-
February 2024 by Kenyatta Dionne Colbert
This is one of the only places I trust with my car. Blake, Kelly, and Mr. Keith are always amazing. The customer service is impressive to say the least. They are always honest, and fair with pricing. You get what you pay for… so you could probably find someone to do it for “less” but the quality probably wouldn’t be there. I’ve never had a bad experience, and every time I go in… I know they are going to take care of me and my family. I would definitely recommend them to anyone needing car service or advice on any issues you may be having with your vehicle .
-
February 2024 by Successful N Faithful
SO I CALLED AVIS RENTAL AND ASKED THEM WHERE DO I GO TO DO A OIL CHANGE FOR THEIR VEHICLE AND WAS TOLD TO GO YO " GOODYEAR, MAVIS AND PEPBOYS "....I WAS JUST REJECTED FROM THIS GOODYEAR AND WAS TOLD THAT THEY DO NOT SERVICE AVIS RENTAL CARS.... SO WHO'S THE LIER " AVIS CUSTOMER SERVICE OR THIS GOODYEAR ?"
-
September 2023 by Susan
Costumer service was good, just wish they cared more about the outside appearance of the business. Goodyear lights no longer come on at all, a part of the wood came apart a while ago and hasn’t been fixed and lastly lots of trash outside. Not a good look at all.
-
September 2023 by Cody Arrington
We have serviced our vehicles here since we moved to Covington and have only had good experiences from this Goodyear. When we call, the staff is always knowledgeable and courteous.When we drop off, they give us a timeframe of when the vehicle might be ready, and most of the time we get the call way earlier than expected that the work is completed.Any unexpected issues or costs are immediately relayed to us so that we can make the final determination.
-
September 2023 by Betty Burgess
I have never seen a business be so great. My grandparents were thinking about buying a used car. Kelly looked it over for them and gave them a diagnosis of the car and saved them from buying a complete lemon. She was so nice to my grandparents. They have a customer for life with me now.
-
September 2023 by Laurena Bates
I’ve been coming here for a very long time (Years) to get my cars serviced. Today, 9/2/23 at 10:00, had an appt. for two cars, oil changes just like 3 months ago didn’t happen for us today. One car got there about 9:20 and second car at 10:00. I was told by Mike that’s not gonna happen today. Did I mentioned, it happen 3 months ago, both cars. This appt. was made 3 days prior and I was told, we will take the second car when the first car comes out. “Not today” per Mike. I asked why? Per Mike explaining while laughing “We can’t put two cars in one bay at the same time” Anyone with a small fraction of a brain would know that. So, I really feel that Mike just didn’t give a damn if I got my oil changed or not and it was very comical and ok for Mike to say this to me in front of other customers who were waiting. I calmly asked Mike not to say that to a PAYING customer who has been there for years. Mike told me thatI can wait 2 to 4 hrs or leave the car. I said no and walked away. I will not ever return and corporate office will hear from me. I take customer service very seriously. World class customer service was not provided today at Goodyear on Brown Bridge Rd., Covington, GA…
-
August 2023 by Barbara (Boot)
Wonderful customer service and they work fast. I love it here
-
July 2023 by crystal johnson
Blake ,Kelley & Micheal are great .I’ve been coming here you years and they are a great hard working crew tht gets the job done :)
-
July 2023 by Blake Thomas
Scheduled and appointment at 12pm on Monday. Was told I had to wait until Friday at 9am to drop my car as it was the only day they weren’t short staffed. Went in on Friday and waited from 9AM to 2PM with no call backs. Went back to the place and was told my vehicle was going to have to stay overnight for them to be able to work on it as they were short staffed again. If you expect customer service don't visit this location.
-
July 2023 by Daniel Kelly
If you do not have an appointment with this location be prepared to wait. I was told if I got my car in early it should only be a few hours. I got there just after 8am and didn't leave until 1:40. If I do ever go back for service I'll be making an appointment for sure because sitting around for 5+ hours is ridiculous.
-
May 2023 by Mrs. Bryant, BBA & MPA
It seems like Goodyear got the job done!!! Thank you guys!! It means the world to me. It drives better! (For the price I paid it should drive brand new) *** What I DISLIKE is: if COUPONS are available on the website, I the CUSTOMER should be able to use it.
-
May 2023 by Melly Mel
I bought my 4 tires here about a 3 weeks ago. I believe his name was Michael or Mike... I was on a tight budget and was trying to buy a tire as I could afford one... his kindness and understanding in explaining how it is better to save and buy at least by 2 was better then 1 at a time. At first I thought he was pulling my leg and didn't believe but I trusted to at least try. I saved for all 4 tires and was so excited to call bk to buy. Surprisingly, he remembered ? me... but the saving was outstanding. Plus he convinced me to get the warranty...ok I didn't believe again? and thought it was another sales pitch. Shame on me! 2 weeks in a half later, my tire blew out in the worse way because something came off of another truck on i20... I called, they had me a new tire the next day. The customer service was outstanding and Kelly, I maybe getting all the names wrong...but there is a young lady and distinguish older gentleman in the front, that were so understanding and got me in and out. They made sure my truck was running to perfection. I am a loyal customer and will be back...I hope for not a blowout??♀️ but I know they will do a great job. Thank you again!Mel
-
May 2023 by Ko Kitsuna
They always take such amazing care of us and our cars. Very understanding and kind. Been coming to thos location for over a decade and don't plan on stopping anytime soon
-
May 2023 by Glenn Carter
Fast Friendly ServiceI'm on the road and was taking care of with the utmost importance that was a blessing from God and the guys at GoodyearThanks for Helping Me
-
May 2023 by Sheldon Moss
Great service. Nice people and good prices, enough said.
