Robins Financial Credit Union offers friendly and caring service at its branches, with associates who genuinely attend to customer needs. Customers appreciate the convenience of closer locations, such as the one in Stockbridge, Georgia, which makes banking easier compared to traveling farther to Forsyth. Staff like Valerie are praised for their clear explanations and excellent customer service. The credit union provides various ways to assist members, including online banking and a telephone appointment system. However, some customers have experienced issues with the appointment system, such as missed calls and limited support from call center representatives. Despite these challenges, many customers feel satisfied with the overall service and note that the staff maintains a high level of professionalism. The branch has a history of good service and has retained staff from previous banks, continuing to prioritize customer care. Overall, Robins Financial Credit Union is seen as a helpful and trustworthy financial institution.
The associates at this Robins Financial Credit Union location seem to care about their customers and our needs! I had a very positive experience! A much closer location to me in Stockbridge, Georgia instead of that long ride down to Forsyth, Georgia!
November 2023
Came in to open a checking a and savings account . Valerie was amazing and broke everything down perfect. Very good customer service and good experience
June 2023
Took over from People's/Person's Bank. They have kept the staff and their customer service is and always has been outstanding.
