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March 2024 by Shan JABeauty
That old hag Brian with his one earring is so rude!!!! Came to do a change of address and he is not helpful at all that’s not the job for him.He process the COA and then said you should receive an email.I said is it processed what should be in the email”He said I have no idea I never received one” Like what? Just old and grumpy you need a job in the back where nobody can see your face.Your not worth the presence of customers who just want to be helped.
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March 2024 by monica cummings
Moved here from CA, got informal email alerts. Went today to find out where our mail was. Brian says you wouldn't be receiving mail now, it takes up to 14 days. SIR, we've been receiving here. Lose your attitude, you apparently don't know everything... NO HELP AT ALL
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February 2024 by Telissa Benton
ALL I WANT IS MY MAIL !!! IT'S BEEN PUT IN OTHERS MAILBOX. MY NEIGHBORS MAILBOX,OR ACROSS TOWN WERE I DON'T KNOW MY DADS BANK STATEMENT WAS PUT INTO SOMEONE ELSE AND THEY SENT IT BACK TOO THE BANK WHERE THEY FROZE HIS ACCOUNT TO MAKE SURE THEIR WERE NO FRAUDULENT CHARGES THEY SIT IN FRONT OF MY HOUSE AS IF THEY ARE PUTTING MAIL IN AND MY SON GOES TO GET IT THEIR IS NO MAIL !!! EVERY DAY THE SAME THING SOMETIMES IT MIGHT BE SOME BUT NOT ALWAYS IT'S A SHAME
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February 2024 by Jon & Jennifer Bryant
Worst ever.... I have called an complained multiple times and have yet to hear back from the postmaster as I was advised. The problem starts with lazy supervisors who are only working to get a paycheck. Could care less about others getting mail/packages. I bet if it was his/her money spent on the items being delivered it would be a different story. Just poor service out of this postal office. Do better USPS! Put someone else in charge that actually cares. Now I am having to go to the post office to pick up something that should have been delivered and could have fit in my mailbox. So now I am having to do the job of someone who didn't do their job to begin with. Not even sure WHY I am leaving this post they don't care anyway and the ratings show. 1.9 Google star rating is awful just like the service you receive from them.
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January 2024 by Corey Watson
Always friendly, knowledgeable service.
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December 2023 by haley krech
When my regular guy is out for a few days, we know!One of my packages was labeled as “attempted delivery, held at office.” I was home and delivery was not attempted. Yesterday, the carrier honked her horn several times at 7 last night. My son looked out the window and saw her place another package on top of my mailbox. This could have easily been stolen. The laziness is ridiculous. Please do better with packages that people pay to have delivered.
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October 2023 by Garrett Knox
1 star isn’t low enough. Lost my package and they couldn’t care less to get it found. They just tell you to keep waiting and want to get off the phone as fast as possible. This happens way too often, how is a post office this inept at delivering mail?? Y’all have one job
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September 2023 by Danh Luc
I love all the staffs in this post office. I own a small business, so i ship a lot packages everyday, they never complain anything with my huge loads packages and extremely friendly and make joke with you when you know them long enough. I saw some reviews said that their packages in hold in Post Office but when they come and the packages are not there. the Post Office in Covington have 2 branches, the main one is near Covington Square and the other one in Oxford (5,10 mins away); make sure check the one in Oxford branch if you can't find it in Covington.
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September 2023 by Stacy Shafer
If I could put a zero I would. I was on vacation and sent a postcard to my parents. When I asked if they got it they didn't. We thought it got lost in the mail. Came 2 months later and all the writing on it was all smudged and looked like it got wet.
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August 2023 by ThatGirlAnge
They lost my package. My package was suppose to arrive 5 days ago, says the package is at the post office in my local city but has not been moved since. I went down and no one would help me locate it. It clearly stated it was in the facility, the lady at the front counter was so rude and I showed her my tracking info to let her know and she wouldn’t even go check and then told me my shipping wouldn’t be refunded. Someone there needs to find my package
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August 2023 by Maya Browne
Had a return package to Att. It was never received by the vendor. Heading up there in the morning. I wish I would have read these reviews beforehand
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August 2023 by Darius Lomax
I dropped an overnight package off on Thursday morning and it didn’t even get scanned in until Friday evening. This is ridiculous.
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June 2023 by V. Cabrera
I have come to this post office quite a few times and each time have received excellent service. I am thankful for postal workers who care about the service they provide to the customers. I can ask them the silliest of questions regarding how to mail something and they respond with kindness, respect, and have gone above and beyond to help me. This place is also clean and well-maintained.
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June 2023 by Natalie Dyer
Absolutely insane how rude the employees are at this location. I walked in this afternoon with no customer in site and no one at the counter. No big deal, I just waited at the counter for someone to come help me. A man eventually showed up and I happily said “Hello, how are you doing today?” And he responded “FINE” and looked at me for a minute and then said “the wait sign is behind you” in the rudest tone. I couldn’t believe it, not a single person in this place and I politely addressed him. I let him scan the two packages I had and said “no wonder you all have such terrible reviews” and left. Will never return.
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May 2023 by Chi Girl
Supposed to be open and doors still locked so unprofessional but that’s what I expected
