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March 2024 by M Swa
Horrible customer service and they have old, discontinued tires in stock. There was only 1 person working in the tire center and he had an awful attitude. I went down the street to Mavis Tires after speaking on the phone with someone with a much more pleasant attitude and had better tires for less than what BJ's was charging.
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November 2023 by Duane Morgan
Rude immature rep there! I got a Manager and went to another location in McDonough. GREAT SERVICE AT MCDONOUGH, AVOID CONYERS BJ'S TIRE!
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August 2023 by Caitlin B
Awful tire center-some of the employees are very rude, they close early all the time, and they told us they had tires available when they didn’t. Steer clear from this location
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June 2023 by Gail H.
Prices are good and definitely a great place for paper items or toiletries. Meats are good, as well as produce. The meat I can separate, but some of the produce can't be split up & frozen. Still less than grocery stores or drug stores for most items, if you're ok buying in bulk.
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June 2023 by Danielle M.
We always have a good experience here. Gas prices are great, and if you swing by the bakery, you may be able to get some free cookies (just ask!) The store is always clean, and the people are always friendly.
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April 2023 by Tela Curtis
If I could give a zero I would. My tires have been here 2 weeks. Finally got an appt. And everybody that walks in they are taking g ahead of me. Only ONE person working in the tire department. My husband and I spent over $2000 on 2 sets of tires 2 weeks ago and I am still sitting here today trying to get them installed. HIRE MORE PEOPLE!!!!!°°°°
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December 2022 by midnightracing 2.0
They need to hire more staff
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May 2022 by Dana T.
BJ's has the best food and there produce is always fresh and has the best prices. I'm disappointed that they only have a few stores in Georgia but glad to shop there regularly!
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January 2022 by Reance Gordon
This has by far been the worst tire buying experience ever!! One gentleman is far more knowledgeable than the other. One guy just is always saying he doesn't know and what cant be done. He broke a valve thing on one tire and then started asking my husband and i who worked on the car last in an attempt to cover the fact that he broke it .Fast forward 2 months later my tirehas a bubble/knot in it. We go to get the tire replaced and he immediately starts with how we are not in the system and he needs the paperwork. I purchased 2 full sets of tires so of course I had the paperwork. The transaction to order the tire took nearly 30/45 minutes and the guy talked and mumbled about how we might not have hazard protection or something because they only started a month ago. I am fed up. I have now been holding for 30 minutes checking to see if my new tire has arrived. BJs tire center in Conyers has been a huge disappointment!Service is also ridiculously slow!
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August 2021 by James Knight
Got 4 tires on my wife's car with road hazard my wife hit something on the road went by there to get it fixed they Said the tires she had was discontinued so They tried to sell her 4 new tires when she did not clearly need them So finally they had to order her 1 her 1 will not be here for 4 days and let her leave the store with a big chunk taking out of the tire it would not put the Spare tire on for her said it was dangerous if something happens and the tire blows out I will be contacting a layer Would not recommend this place at all
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June 2021 by Gabriela C.
Arrived at appointed time for curbside pickup order and checked in on the app as instructed. Waited in my vehicle over 45 minutes at which time noticed another patron who had arrived after me go in and come back out with his order , he said he had to go inside and get it himself. I then go inside and while heading to service desk I notice a cart with my items just sitting there. I asked to speak with a manager and this associate tells me she came out and I wasn't there ( which was a lie) Manager claims to have seen her go out and I asked him why did the other patron have to come in and get his order. He just looked at me with a dumbfounded look on his face and had nothing to say. All youngsters working without anyone with sense in charge.
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May 2021 by Yolanda F.
