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April 2024 by Honcho Onto
DO NOT GO TO THIS STORE! The customer service was absolutely awful and I purchased a pair of basketball shoes literally a week prior and I tried them on to play ONE TIME, and they were destroying my feet so I go back up to this store and they told me I wore them 1 time and now I can’t return them I said how am I supposed to know if I like them if I can’t wear them and I continued to ask how was I supposed to test BASKETBALL SHOES WITHOUT PLAYING BASKETBALL IN THEM. All in all horrific service and would strongly recommend not going here and there luck to get one start because if it was up to me I would put zero thank you.
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March 2024 by donna lee
Let’s just say retail in store shopping is not what it used to be. We went in to buy new sneakers for my 15 year old son, in which I might add cost $197 dollars. I had to go and find help after waiting 10 minutes. Waiting in a store 10 minutes without being acknowledged is unacceptable, this is why stores are closing up and people are shopping online. This store needed extra staff and they need to be trained on customer service and how to make the shopper want to come back. When we did get help there was no greeting, no smiling or interaction accept the young man getting the shoe size we asked for. The experience wasn’t horrible, but it wasn’t great. This kind of customer service seems to be the norm these days, but I’ll think twice before I shop here again and spend almost two hundred dollars.
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March 2024 by Tameka Bolden
Thanks for the coupons
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March 2024 by Chris Hunter
Very professional
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March 2024 by MICHELLE REAM
First, I ordered these shoes the men’s Nike air 270s it took two weeks for me to get them because the first week they sent new balance instead of Nike and when they redid them they never came in but they happen to have a pair of tens that would fit fit I have had a lot of surgeries on my feet, and I made the mistake of walking out of the store with the shoes on because these shoes are simply just too hard to get on and off Because I made the mistake of walking out of the store with them on I was unable to return them yesterday so now I’m stuck with a pair of shoes. It cost me $170 and I am a senior citizen. I have never spent this much on a pair of shoes that I’ve never bought Nikes before and I will never do it again there is no way I can wear these shoes without being in pain. I was not told that I cannot walk out of the store with the shoes on and not return them. All I did was walk out of the store Came home the next day I tried to walk in my house with them and I realize there is no way that I can do this so needless to say I am very upset. I will never buy another pair of Nike and there was so much confusion with the Hibbett store as if shoes were transit or not, and they said the wrong ones from another store and then they would tell me they were in transit which I don’t believe they were so needless to say if I could give you zero stars I would I would really like to return these shoes That I can wear them without being in pain and with this many surgeries I’ve had on my feet I don’t need any more pain I don’t think the employees they are no but the right hand and the left-hand is doing I’ve never seen so much disorganization
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January 2024 by K&K Dispatching Service
I never received my shoes they haven’t even shipped and I ordered them over a week ago. Horrible experience and I have never had problems with Hibbett sports up until now.
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January 2024 by Shanala Smith
Every time you make a online purchase for in store pickup they always say they can’t find the order the manager told me too come in and pay with cash after they already done took the money from my card for a online order and telling me they can’t find the orders in their system they building doesn’t seem to have a lot of customers in here but they refuse to fill the online orders saying they’re system is down and they can’t see the orders or their end so why take online orders if your employees refuse to fill the orders y’all holding people money and want give them what they paid for cash or card all of it spends the same poor customer service
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December 2023 by Mary Collica
Service was excellent employee a love SC and beyond and I'm a real critic. Than you
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September 2023 by zeton catlin
I thought I bought 5pair to realize I only had 4 pair
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August 2023 by Jonathan Post
They have good merchandise but are in an odd location because they are far more expensive than everywhere else in the shopping center. You share a plaza with Bealls, Rainbow and Goodwill and are charging high end mall prices. This is really where people go to find bargains not pay a mark up.
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August 2023 by Kelly Ray
I had a great experience with the employees and my order was delivered in 2 days.
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August 2023 by Lisa Walls
I am sorry we interrupted the screen time of the employees to have them check to see if they had a shoe size to fit my granddaughter.
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August 2023 by Charlotte Gibbs Johnson
you had to chase down a staff member to get a shoe to try on...They pretty much ignored us for about 20 minutes. The exception was the very tall female employee ( sorry did not get her name) she finally spoke after finishing with another couple. I still bought shoes since there is not where else in Covington to go and I didnt want to drive back to Conyers. Next time I will. So sad that its only athletics shoe store in Covington
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August 2023 by JJIMMIE PRODUCTIONS
Great finds for back to school.
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June 2023 by Marcus Bell
I enjoyed shopping here. The more you spend, the more rewards you earn. I mostly find what I'm looking for and the variety is amongst the best with competing stores.
