be 7-10 days to review everything and hopefully will get a refund on something I didn't even ask for. Steer clear of this place
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November 2023 by K B
Disappointed. Did not thoroughly clean my car. One of the brushes was not working. Bug splatters and dirt were left on front of grill and mirrors were still dirty. Not sure it’s worth the $12…
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August 2023 by Christopher Boyd
Nice Wash, but the only Zips Location that turns off Half the wash for equipment as Emergency Lighting. We are Zips Carwash members and use all locations across the Nation, From SC to Utah we have seen and used them. The Manager or he said he was, I know he said Me And Matt are the manager, and didn't even make an attempt to brush my vehicle that the wash wasn't washing (The hood, Windshield & Top Of Vehicle) So if I was to use this location, my truck would never get washed in those areas. I believe when this guy was told no light bars on top of vehicles he doesn't realize they are talking about the ones on Jeeps and Redneck trucks that was halfway installed incorrectly and that would be a good reason not to have half of the wash on. This instance it is the same exact setup as emergency vehicles as in police cars sheriff's vehicles. I will attach your photo of my particular work vehicle and is you can see these things are permanently attached and they're not going anywhere. We pay over $6,000 for each one of our vehicles to get set up the correct way so we don't have these issues. Is being a fast pass member. It's really upsetting that we pay over $280 a month and we have to locations like this that are not doing things properly. I should Add that when I asked for his district manager he didn't even know his name. He said I think it's something like and couldn't come up with anything. It's sad that this location is obviously losing out on a particular money maker because they are not obviously allowing emergency vehicles as police cars and shares vehicles through the wash without halfway washing them. So of course they're not going to be members here and it's just a loss of money. Every location I have been to police vehicles in emergency vehicles have gone through and I've seen them and they do not turn off half the wash because these items are permanently attached. They're not going anywhere. They're going down the road at 150 mph. I hope that they have this fixed by next time we passed through here. Or I guess we'll just continue to go through the wash a million times and halfway get our vehicles clean and they're just wasting products.Update Aug 2nd 2023Still No Change .. I Get 1/2 Wash For Full Price Very Disappointed I'm This Location!County Sheriff Dept Couple vehicles behind me and they actually the top roller on for him. So what is the difference when my setup is better than he is and set up by the same location?Please train your employees if his vehicle can go through in a 15-year-old county vehicle that has very old equipment on it and get what he's paid for but someone that has a 1-year-old set up that cost much more than his gets half a wash. Unfortunately this is became the normal at this wash. All the other locations have retrained their employees where things happen appropriately.This time there was also no liquid in the cleanup bottles and employees just standing around.
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August 2023 by Barb Shubert
We paid for an unlimited wash for $10.00, but my card was charged $25. When I questioned the man before going thru the wash, Matthew, what did the $10 cover, I was treated very disrespectfully because I couldn’t hear what he was saying. Needless to say. Canceling the service. Businesses need to teach customer service and conflict resolution prior to putting staff on the front lines. FYI leaning propped up on my truck and rolling your eyes and talking to me like I have no sense is not good for business.oh and the $25 wash didn’t even get the truck clean. The tailgate doesn’t looked touched.
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August 2023 by EMILIANO RAMIREZ
Great service, my car was squeaky clean. Georgia was super kind and friendly with her service.Truly satisfied with the results!
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August 2023 by Cicie F.
You get unlimited washes with your car club membership however, I've had to go through twice every time and the bug goo still doesn't come off. I have to scrub it off after with the rags they provide. The pre wash is a joke. They literally only spray one side of your car. You have to ask the attendant to spray all sides if you want your whole car prewashed. It's supposed to help get rid of bug goo before you go into the tunnel, but it does nothing. They only spray. There is no prewash with a brush. The wash was the same for my Jeep Grand Cherokee and Chevy Suburban. You also have to ask them to push your mirrors in before the wash. The wash has a warning sign before you pull in saying their car wash is not good for side mirrors or any extras on your vehicle. I tried the membership for 6 months and even went in more often as they recommended, but the wash is subpar to be spending $30/month package. Disappointed since this car wash is close to my house.