To begin, I've been a member of BJ'S since the doors opened in College Point, Queens, NY. Before that we had to drive all the way to Long Island. A member of COSTCO since it was built on 3rd Ave. in Sunset Park, Brooklyn, NY. THE 90'S!!! I now live in Georgia, less than 5 miles from BJ's. Yet, after dealing with the teeth sucking, huffin n puffin, slow as bug in a rug Manager Anika last night I'm more inclined to take my business 26 miles one way to Costco where the customer service is pleasant and above and beyond what it should be, given the Covid times we are in. The last 5 times I've been to this location to shop, there's always been a cause for confusion and dissatisfaction. Last night was just the ultimate. Not ONE register open. ALL lines self service. Unruly children running around. One in particular ran up to the register as I was checking out. The grandmother or whoever had to scream at him to get him away. What type of bs is this. Social distancingbat the register in this store, nil and laughable. The people working here really don't care about customer service. They put items in places that do not correlate to the stickers. Perfect example, the Keurig. The sticker said, $59.99, doesn't correlate to the item being sold. The sales Associate tells me it's old, that's not my problem, honor it. She goes on to say, were suppose to honor it and if there was any other Manager on duty she would. Again, not my problem. It should've been honored regardless of the Mgr. lazy stank attitude. Now I'm at the register. The machine won't accept my NFCU credit card. When you know there's sufficient money on your credit card and the machine is telling you to use another card there's a problem. So I phone Navy Federal Customer Service. There's NO fraud alert on my card. It's a BJ's issue. After almost 45 minutes of back and forth with the Associate, NFCU Rep. on phone, the store Mgr. slowly walks over sucking her teeth and huffin and puffin, like she's the one that's spending my damn $548. The customer service rep. from NFCU, has to tell the Associate to try another register, it's not a problem on Navy Federal's end because they're aren't showing an attempt for purchase or a fraud detection. The Manager keeps telling the NFCU Rep. to send an authorization code. The NFCU Rep. kept saying, if the card was locked then she could send an authorization code but my card isn't locked so she can't. Then I guess a light bulb came on in the BJ'S Mgr. head and she says, okay your card went through. I'm highly pissed by now. The way the Mgr. and sales Associate handled the entire situation left me calling the Mgr. out on her nasty attitude. The sales associate is rubbing her shoulder telling her to take a deep breath and calm down while she's upset at the fact she can't figure out why my card isn't going through and there's not a problem on my end. I'm the one she should've been telling to calm down. I stood up there and spent my money in pain and agony. Neither one of them were even considerate to give me the Keurig at the price it was under. Kept trying to sell me the one for $139.00. So you made the coward move and took the sign down, but not before I took pictures. Then told me you couldn't give it to me at that price. BS! If I wasn't in so much pain, I would've returned everything walking out the door but the customer service line was long too. SMH! Let me keep driving the 26 miles to Costco. Save myself the headache of poor customer service. BJ's you need a total overhaul, from Management on down. Or just close down! IT'S MY MONEY, I SHOULD HAVE THE ATTITUDE!! I feel like getting rid of my BJ'S card! The tire dept. is Just as bad. I purchased 4 Goodrich tires ($700) in January 2020 for my Expedition, I brought back 1 tire back 3 months later with the receipt. I couldn't understand why the tire had gone flat. Come to find out it ha
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May 2021 by Vernon C.
BJS is a good club. Lots of good products in bulk and on many items it seems that price is lower. I bought a membership off Groupon for 20 dollars so it is all good
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March 2021 by Latonya J.
I chose to order online and pickup at the store. My order pickup time was 5-6pm. After arriving to the store at 5:45pm, the order was not ready. I then called the store to inform them that I was outside. After 4 attempts of which they hung up on me with each, I entered the store to inform them I was there to pickup my order. When meeting with the associate in pickup, she informed me that my order was still processing and they had not begun to pull any of the items. It is now after 6pm. She told me to give her 20 minutes to pull the items. Almost one hour later, I asked that the order be cancelled and asked to speak to a manager. The manager never showed up, the cashier said she couldn't cancel my order because they had it ready. So then I go to pick up my order only to find 2 items missing of which I had been charged for. After complaining, I received a refund for the 2 items. I then left the store never to return to this location. Bad experience today and I am a frequent shopper.
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December 2020 by Grecia C.
LOVE BJ's! They always have exactly what I'm looking for and more. I like how easy it is to find things, the store is super organized and makes it easy to shop. One thing I love about this location is that they're the only ones that carry Planet Oat extra creamy oat milk. So I will be coming here for that as long as they keep carrying it!
