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April 2024 by Karen G
Extremely disappointed that twice in 3 weeks visited the store an they are put of peanut butter cookies. What is going on that this store never have adequate assortment of cookies.
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April 2024 by Sabrina Barr
The staff is always very welcoming and attentive and highly respectful. Cookies are always spot on and the selection is always vast. We are frequent customers.
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April 2024 by Jazmyne Okallo
The girl behind the counter took extremely long today. Either the utensils or the marble slab was not cold enough because the ice cream was liquid by the time she rang us up. Then when she accepted the cash, she dropped the money IN the ice cream! I cannot make this up and will not go there ever again.
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March 2024 by Ken Farrow
My wife ordered a cookie cake online today with a pickup time of 1:00pm. I arrived at the store about 1:20pm and the lady behind the counter informed me it would be about a hour before my cake was ready. I told her this would not work due to we are having a party. She offered to give us 2 smaller cookie cakes and said they would be ready in 10 minuets. About 25 minuets later she came out with the two smaller cookie cakes. While in there another lady came in to get her cake and was informed it would be a hour before hers was ready as well. Several other customers came in for ice cream and were informed that they were not serving ice cream today. I also noticed while in there that someone had altered the health score report and changed the score with a pen. There was also several other items that were concerning. A lot of the candy jars were nasty, the cords were hanging down from the menus, no ice for the soft drinks, this is the end of march and they still had valentines cakes and decorations on display, the glass on the display cases were nasty. There isn’t a working restroom in the restaurant, what do the employees do if there isn’t a working restroom? This place is need of some serious management help and cleaning. I will also be sending these photos to the Rockdale county health dept
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March 2024 by Jae L
My husband and I stopped in for a sweet treat. He went over to sample ice cream as I looked at the variety of cookies. The young lady serve him sample ice creams with trash SPOONS. Once I realized it it was already too late. I asked to speak to the manager (Jordan) she stated she was the AGM and the young lady was new. This is very concerning my husband could now be infected with any germs from the previous customer who used these spoons. Jordan did not charge us for the cookie slice or ice cream but this is way more concerning than a couple dollars. A need a member of upper management to reach out regarding this incident expeditiously!
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February 2024 by Charles Harris
Staff is always nice. They also have a large variety of things to choose from.
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February 2024 by Julia S
Great customer service! Tatiana and Angelina were awesome! They were awesome with my kids❤️
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February 2024 by Greg Langford
My wife goes to buy some double doozies but they are out of the white icing. She buys 1 slice of a very flat, hard cookie with a little chocolate icing. I wish she would have left without wasting her money.
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February 2024 by Katie Gregory
Cookies are as flat as a pancake if I wanted a pancake I would've went to IHOP like every thing else they charge more for
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February 2024 by Brian Greenleaf
Perfect!!!
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February 2024 by Michael Dix
My wife bought me back some cookies, they were great my only complaint is that whenever a customer comes in and request fresh cookies you should always be in a position to give the customer what they ask for. I asked for fresh cookies was told these cookies were fresh and it would take 2 hours to mix more up and they couldn't put any in the oven for me. People want things done the way they want when they are paying for them, and they deserve to have it the way they want.
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December 2023 by Dani W.
Long story short my cake was supposed to be done at 12 I didn’t get the cake until 1:11 I ordered this cake on November 25 and picked up on Dec 10th. Both lady’s were rude never apologized and was told it’s not their problem that I was going to be late when I showed up to pick the cake up at 12:35 ish All because they had a big order come in that Morning! My party was at woodys a This cost me 30 mins of my party room time you only get an hr! An to top it off I asked for a big Jelly bean on the cake a Got 3 small stupid colorful circles! I was told it was going to be another 15 to 20 mins when I was told 12 a Like I said got there at 12:35 ish! Never again a The worst part I’ve ordered 3 other cakes over the past Few years a didn’t have a Problem. Was Specifically these two lady’s that I’ve never even Seen in there until I ordered an picked up the cake. Never ever again! They could have handled it so much better.
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December 2023 by Jessica Driver
I called the day of to order a birthday cookie cake and they listened and created the cutest and yummiest cake at the last minute for me.
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December 2023 by Sherria Mccollum
The Great American Cookies is Conyers Ga... The cookies is very good but there restroom is very nasty I had walked out.. It needs to be cleaned real good The comole is awful....I will not be
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November 2023 by Daily TIE HILL
We had the Strawberry Sugar Cookies, Red Velvet Cookies, Double Chocolate Cookies, Brownies, and Pecan Supreme Cookies.Hot warm cookies are always a plus hands down goodness.