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July 2023 by The Brown Log RV
I had a membership here for two months that I cancelled due to scratches on my brand new black car. This is the only place my car was ever washed at and now I’m left with tons of swirl scratches in my paint. Very frustrating for such an expensive service. I had the highest end package. Soap often left behind, front never cleaned completely….awful. Never again.
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July 2023 by David Lee
It was great when we first signed up for the monthly pass shortly after they took over from Snappy Turtle car wash years ago. Within the past two months it's gotten really bad as far as cleaning our car. The past 3-5 times we have gone through the amount of soap used has steadily decreased. We ran through tonight and noticed the soap has decreased again and they used to use regular soap and then this tri-color soap. It used to be where we couldn't see out the windows and the sunroof because there was so much soap. Not tonight. We could see through the windows, front and back windshields, and the sunroof when the soap was applied before the rinse and then on top of that even started.And then on top of that for our June 15th payment they went up $5 to $25 a month for the privilege of less soap. We are supposed to have the package Wheels and Wax but the last at least three times that I can say for sure it appears we have gotten the basic wash and dry. We are at the point now where we are seriously looking at canceling and doing something else. It's like with people moving into the area Zips has decided to go to a business model of just run everybody through on the basic wash as quickly as they can and screw the residents of the area like us who made them successful to begin with when they first moved in.
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June 2023 by Steve Baxter
Friendly people great place to get your car Washed. Where else you're gonna get rags To clean the Exterior and interior of your car .Along with Glass cleaner And interior Spray cleaner For your automobile. They also have a floor mat cleaning machineServices: Polishing
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June 2023 by Joshua Hunt
I just used this wash. Purchased the wheels and wax membership. Service was great and friendly. Originally gave a 5 star review while I was at the commerce location. Once I got home from the location(1.7 miles), I was totally disappointed! Bugs still all over the windshield and all over the front bumper and grill. Employees dont even brush your vehicle down as it goes into the tunnel like all the rest do.Doesn't rinse off all the soap. Soap residue everywhere!! The tire shine is garbage. Only shines half of the tires. Like my truck honestly looked better before I went. The membership I purchased was still $30 today even though it's posted everywhere and on the kiosk that the first month is only $10.. then why did I have to pay $30???? Would very much like a full refund but I doubt that will happen considering all of the other reviews I read. This place is nothing but a gimmick. Everyone beware!!!! This place is in need of attention and maintenance to get everything working correctly. Bad leadership and management obviously. Place is pretty new to do such a horrible job. Will change rating back to 5 stars as long as I get a well deserved full refund. I attached pics of everything described above along with receipts. Management please reach out and correct this please.
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June 2023 by Mary Scroggs
It was great when I first started using it. Then they cut back on a lot of things, they don't wash my tires and went up five dollars on my payment.
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February 2023 by Scott Johnosn
This place is the worst! 1st time using it, $25 car wash! The attendant sprayed one side of my truck! Went through, the dryer did not even dry the truck, none at all! When it did dry 1/2 mile down the road at the store, truck was still dirty streaked all up!And the worse part was no tire shine! That I guess is extra! Never will go back, and don’t recommend!!!! Stay clear, go to the carwash in Jefferson! For $25 you get the works!!!!!Services: Auto detailing
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February 2023 by W Davis
NOT WORTH A PENNY: I have wasted money several times going to this car wash. I even tried to upgrade thinking the results would be better. I end up re-washing my car every time I leave this place. Save your money and your time
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February 2023 by Lee Davis
And it's not just you guys. It's every car wash. They never scrub the tailgate of trucks for some reason. The brush in the wash does not go down to the end of the trucks tailgate Other than that, all of you great. I've always had a good services except for they never brushed in of the tailgates of trucks. Especially when you're paying $25 Ia wash.Services: Auto detailing
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February 2023 by Thomas Davis
And it's not just you guys. It's every car wash. They never scrub the tailgate of trucks for some reason. The brush in the wash does not go down to the end of the trucks tailgate Other than that, all of you great. I've always had a good services except for they never brushed in of the tailgates of trucks. Especially when you're paying $25 Ia wash.Services: Auto detailing
