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February 2024 by Danny M.
This is a warning not to bring your vehicle here if you care about it. Totally incompetent staff. Especially Johnny Cucaz along with Jarrod Griffith and Mark Schmigiel in Johnson City, TN. They don't even know how to remove a lug nut without over torqueing it off! They broke off a lug nut, tried to say it's been that way since I got my tires (truly low IQ move by Johnny), then said another place put it on wrong (just more incompetence from Johnny). Just a complete clown show of staff that is lazy and incompetent. Truly stay away because if they mess something up they will not fix it nor admit it and act like a complete child in the process.
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February 2024 by Stephen Dean Sr.
I hit a curb in a downpour of rain and blew a tire. They had me back on the road in no time. Excellent service
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February 2024 by Diva Kennedy
For years, I have been going to this location and have always received excellent customer service. However, after my expedience yesterday and today, I will never go to this location again. The manager Sean and T were playing games. I went there yesterday to purchase a tire as my driver rear tire had a nail in it. My car is a 2022 with 15k miles. They checked all my tires and said the tire with the nail could not be repaired. And, the other three tires needed to be replaced. I said no problem. T quoted me $720 for the back two tires. He said, I’ll order the tires. Come back tomorrow at 11am. In the meantime, I called the tire company and complained about the poor quality of tires. They said - for my inconvenience they would prorate the tires. I was told to go back to this location, provide them with the reference number. The manager Sean called. Had me wait TWO HOURS to say to me, I have worked out the very best discount for you. I said ok. How much for all FOUR TIRES? He said, $1,440. I said that’s the exact amount that T told me yesterday. I was livid. He wasted TWO HOURS of my time. As I was leaving, T says - no one in the state of GA has your tires. I looked at him. Then said, well what tires were you selling me? Now, I’ve learned that the tires they were going to put on my car are not my original tires. Unbelievable. Needless to say, I didn’t purchase the tires. Totally disappointed.
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January 2024 by Tanya Drain
The crew at Firestone is always wonderful and friendly. I have been coming here for years! I trust Rohan and his work!!
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January 2024 by almon bettis
Love the service
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January 2024 by Tory Hoover
Would give them a zero if I could...poor customer service. Just rude! Especially Cynthia. Her tone and attitude is definatly NOT an asset to your brand. Will not be returning and will be sure to share with others.
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January 2024 by PAULA MORELAND
The service manager and the mechanic were truly courteous and professional. They showed that they were customer focused and customer service is a priority with me!!! Thanks
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January 2024 by Dr. Rob Hughes
Latoya and her team members provided excellent service in addressing a road hazard tire repair.
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January 2024 by Latonya Perryman
I had such a good experience with the staff at this location. Latoya called me before my appointment and ask me what was all going on with my car, told me about the specials for this month and gave me a idea of how much I could possibly pay that was a plus for me. I arrived early and spoke with Tashik he was very nice and informative and did a full inspection and gave me a great deal. It’s very rare coming across people that actually want to help people save and have a passion for what they do. I definitely will be back ❤️
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January 2024 by Robert Dutcher
They say $40 over the phone to look at issues. When you get there they charge $126. The person at the desk is obnoxious.
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December 2023 by EMMITT PRUITT
I was able to get my vehicle alignment done plus some preventative maintenance while I waited. Always provide quality service at the Firestone locations that I have used.
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December 2023 by Tanisha Webb
I went to 2 Firestone. Thank you to the Firestone on Dogwood in Conyers which found me an alternative tire and took care of me. Thank you so very much Sean Brown.
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December 2023 by Ingrid Davidson
Manager Sean is personable, knowledgeable and takes pride in service. I will highly recommend anyone needing great service.
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December 2023 by Lani
Man worst service ever, It took them 5days to do an oil change! They kept my car for 5 days
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December 2023 by daxton reid
I've been going here for about four years, I have never had a negative experience. Cynthia and the other staff are excellent thank you guys so much for always providing a quality customer experience every time I come in.