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March 2024 by Lakisha Frazier
The service is fine. I have been living in Covington 4yrs now. This branch is always busy regardless the time. Regardless the day. Regardless the service you need. Has been all four years I've had to come. The bank needs adequate amount of employees to service customers. It is frustrating to have to wait 2 hrs for a notary service. I've been waiting over an 1.5 hrs to do a wire transfer. Where are the representatives? All I hear is express and every customer leaving before me after arriving after me.
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February 2024 by Helen Evans
Great experience waited 5 minutes and was seen. Very good service
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January 2024 by ExtraCurricular Activities & Company
Beware: This location has only 1 working ATM out of 3. On a Sunday evening at 6:42p.m. there 8 people waiting in the freezing cold just to use the ATM. We've been waiting 20 minutes for the ATM because the other ATM's are broken....Very 3rd world-like.
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January 2024 by Amanda Leeks
Even though this location stays packed the staff is always friendly and helpful
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January 2024 by Marvette Critney
Now that I'm aware that navy federal credit union discriminates against black buyers when it comes to mortgages, I will not be using them as my primary banking source. I am highly disappointed. The numbers don't lie!
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October 2023 by Q HOWARD
Went here to apply for an auto loan and jojo was awesome. She walked me through everything and made sure I had a great understanding of everything. I’m so glad she was the one who helped me.
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September 2023 by Mrs. Joy Church
I like banking with Navy Federal, but I hate going to the physical bank when I have something that cannot be handled by phone. These branches are over crowed and there are never enough people to help. I am seriously considering putting my money in another bank.because of the ridiculous wait whenever I go to the branch. You need to build more branches or offer appointments.
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September 2023 by Mystical Priestess
You guys HAVE TO DO VETTER. You have 3 machines and only ONE WORKING. It's over 90 degrees put here and you have a LINE of folks waiting to use one doggone machine. Unacceptable and this isn't the first time. Come on now, and you can say go to another location because the next location is is Snellville what about 30-45 minutes away. Absolutely ridiculous.
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September 2023 by Candace E
This is the worst branch to attend no matter what time you go, you will be waiting for hours. Especially if you have to go to one of the side rooms, it’s RIDICULOUS then they let folks leave n come back after you’ve been waiting hours and jump right in front of you. PREPARE TO WAIT
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July 2023 by Tosha Fradieu
My husband & I are both looking for new banks!!?? I deposited a $15,000 check on Tues, June 20th @ about 9:30am, inside the bank with a teller, who afterwards told me they are holding it for 5 days! It's bad enough they want 2 collect interest on our $, but today is day #6, that is until today when I called 2 ask about my $, so all of the sudden, Sat isnt a business day? So, this morning when I asked where my $ is, I was told it will process @ 12 midnight, which means I wont get it until Tues, which is #7 days!! I dont want a bank who keeps holding my larger checks over a week everytime, especially when they verified the check on Thursday & check is are processed electronically!! How is this bank, that is supposed 2 service our Service People & their families, truly doing so, when they keep taking advantage of them/us?? I need a bank closer 2 my house anyway!!??
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June 2023 by Dustin Griffin
One of the biggest banks can't afford more branches, or at the bare minimum branches that aren't cheap shopping center suites with no drive through?Georgia is full of military bases, and you have a handful of branches for the entire state. Really shows what this bank values most, and its not their members or vets.
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May 2023 by Fajar Raheem
I don’t even know why Google is letting one star automatically be given this is the worst customer service I ever had in my life. I was talk very down to disrespected, and it was for no particular reason never had an issue with this bank. One particular lady I wish I would’ve got her name was very mean and nasty for no reason. Please save yourself the time in front of Navy Federal in a better area. This used to be a good area but not no more.
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May 2023 by gene winters
The atm depost ever work during the day
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February 2023 by Betty T.
It's gotten better. There is parking but you have to walk across a whole parking lot because everyone wants to be close to the building. There needs to be more handicapped parking closer to the building. I have to park 5-6 doors down to get a handicapped park. It looks like NFCU reads reviews.
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February 2023 by Arkeitha Prince
I would of given a zero the service just keeps getting worse... Atms always down. I waited outside for 15 minutes then the atm went down went inside an the young lady at the desk started laughing when I mentioned the that I stood outside... she stated someone was back there servicing... very unprofessional..... your company either needs to get better machines or not even offer atm service... will never recommend this branch to anyone.... I wish I would of stayed at Chase Bank...
