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April 2024 by Aaron-Gregory Fernandez
I really enjoyed sampling the blue berry muffin batter flavor.My favorite flavor used to be just cake batter, but I finally found an upgrade.I highly recommend coming to get some good ol ice cream from this Cold Stone in Conyers.
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March 2024 by denise dessett
When I enter the store,it was a difficult customer ahead of me but Tanisha P. handle the situation very well. She kept a smile on her face and acknowledged every question(s). Tanisha was the only associate doing orders as well as online orders. Yes my ice cream was worth the wait.
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February 2024 by Leo Alvarez
To busy to attend, the customer carried a personal conversation for about 10 minutes before acknowledging
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January 2024 by rodney social
Great ice cream, lots of flavors. Not a lot of seating inside and there 1 or 2 tables outside.Parking: It's a huge parking lot in a large shopping plaza.
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December 2023 by Cornell R.
I visited Cold Stone Creamery and found the ice cream enjoyable, but the associate's rude and unhelpful attitude left me frustrated. When I asked a simple question about ordering two flavors in a small size, I was met with dismissiveness and unhelpful responses. As a result, I won't be returning.
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December 2023 by Dawn Spinney
They only have 10 flavors of ice cream. No hot fudge, no bananas, no waffle bowls or cones and it was MY fault that I asked for them. Everytime I asked for a different topping her response was a huff, a sigh, and shaking her head no. They couldn't complete ANY of the items listed on the menu board on the wall. All the items in the freezer were VERY old (crystallized ice cream, broken boxes) absolutely deplorable.
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November 2023 by maurice harrison
3rd time driving to this location and they were closed again. Change your hours to 7 instead of 9.
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September 2023 by Tyra T.
Why is there an option to place an order ahead of time only for me to walk in and my order is NOT ready? On top of that, the girl was counting the tip jar instead of making my order. Smh. This is one of my favorite locations to visit but today was not a good day for them!!!!!!
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September 2023 by Marsena Nelson
Service was ok but the person who made my ice cream cup was sloppy with putting ice cream in cup. Ice cream was too soft and spilling off the side. I finally threw it away was super sweet. And like liquid. Next time I will get a plain kind.
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September 2023 by Jacole St.Rozíer
Don’t bother placing an order online because you still will have to stand in line and wait pass your given pick up time.
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August 2023 by Dierra Storey
Can't wait until the new location in Covington opens up! Hoping the customer service will be 10x better than this location. If the owner truly cares about their business, they should really comb through these reviews and make the necessary adjustments!
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August 2023 by FORREST TAYLOR
The day was hot and the ICE CREAM was cold. I had a Strawberry Blonde. The big cup and it was delicious. Just what I needed.
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August 2023 by Jacqueline Perdomo
Even though it’s my favorite icecream this place is a no go. Customer service is awful. TOO LAZY. We’ve been here for 40 minutes!!!!! Unbelievable!!! Besides there’s A LOT of healthy concerns. The girl at the register was counting money and scooping waffle batter in between customers WITHOUT GLOVES.
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July 2023 by Yasmine Jackson
I was a big fan of this place but I'm even bigger fan of great customer service due to it being my profession. I came here tonight at 8:46 and I guess due to the young people working there wanting to go home they just ignored the rest of us in line. I took for me to make eye contact with a few of them before someone came over. Highly recommend their Icecream just go before they close I guess
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April 2023 by Nicole Johns
There was a line because there was only one employee in the store. The service was fantastic and the customers were patient. The ice creams my daughter and I ordered were delicious.
