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April 2024 by Daniel Nita
Zero parking available at any given time and the line to see a bank teller is usually 30 people deep!
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March 2024 by SoCo 85Original
Staff is slow and extremely unhelpful worst bank experience I’ve had in a while I stood in line and it didn’t move for over 20 min and no one seemed concerned at all
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February 2024 by KC Hunter
They deserve ZERO stars. They shouldn't have a phone number listed because they NEVER answer their phone. NEVER. The people that work at this branch are so lazy. They don't even understand the most basic banking concepts. We had to close our account because we couldn't ever get anyone on the phone. When we would go to the branch, barely anyone was working. They're rude, lazy & ignorant. Bank locally or with a credit union. You'll be much happier & you'll definitely get better service.
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February 2024 by Moni Bill
Absolutely despicable. Not only the associates at the windows are incompetent, but the manager lacks problem solving skills and critical thinking. She acts before assessing problems. This and other reviews are an indication of the low quality cheap labor that BoA hires. They refuse to do tasks that are their responsibility. I will be closing the account. Furthermore, I will be opening one in any other bank with $300 bonus (Wells Fargo, Chase, ...!!!! Thank you for your despicable customer service!!!
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February 2024 by Dr. Cecily Chambers
Unbelievable.
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December 2023 by Ayanna Ford
Worst customer service I’ve ever experienced. Why do business clients have to wait in extremely long lines with regular account holders. Bank of America—Do better!!!!
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September 2023 by ERIKA VANEGAS
There was to long of a wait lane and y’all need to put more cashiers.
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May 2023 by Sweetheart
The tellers, customer service and other bank representatives are very professional, always helpful, kind and proficient in handling all of my banking needs, questions and concerns.
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May 2023 by Helen Huffman
Easy to use and more than 1 ATM.
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May 2023 by Earlene
Poor customer service, one teller and long lines.
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February 2023 by Jeff Cantrell
This bank is no good I wouldn't let my dog open account here
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November 2022 by Melanie Hutchinson
This has to be the most inefficient BofA branch in the metro Atlanta area. I understand that there may be staffing issues, but as a business customer, I don't understand why I have to spend a minimum of 30 - 40 minutes in line because the "Business Clients" line is always closed. I guess I'll have to find a bank that actually values their business customers.
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August 2022 by Satura Brown
If I could rate lower then one star for service with this branch would I have I have banked with boa for over 20 year's I've maybe come into the bank once a year's I've try to process everything online. how ever I has some fraud issue's with my account I was advise that I could open new accounts online are go into the branch for help as wanted to make sure all accounts were processed opened correctly I went into the bank. this was day one I went into the branch was advise that I would have to wait two hrs. to see someone pushed for time I was also told that I could just open an account online. I advise staff that I would like help in doing this process and left to return the next day when I have more time. the next day I returned to the back for help with opening a new account then I was advise by staff that the service area is services the last guest for the day I was at least one hr. before closing very upset it seams to me that staff at this branch has lost their way on customer service however staff did advise I could take my money out of the account and close all my accounts with boa which this is what I did . I really was up set that I had to deal with bad service and starting over with all of drafts holding waiting on a new account to which I could not get any help for so I called the customer service number and request to have all accounts close. however the services in which I received over the phone was amazing they were patient very appreciative of my 20 years with boa and full help me with all my needs. This is my suggestion is that the staff in the bank need to train with the customer service over the phone . I will never go into a boa again but I will continue online are over the ? .
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May 2022 by Leonid Yuzkov
Staff is friendly at this location, but whoever manages it is 100% a conflict avoider. It's insane that you have a 40 min line around the corner, 4 employees behind the glass, and only one of them actually servicing costumers.
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May 2022 by Casper Surf
This bank is a joke, customer service is nonexistent. Top to bottom everyone acts paranoid like your doing something wrong to cash a check. I will be closing my personal and business accounts with BOA.