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June 2024 by brent link
Excellent staff and very friendly. Took my puppy there to get stuff he needed and had his first nail trim. They were wonderful and understanding
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May 2024 by J BigR
Great alternative to the big box stores. If you can get in and out in a hurry. Friendly employees.
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April 2024 by Diamond DeWindt
Such a great grooming staff the two ladies & one male worker that were present. I love the ease of booking and they have been great about getting us in really soon. The staff did great with my Tibetan Mastiff puppy who was very scared. I was worried she wouldn’t be able to last getting groomed but they did such an amazing job on her for her first grooming visit ever. The pricing was amazing for the quality of service and the services provided. My girl left a lot for them to clean up but the staff was already talking about having her back again soon. I was shocked they wanted her back she had hair all over the place.
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April 2024 by Darnisha Thompson
I got my dog groomed, and he stated smelling bad the next day. Money totally wasted, and they charge a lot more than Petsmart. I did receive great customer service, but my dog will be going back to Petsmart for the next grooming service.
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April 2024 by Ryan Smiley
Prices could be better
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April 2024 by Samm Morton
i took my sweet boy ollie to get groomed for the first time, he is a sheepadoodle & they did absolutely AMAZING!
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April 2024 by Brenda Hughes
I found everything I needed when I acquired my first long-haired dog in many many years. I also got a lot of grooming information from the groomer.
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February 2024 by Alexis hupp
If I could put zero stars I would. Not only was it a 3.5 hour wait time to keep my dog for a basic bath and nail cut they managed to slice her leg on the side of the bathing tub and call me making it seem like it was alittle cut… they did not offer me a discount or even offer my pup a treat after this happened. So I paid full price and for a treat to comfort my pup. Not to mention the lady who did this did not even come to me and apologize for this incident….. never coming back.
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February 2024 by Alexis H.
If I could put zero stars I would. Not only was it a 3.5 hour wait time to keep my dog for a basic bath and nail cut they managed to slice her leg on the side of the bathing tub and call me making it seem like it was alittle cut... they did not offer me a discount or even offer my pup a treat after this happened. So I paid full price and for a treat to comfort my pup. Not to mention the lady who did this did not even come to me and apologize for this incident..... never coming back.
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January 2024 by Shirley K
Sent our dog here for grooming. I could clearly hear the chaos in the background, but I was desperate for her to get a bath and nail filled down.We were called to pick her up, and the first thing I noticed was that she didn't come back with the usual clean and groomed appearance after her sessions from prior places.Her nails were clipped and filled down, though.That night, the unclean smell was back like she never got cleaned.Called the store and spoke with an assistant manager, and he said the manager would be in touch the next day. I gave our dog a bath the next night, and she finally looked and smelled like she got a bath. Also, another way to know if she hasn't gotten bathe in a while is how much she sheds when being bathe. She shed so much during her bath session at home, which confirmed my suspicion.5 days later, still no call back, I called again and got the manager. She proceeded by telling me that her team said our dog has a yeast infection, hence why she looks uncleaned and smelly a few hours after a bath. No explanation from my end was enough to get her to understand that services paid for were either not rendered or poorly administered.Please do not send your pets here for grooming if you want accountability people doing what they agree to. It seems the staff are overworked and overwhelmed, and sadly, this will affect the service provided to your beloved Pet.
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January 2024 by Calhouns Corner
Another successful Doggy Trim
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December 2023 by Brenda Copeland
Customer service was great
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December 2023 by Tiffani D.
The customer service in the grooming area is Horrible! If I could give it 0 stars I would. We came in on a Friday to see if they had availability. There was an older lady there that told us to come back at 10:00am on Christmas Eve. We arrived on time. Went to check in a lady named Haley stood there with a confused look. We told here we made an appointment on Friday. She said I wasn't planning on doing more than one dog today. . She was VERY RUDE. She asked us for her rabies paperwork we told her it was on her tag. She said she can't accept that. But at that point she made it clear she didn't wanna do it. So we just left. Mind you we had the paperwork in our car. Worst experience and a waste of time on Christmas Eve. The customer service from Haley was terrible and we will not be returning because of it.
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November 2023 by Reca W.
Friendly people. Low stock. Dog treats were higher than most stores. I was referred by Instinct Dog food to the store as they were one of the few suppliers with the brand. However, Petsense did not have a lot of the brand to offer. However, Instinct stated the store carried all their products which I found out from the clerk they do not.
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November 2023 by Claudyne Gonzalez
First time I brought my dog for grooming and honestly the last.Let me start saying that I made the appointment online and called the store because I did not receive the confirmation they said they were fully booked for the day. An hour after I received a call saying that they had an opening. (Very disorganized) my puppy is almost 6 months I asked them to do a full haircut they lady started to say bunch stuff and asked me to sing a paper I did. Later on I got a phone call saying that the dog was moving (“jajajaj” of course I bet money all dogs do the same at the groomer) and it was not safe to do the haircut they will only do a “puppy trim which includes the face and anal gland expression. Guys when I picked my dog and saw him it was like they did not even touched him except for his face, that was the only thing they did because did not even brushed his hair and CHARGED ME $56 when the regular haircut is 65.$56 for only the face of a 8 pounds puppy.When I complained the entire staff including the ones on the front were in front of us criticizing us and basically laughing on our faces, but since I am not like them politely pay my ridiculously $56 and I hope they last too much because I wont ever come back.
