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February 2024 by Brandy E.
I have been in this Napa store four or five times in the past week and they are great! I've needed hydraulic hoses made, bought radiator hose for the forklift, headlights for two trucks and truck parts. If they didn't have it in stock they had it by the end of the day for me. Rebecca, JJ, and Courtney are very friendly and helpful! I highly recommend shopping here!
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October 2023 by Lewis Banks
I know better than to even try and get a hydraulic hose made there anymore because they are NOT going to have the fittings. Only went because everyone else was already closed and I haven't been there in months because they got so bad. Thought I'd give it a shot. Of course they didn't have the fittings. Brooks y'all have had a good run it may just be time to hang it up in Covington. I used to only go here now I avoid it at all cost. Maybe pay your people more and you'll get better results. $12 an hour probably won't get you far. Sorry.
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September 2023 by William Prieto
We discovered the correct battery for our car on the Napa website. Drove to this location with tools to install it in my wife's 2010 Kia Soul+ 2.0ltrPreston handled the whole transaction process. Had the battery changed out by myself in a little less than 10 minutes Thanks Brooks Auto.
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August 2023 by Jeremy Smith
I have to deal with parts stores every day due to my business and have been working on cars my whole life never have I gone to a parts house this pitiful
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July 2023 by Babyblu
It was welcoming at first? after receiving my part for my car it was time to pay. I went to pay with my card & handed my card to the cashier since their card machine was behind the counter. The cashier then returns my card on the counter instead of in my hand like I handed to him. They would have received a 4 star, but that was poor customer service & he did not say thank you ? hopefully they improve on their service.
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July 2023 by JA RENDR
Ordered an oil cooler for my charger. Not only were they cheaper but Mrs Kim and Cricket were extremely knowledgeable and helpful...Definitely made a customer out of me.
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July 2023 by brittany graham
Worlds worst costumer services. Lady was super rude & unhelpful
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July 2023 by Alan Whitten
Awesome staff and very helpful
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May 2023 by Dennis Hall
Did not go there
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February 2023 by Scarfeze _yt
Turns out that Napa in Covington is privately owned and they will not honor Napolis policies I went in with with a battery that obviously said Napa and they said they couldn’t help me Napa has warranties on their batteries
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November 2022 by Micah T
All I can say is Cricket is the reason I still shop here. Ask for her! You can’t miss her because she is so little, sweet and cute!
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July 2022 by Bobby Mathis
If you say your open at 7 be open at 7 change it on your page this is ridiculous
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May 2022 by Joe Wilson
Out of all of the auto parts store Napa is the only one that can’t get a part? Seriously? How come All the other auto parts stores can order this part but they can’t? it’s a simple seal! I was just trying to get it sooner than the others but when she said we can’t order it that don’t make no sense. maybe they need better distributors…… Napa is gone down hill in my opinion.
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April 2022 by Dee
Ordered a part last Monday. It was supposed to be there by Thursday. Went in on Friday to pick it up. The lady behind the counter ignored me standing there waiting initially. Once I moved up to the counter she tells me the part was not ordered. I said yes it was you charged my card and I have the receipt. She then informs me it wasn't order by them. I asked why no one called me? She ignored me. She then said she couldn't get the part and I requested a refund. She got a young man from the back to help her. He said he could order the part now. I said if I hadn't come in would it just sit there without anyone calling me. The lady then yells, yes! Total lack of customer service. Who cares my truck was sitting for a week. I will not give them any of my money there are other options.
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December 2021 by Michael Freeman
Fast reliable service.
