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November 2023 by Brian Perez
I was referred to this location by the Mall of Georgia location to pick up a vanity. I was helped by Brandon and Alex. The Mall of Georgia location had not transferred my order so Brandon went above and beyond to make sure I was still able to pick up the Vanity even though the store was closing.
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November 2023 by Reesibits (Reesibits)
Beautiful store with nice displays. I was suprised with selection of sinks, cabinets, lighting...a little bit of everything
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November 2023 by Carol Smith
I had some questions, and needed help loading cases. Ms Dee was professional and very nice—then added Pamela when she was called away—both were efficient and knowledgeable. Couldn’t have been a better shopping experience!
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November 2023 by Jasmine Robertson
Terrible customer service! We had bought 2 boxes of tile to put on our floor near our fireplace. Got it home, opened boxes carefully, placed on the floor we did not like it at all. Took it to return it one day later and they will not return anything that is opened. That is not normal and the lady feels very in control with this policy. It's a joke!
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October 2023 by Don M.
I went back to the store get a return on some unopened product that I did not use and found the whole process of getting a refund almost as aggravating and uninspiring as my initial opinion of trying to buy products in the store. I will never ever ever ever go back to the store and I would suggest if you, like good customer service, don't go there in the first place. Period. There are several other places to buy products they sell. I suggest you go other places.
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October 2023 by Fhidman Faltz
I don't recommend this store to anyone. They didn't answer the phone, I bought some materials for pickup, They didn't send any confirmation we tried to reach them out, impossible. That is not the first time. Very disappointing.
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October 2023 by Andy Jenkins
They (Sarah pro manager) set a pick up for Sunday at 9am . I received confirmation emails and text. I show up at the store, trailer in tow at 9 o’clock only to be told that they do not open until 10 and the wood floor manager places the blame squally on me. This company does not care about you or your time.
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October 2023 by yash ajmera
This store has a bunch of option and the staff is super helpful.Liviu was the employee helping me and there was a small problem due to some miscommunication where i paid for a certain amount of flooring but they only had 60% of it in stock.Liviu handled the problem very professionally and stayed in touch with me until it was reoslved!!
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October 2023 by Ashu Meherali Punjani
Excellent Customer Service. The Manager Dee manages the store and her employees with efficiency and positive attitude - all her employees were authentically empowered to support the customers - Liviu, Ash and Garrett were all hard working employees⭐️⭐️⭐️⭐️⭐️
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October 2023 by Melinda Hague
I am about to remodel three bathrooms and a laundry room in my home. I had the pleasure of working with an excellent designer, Christie Marsden. She spent over 2 hours working with me and helped me create perfection! She certainly has an excellent eye for design and I very highly recommend her.
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September 2023 by Bharathi Saravanan
The store manager Dee was really helpful and very patience to help us with the tiles and the grout. Awesome team !!!
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September 2023 by Kyle Troutman
What an awesome experience wife and I had at floor and decor, not only are their prices unbeatable, we had the best customer service. We had Jeff Anderson help us with everything. He was knowledgeable about the flooring we purchased. He had all the answers to our questions and was extremely patient with us deciding which floor to get. Jeff you are awesome and we will def be back.
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September 2023 by Shelby Sanford
5 stars go to Jeff from the floor and Jake in the warehouse. 3 stars for the floor experience.The not so good: assistance in the floor was non existent and the checkout experience was lackluster. Expectation for loading of my 2 items was set low with a long wait time because “most everyone here is counting inventory”. I guess that’s more important than customer service?However Jeff stopped what he was doing and quickly assisted Jake in warehouse to grab my items and efficiently loaded them for me in a very prompt manner while being courteous and engaging so thanks to those two for making it an overall good experience!
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September 2023 by David MacIntosh
Great store with awesome personnel. We had a huge amount of flooring delivered, and we had started the installation after the tear out of the old floor. The product was defective. It fit poorly in the tongue and groove joints, so we had to abort and obtain a different new flooring to keep the project going. To make a long story short, they came and repalleted and wrapped the flooring and sent a truck to pick it up and provided an immediate refund for unused product and the refund for used product via the a claim process. Everyone was excellent, especially Nick Parish, a product resolution advocate and Sarah Carpenter, one of the store managers.
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August 2023 by Tammi Duckworth
TJ and Mason provided perfect customer service loading my car with very fragile heavy materials. They were professional while good humored and efficient.
