November 2021 by kiairaharbin
Whew, if I could give this company 0 stars I could. This company has made my move so stressful. Firstly, the regional scheduling staff are very incompetent employees. They scheduled me for a location that DID NOT have my equipment and ended up separating my truck auto-transport in tow different locations 25-30 minutes away from one another. Secondly, they assigned me a storage location that did not have the size I needed, instead I received two very small spaces for my furniture. Thirdly, I was charged a $53 for a "wrong-drop off" fee, but I got confirmation that was drop off location via text message. Also, the rep failed to mentioned that there would be a fee to change my location, so they refused to refund me my money. This company is horrible, has incompetent and undertrained employees, and will definitely make your move stressful. I recommend Penske or Hertz for you move, or a different moving company in general, please stay far away from U-Haul and their antics! This review is for the Stockbridge location, and for the U-haul company in general not this location.
