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November 2023 by Mary Cheney
I apologize that I have not submitted this review sooner. I want to thank Nate for helping with my new cell phone. I purchased on November 3rd. I went from a Samsung AT&T GoPhone Samsung Express Prime Galaxy J3 2018 phone on prepaid plan to the Samsung Galaxy A14 5G. Being a senior citizen and how technology has changed Nate was very patient with me and took care of the problems I was having. Still have a few little things I can't figure out and I'll call and make an appointment with him sometime in next couple of weeks. One day I came in & Nate wasn't available and I think her name was Heidi helped me with a minor issue. Also all the people in at your Covington were pleasant and I enjoyed talking them.
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November 2023 by Lisa Vanella
My experience was awesome. I was taken care of And nothing but a few minutes and then people are so helpful. Thank you for being there for me.
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October 2023 by Troydelle Mcfarlin
Nadia was one of the sales representatives that greeted me at the door! She was very pleasing to deal with, she was kind and very helpful and got me in and out quickly!! I’m 100% satisfied with the customer service!
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September 2023 by Pamela Devero
I were helped at the at and t store ease my troubles my phone were awful needed a new phone were saved by an angel of at and t Edrionne I thank God for him very polite honest and respectful great asset to your team I will recommend all of my family and friends to stop by and do business with him a pleasure customer satisfaction guaranteed ❤️
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September 2023 by Chase Rawlins
This store won’t take exchanges even with a receipt from the day before. Store associate was dismissive and unhelpful.Take your business to Verizon or T-Mobile across the street like I did!
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July 2023 by Brenda Moore
I had a very pleasant experience in the Covington Center! Pleasant employees! Helpful and knowledgeable! Great attitudes in any employ is a plus! *****
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April 2023 by Nainai Love
Naida was amazing, staff was friendly and fast answered all of our questions and they were very knowledgeable. Came in for iPhone issues and Nate was very helpful helping my fiancé out with her Samsung as well, store was clean definitely will be my go-to store from now on.
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February 2023 by Andrea Cummings
I came into the Covington AT&T with quite a few things to handle. The sales rep who assisted me was not only able to completely handle every single thing I came in to take care of but she was friendly, kind, professional and extremely helpful!! If you need assistance with your service or equipment talk to Nadia W, she exceeded my expectations for excellent customer service! She was also able to look into my account and save my family a lot on my monthly charges!!!
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February 2023 by terrah lee perkins (reyvin)
i only chose 4 instead of 5 because the person who helped me seemed confused and repeatedly needed help from a manager. i'd like to go to the places of business i pay for and feel assured that my money is being well spent. i appreciate clarity and people who understand what they're doing and how to do it. i'm spending $215 a month on phones alone, and now an added $80 for the wi fi… i don’t want to go back to this location and wonder if i’m making the best decisions, i want to be sure i am.
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January 2023 by Mrs. Bryant, BBA & MPA
I was told to drop off my equipment at an AT&T store. That was false information! BUT when I walked in the store the employees showed me mad love! I was spoken to right away and an employee explained that I have to drop my equipment off at a UPS store. I Highly recommend this location!
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November 2022 by Ron Carlos
Justin was exceptional in helping me bring my 5 business lines over to ATT, I highly recommended him as a service advisor!!
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October 2022 by Sean Bain
I got really GREAT costumer service from Justin. Helped me with a new phone for me and my mother along with accessories, he even got me savings on my account. I will be coming back in the future. Awesome ppl ?
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October 2022 by Driajestix
A wonderful young lady by the name of Nadia was my sales associates on the day in which i came into this franchise. She was very attentive, patient, and polite. Even as the store began to get busier she remained calm and handled herself professionally. I am appreciative of her and her great customer service. Next visit, I’ll be sure to ask for her.
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September 2022 by Suga Minot
Yesterday I was on the phone with AT&T technical support for 6 hrs trying to get the Wi-Fi to work on my both my lines. The technician was unable to assist me. The technician played around with the IEMI numbers and made so many changes to my account that it shut down both of my phone lines and I was without phone service for 16 hrs until the next day. The technician had disconnected both of my lines from At&t towers. I came into The at&t store in Covington and I was furious. I was successfully assisted by representative Jesse who was able to restore my service even after technical support told him that there was nothing they could do; that I would have to switch to another phone carrier company or wait for my ticket to be answered. I am a RN and have patients at home on ventilators and oxygen machines who have not heard from me since yesterday and I’m suppose to be logged on. I just wanted to recommend Jesse for a supervisor position in technical support bc he solved my phone issue even when technical support supervisor at At&t could not do it!!!
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September 2022 by Lauren Norris
I went into the store last Friday, and I was having a really tough day. Not only was Leylah extremely helpful, but she was understanding of my needs and she can help me way within my budget! I would highly recommend the store and their kind and professional staff! If you have any questions or concerns, these are the people you need to see!
