-
April 2024 by Kayleigh Bui
Incredibly poor customer service. The girl who took our order completely botched it. Doesn't help that her coworker was standing there talking to her the whole time. This is the second time this particular "barista" was not paying attention and got orders wrong. It wasn't just our order either. Then the staff wants to get a little attitude when you bring it to their attention. Not to mention the wait. There were at least 6 workers, and yet it took still 45min per order. Will not be returning to this location primarily due to the absolutely rude customer service. Do better.
-
April 2024 by Stacey Vines
Great staff, fast service.
-
April 2024 by Mrs. Tasha Ramirez
First, it might be helpful to know that I am in the top 10% of star earners for 2023, so trust me when I tell you “go to the Starbucks on Salem road instead of this one.”This Starbucks consistently gets my order incorrect, the wait time is just absurd, and the customer service is… nonexistent. In fact, just today after one of the baristas handed me my drinks, I asked if I could have a couple of straws, please. They did not reply. It was as if I was talking to the air. I was embarrassed. Still, when they came back I asked again, “May I have a couple of straws, please.” The barista finally replied, “I heard you,” in a very rude tone. When they handed me the straws, I said “Thank you. I hope your day gets better.” Upon hearing me say that, another customer said “I know, right.” Sadly, this type of customer service happens nearly every time I visit this location, and I notice that other customers are also affected.It pains me to report this because there are a couple of baristas, and I do mean two, who are very friendly and customer satisfaction oriented. I have even seen the shift manager at this location use a rude tone with a customer who had been waiting on their drink for over 20 mins. Perhaps we could forgive the incorrect drink orders if it weren’t for the poor attitude we receive when we ask for our drinks to be remade or updates on our order status.That brings me to the other issue with this location: the wait time. I’m not sure what the issue is, but I have lived in Conyers for 3 years and have never once visited this location without an excessively long wait time. No matter how many baristas are on staff or how few people are ordering, there’s always an issue. However, once I waited nearly 40 mins for an iced coffee with a splash of almond milk (my usual). I ordered it online but it was not ready when I arrived. When I asked about it, the barista was rude, naturally, hahaha, but I understood that they were short staffed, so I decided to wait. Unfortunately, however, I ended up cancelling my order.So, take aways, only go to this location if you have at least 20 mins+ of free time (who does?), you don’t mind your coffee with a little attitude—LOL—and likely incorrectly made. I will leave off with a couple of positive and that is the convenience of this location due to its proximity to 20W. Also, they have a nice selection of merchandise.To the two baristas at this location who are just killing it, thank you! Y’all are awesome. You know who you are :)
-
March 2024 by Justin Scott
They were short staffed and still made my coffee perfect! Food was hot and good! Thank you
-
March 2024 by BreTarsha Harris
Very king on giving great food .
-
March 2024 by Tameka Fulton
Che is amazing thank you for bringing him to this location. Customer service is a hit or miss at this location and more of a miss. He was very nice, patient and made some amazing drinks will be back if Che is
-
March 2024 by Nathan Guest
The staff was nice, but I waited 23min for a drip coffee. 23 minutes!!!!! Let that sink in. For context, I walked in, no line. No apologies when I stepped up to ask if maybe my order was lost in the mix at the 15 min mark. 8 min later with no update and no apology my name was announced. Maybe they’re overworked, possibly understaffed, could even be a bad environment…I am not sure, but it was unacceptable. Wishing them all the best in the future. I won’t be back.
-
March 2024 by Duchess Bleu
Drinks are always great and customer service.
-
March 2024 by Qeren Dowdavahuw
The service was very slow. Clearly they were under staffed. It took 40 minutes. Very lack luster. No apology was offered. Just the expectation to wait. Which we all did.
-
February 2024 by Leslie Jane Church
Literally the WORST location. I waited 20 minutes for a butter croissant. I only was handed the croissant because I finally asked where it was. THE CROSSIANT WAS STILL WRAPPED IN PLASTIC. They didn’t even offer me a “this one’s on us” card to try to make it right. NEVER coming back and I suggest you don’t take your business here.
-
February 2024 by Marcus Lea
This location does not value its customers. If they did, the service would be much better, menu items would be in stock, drive-thru wait times would not be 20+ minutes long, and the dining room would be open during normal business hours (especially on a Saturday at 10:30am). The reason establishments like this stay in business is not because they do anything right, it's because the community accepts the poor service. They have no incentive to do better if we continue to give them our money. I have been here several times over the last week, and each time, my experience has been less than ideal. The Starbucks Corporate Office should demand better representation of its brand. I'm sure the owner will respond with the same cut and pasted response to this review as has been provided to comments and concerns raised by other reviewers... that action speaks for itself.
-
February 2024 by Kiara S
This location refused to give me a refund because my mobile order was not ready and called the police on me. What's up with people applying for customer service jobs and can't provide customer service and hate their jobs? It be your own people too. I would advise anyone to travel to next nearest Starbucks this one is trash. And my drink is always made wrong
-
February 2024 by Ashley Coach
The most inefficient Starbucks I've ever been to. Plan to spend at least 45 minutes in the drive through on any given morning. Terrible.
-
February 2024 by Greta
This Starbucks used to be good but all it takes is one person with a horrible attitude to ruin your whole visit and experience. Sunday when we visited we couldnt place an order ahead of time and the inside was closed so we patiently waited in the drive through line, when we got to the speaker to place our order the girl, Kyanna was so rude and had the worst attitude. When we got to the window to pay, I asked her if they were short staffed and she said yeah, I said I figured but that's still no reason for you to have an attitude and be rude to customers who have to wait in line. She said I don't have an attitude and closed the window. We got to do better smh
-
February 2024 by Diana
Half the time I come to pick up my in store mobile order, the lobby is closed. I have learned to place my mobile orders at least 30 minutes ahead of pick up time so I can be in and and out. As someone who’s always on the go, I use mobile ordering at many establishments so I can just grab and go. I love Starbucks but this is the only location I have this issue with.