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June 2024 by Erica Norwood
I can not say enough great things about this business and especially Mr Ronald Moore. I drove 8hr with two teenage girls on a weekend trip and we had a blow out I was emotional and basically a wreck that far from home with a blow out this man and business was beyond just good customer service. This company is truly blessed to have an empathetic kind compassionate employee that heard the distress in my voice and took the best care of me and my girls!
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May 2024 by Tramaine Thomas
I've been receiving services for a few years now. Oil change / tire rotation. So far so good!
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May 2024 by Westely Banks
They always take great care of my vehicle. I normally drop it off before work and they have it ready by the time I’m off.
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February 2024 by Kimberly Williams
Very friendly and professional!
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February 2024 by C W
The people at Good Year are consistently professional and always knowledgeable. Where possible, they are willing to work with you to get your vehicle serviced at a reasonable price. I have found each worker I've encountered to demonstrate high standards of integrity and genuine kindness. Terry in particular has gone above and beyond for my mother and myself whenever we have experienced car problems. As a result, this Good Year is our go-to for all of our automotive needs.
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January 2024 by Wyman Bey
Excellent customer service and repair
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October 2023 by July Summer
Customer service was great my appointment was at 3 and i was gone in about 2 hrs not bad
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September 2023 by Brittany Jackson
Their acts of service and selflessness show why they remain a cornerstone of this community. #ForeverGrateful
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September 2023 by Rick Francis
Thanks to Terry and the team for always taking care of business quickly and swiftly
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September 2023 by Zoë Kristine
Horrible service!!! Only come here if you want your car to be even worse than what it was when you came in. Super unprofessional & has employees who don’t even know what they’re doing and can’t explain how they messed up your vehicle. 0 stars
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September 2023 by Cierra Sparks
Unprofessional and messed up my whole car. The service sucks and everyone there should be fired immediately. Don’t even bother giving your time or wasting your money here cause they’ll literally break your car and won’t even have the decency to refund you!
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September 2023 by B Needham
After what I experienced today with this location I will never look forward to bringing my car or any other car here for service. I would think about it ONLY if the current team of techs are replaced. Let me begin to tell you how my car was POORLY serviced and is in a worse state now than its ever been, and it’s because it ended up in the hands of this establishment.I took my car here August 22nd for a check engine light, an abs light, and anti skid light. The tech who was the operator called me and told me the reason why the engine light turned on was due to an oil problem. Okay, fair.The next day I pick the car up from the store and the moment I left a red flickering light turned on. I noticed that instantly and called this Goodyear and a man answered and said to bring it back in so they’ll take a look at it. That’s exactly what I did and the man named Terry Ramey, who was the operator looked at it and said it’s something along the lines of the engine starting to eat the oil. I’m no tech and I have no idea what that means, so then he dismissed it and said just bring it back from time to time and I left again. The red light was still flickering, and right when I was about to merge onto the highway going 20 west, my car makes an obnoxiously strange sound, and goes out on the side of the road. It was so embarrassing and I was highly puzzled as to why this was happening all under an HOUR of getting my car picked up from this Goodyear that claimed they did a diagnostic check and fixed all the lights on my car. My car was towed back to this establishment, only for the assistant manager to tell us they’ll have to fix it and email the district manager to see how to go about this. Okay, fair.The next morning I come in hoping that whatever problem happened to my car would be fixed, or at least get a refund, but the store manager and operator of my vehicle Terry Ramey said he is NOT refunding us and there’s nothing he can do. He proceeds to tell me he does not work on engines/motors of vehicles. So why did you touch my engine/motor??? This is probably why my car is not working now.They then proceed to tell me there’s an internal engine problem, and that the assistant manager was told by Ramey that he heard underlying car sounds but he NEVER made that known to me when I picked up my car initially. Every other car repair shop I went to tells me any additional issues they find once they do diagnostics. This is ridiculous and I HIGHLY believe whatever was done was a POOR job, thus resulting for a red light to turn on after they handed me my car, then proceeding to my car giving out shortly after picking it up from the repair shop. I am not a car mechanic by any means, but any one with common sense would know this lies in the hands of these mechanics. Now I am stuck with the crazy aftermath that these techs have put me through and they show no REMORSE!May I also add that the assistant manager FAILED to include I came in for a check engine light problem when he emailed the district manager, hmmm that’s funny. Considering that was my main concern for bringing my vehicle in.These people are not qualified, AND ARE NEGLIGENT! Will be reporting to better business bureau and taking this to a court matter. I have proof and documentation of their wrongdoings. Highly disappointed and now I am left with a non working vehicle. I really wish I could give 0 stars. Go in for big services to be performed at your own risk.
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August 2023 by Kobe J.
They are not good people they are scammers my girlfriend took her car there to get it fixed and 15 minutes of her leaving the mechanic shop her car starts making weird noises. She pulls over to the side tries to start her car and her battery was completely dead. Then she brought it back to the shop for them to fix it again and this time the car is not working at all because they tampered with the engine and did not see anything about it and then lied in an email saying that she did not come in for when she came in she came in for a check engine light, but they only said she came in for ABS light
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August 2023 by walter uhlig
Best mechanics & customer service in conyers, covington areas.
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July 2023 by Chanell T.
Ronnie and his his team provided great customer service today. They really care about their customers. I will definitely return.
