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March 2024 by Morri
This Tires Plus is the most down to earth shop I know in the area. Had to change all 4 of my tires and the manager Trin was able to get someone to pick up my tires from a different location just to change mine PLUS they had a sale going on for tires. I even had an issue where my oil filter needed to be replaced and he swapped it out free of charge. Great manager, amazing workers, saved my car entirely.
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March 2024 by Kariny Thomas
On 3/9/2024 I went to the tire plus shop due to a huge safety concern that some one had install a air tag not approved by me I walk to the store and explain to them what was going on and they was able to help me and find it at not charge thank to them I’m going to be safe kids as well. Thanks to Trin and team
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March 2024 by Amaya Wilkinson
Trim provides prompt service. He was able to repair my tire in no time! I definitely will be a returning customer.
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March 2024 by Beverly T
The service was fast, friendly and handled professionally
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March 2024 by Diamond Love
There was great customer service and they worked as a team to ensure I had the best service. I appreciate them. Thank you Brennan A.
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March 2024 by Timothy Evans
The guys were attentive to what I needed...I was in and out in no time.
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February 2024 by Miranda Layman
I had a minor issue on my commute home. Pulled off the interstate and stopped at Tires Plus! The gentleman that assisted me was very knowledgeable, helpful and solved my issue very quickly and was back in the road. Thank you for the great service!
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February 2024 by LayKai Extensions
Best Tires Plus…customer service A1. We were looking for a place to service our tires and ended up finding our HOME car care place…thank you for all you did/do. We will be back
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February 2024 by Theresa Little
I had a engine light on my car, I took it to auto zone to have it accessed and the report stated it needed a max air censor, I had it replaced but the engine light would not go off. I then took the car to Tire Plus in Conyers, Ga, they placed it on the computer and then showed me in hand writing that it needed repairs in access of over 3,000.00 dollars. I asked the clerk to show me the computer print-out and he refused stating that they always write them out, so I asked him to just show the report to me on the actual computer, he then, again, refused to show it to me. What kind of people does this. Everywhere I've taken my car to to be evaluated, I have been given a computer printout. I believe that this particular Tires Plus establishment is crooked as a dogs hind legs. I want to see my evaluation on a computer print-out or give me my 128.00 back. I will go further on this because I know in my heart you won't do a damned thing about it. These people gives Tires Plus a bad name.
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February 2024 by Malcolm Hudson
Great Customer Service
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February 2024 by Jacqueline Lewis
I brought my tire in because I had a warranty. The attendant told me to come back because there was a 2-hour wait. I schedule for my son to come on Tuesday, January 23, 2024, at 4:30 pm. When he got there the attendant told him that they would need to order a new tire, and for him to leave the flat tire with them. The issue is that she never examined the tire to see if it could be repaired, nor did she discuss with my son or me the cost of a new tire due to a warranty that prorates the cost based on mileage. My son left the tire. I later received a call from the attendant requesting mileage to prorate the cost of the new tire that had already been mounted on my rim. I explained that no one mentioned a cost to me or my son when before performing the service. Nor did anyone tell me in advance that the tire was not salvageable. When I paid for the new tire, I was charged for a new warranty without my knowledge or consent. I was emailed a receipt where I saw the charge when I reviewed the email on my smart phone before leaving the 1270 Dogwood Dr. SE, Conyers, GA location.I told the attendant that I did not want the warranty and asked for a refund. She said that she was not authorized to issue refunds and I would have to wait for the manager, whom she told me earlier would not be in until 02/02/2024 from 8am-4pm. I paid $1896 for a tune up on 09/18/2023, approximately 5 months earlier, but had to have my vehicle towed to another mechanic because when I spoke to the manager he said that they would run a diagnostic, which they would charge for, and if the issue is related to the tune up, the parts are within the 12 month warranty period.The new mechanic told me that one of the coils was bad. I told him that I had just gotten a tune up at Tires Plus, he asked me if I wanted to take it back to them because if I had the tune up recently it was still under warranty. I showed him the invoice from the repair because I was not sure of the exact date. He was shocked that I was charged $125 per coil. They replaced 8 with the cheapest they could find.Even before they did the tune up, the kid who took my information was so busy on his cell phone that he did not enter my vehicle in their system correctly, so it sat there for two days with no one working on it.
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February 2024 by Huranda Philpot
Services were carried out efficiently and in a timely manner. Additionally, the Customer Service was excellent, lobby assistance and attention to detail provided by the Service Manager, Celeste was great.
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February 2024 by N M
Not too bad
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January 2024 by Vee B
I was running late for my appointment and called and spoke with Ms. Chelsea. She provided me the option to reschedule for a few hours later. I walked into the shop and Ms. Chelsea was on the phone with what seemed like a difficult customer because she was a bit flustered, but answering customers questions politely and courteously. She completed the call with customer, took a deep breath and with a smile asked how can I help you. I manage a contact center and wanted to let you all know, Ms. Chelsea has great customer Service. Representing your company well by providing Excellent Customer Service and would definitely bring me back to your business. Thank you Ms. Chelsea
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January 2024 by Keenan Stewart
I caught a flat tire on a Sunday and thought my world was over. This company save my near catastrophic day. They fixed it with no problem. I was back on the road in no time. Not only do they repair cars, but they make miracles too!