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October 2023 by Paula M.
I was hit with the task of putting together my custom bathroom and shower and I met with Elizabeth, a designer at Floor & Decor, in Conyers. When I walked through the store I was in a state of panic because there's so much beautiful stuff to choose from. Elizabeth made the process less stressful and even fun and before I heard the store announcement, "Thanks for visiting Floor & Decor, the store will be closing in..." my selection was complete. Elizabeth had so much patience with me in helping to design my bathroom based on the descriptions that I gave her. I truly wish more professionals exhibited her style and level of professionalism and customer service. Now, I do know one thing and that is, I will be a Floor & Decor customer for a long time and I will refer this location to others. Thanks Elizabeth. I appreciate your service!!
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July 2023 by Yvette W.
I can't say enough about the excellent service we received from Ivy and Fatima. My husband and I are working on a very BIG project. We've spent hours consulting with Ivy across many visits. She is always friendly and knowledgeable and she has an eye for design. With her help, we were able to select floor, and wall tiles for various rooms.Ivy went above and beyond, returning early from break, scoping discontinued items, tracking down stock from many stores in the region, and generally being a superstar.When we turned our attention to wood, she seamlessly collaborated with Fatima, the department manager. Together, these women made us feel as if they really cared. They were so considerate and went way above our expectations to ensure that everything was done well and that we were satisfied.We are so appreciative of their work and would not hesitate to recommend Floor & Decor as a result of our experience with them. Thank you for providing quality items at reasonable prices and for having the best team.
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March 2023 by Sandra S.
Made 4 trips to Floor and Decor in Conyers, GA in search of tile/porcelain for a bathroom make-over. Had the pleasure of meeting Ivy today. I can't thank her enough! She was patient, efficient and, above all, kind. She listened to me and my husband and presented samples to help us achieve the vision we had for the bathroom. All in all, this is a relatively small job but she gave us 100% of her attention. What a professional! With her help we were finally able to make decisions; so after the 4 trips and multiple sample purchases we were finally comfortable making the final purchase. We offer our thanks to Ivy! If you, like me, at times suffer from analysis paralysis and need a little help, ask for Ivy!
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September 2022 by Stephanie S.
Angela went above and beyond, helping us pick out our floors, making sure they had enough of what we needed, making sure that it moved to pick up quickly and getting it loaded on our truck. From start to finish, it was a wonderful experience thanks to Angela. Ivy also did a great job at checkout
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July 2022 by Ellen G.
I wish I could give my experience today MORE stars. Angela Rosemond was delightful to work with. She led us through the store, talked to us about what we liked/didn't like. Paired our tile selections for shower walls with selections of shower flooring. I left today very excited about our choices.If you are considering this location, don't hesitate! The store is spacious, the restrooms were spotless,
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April 2022 by Donna H.
Great service, a young lady assisted us with putting together a beautiful bathroom. Very helpful and knowledgeable.
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February 2022 by Dina R.
I recently bought flooring for a few rooms in our home. We needed allot of help and Elizabeth was the store associate who helped us. Elizabeth was extremely patient with us as we didn't have all of our measurements and had to call our contractor to get them. She educated us on the different flooring styles. She helped us pick out the necessary things we needed for our project. She stayed with us the entire time until we checked out. We really appreciated the attention, the friendliness and overall knowledge she provided. This new location is a wonderful addition to our neighborhood and the staff has been amazing every time we've visited.
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February 2022 by Sandy K.
This is a new location. Even though I ended up not purchasing from this location I felt they deserved a five star rating. The store was clean, well organized and the staff I worked with were phenomenal. I was looking for a particular type of Bamboo flooring carried by this company. As I was looking for it one of their sales associates (Jennifer?) assisted without pressure or nor up-selling. She was very informative and walked me to the sections of the store that would have what I was looking for. Once there she made sure I was fine and left me to view the products for myself. Well, about 15 mins later along comes another associate (young Latina lady). She asks if I had any questions, I did. The bamboo flooring I was looking for had been discontinued so she and a manager took their time to look up information for me as to where I could find it. It turned out that two of their stores still had what I was looking for (being discontinued). I was also interested in an alternative selection. Kindly and graciously, they both researched that product for me. Even though I didn't buy from this store the customer care service I received was excellent and I will be back!!! I will headed to their Covington store for my Bamboo flooring.
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January 2022 by Michael D.
I have been to Floor & Decor in several cities very happy to finally have one in Conyers less than an hours drive for a change. One thing has been a central theme is the kind and courteous service provided by the employees there.I can tell you their laminate flooring is far more superior than anything you can buy at any other home improvement store. The range of flooring from water resistant to water proof, from laminate wood or real wood is way more than you will find anywhere else on hand. We picked up over 750sq ft of tile, thin set, grout, and 1450 sq of laminate and the ultra soft step padding. Everything we needed to complete the floor job was in one place and we didn't have to wait 2 weeks. Truly they have so many options in house it would be almost impossible to not find something that would meet your flooring needs.
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December 2021 by Adrianne K.
Wow!!! I was looking online for months, why didn't I just come in? Friendly & knowledgeable staff. New and very clean. So many options. This is THE place if you're looking for tile, sinks, flooring... ask for JJ, Stephan or Robin. They make it easy to decide what you're looking for here.
