Graves Fireplaces Inc., a reputable fireplace company located in Cumming, Georgia, has consistently delivered exceptional service and top-quality products to its customers. According to reviews, the company's knowledgeable staff, such as Chris and Jessica, take the time to listen to customers' needs and guide them towards the right solution without any pressure. Customers have praised the smooth and professional experience they had with Graves Fireplaces, from the sales process to the installation and follow-up. The installation team, including Austin, has been commended for their excellent workmanship, attention to detail, and for leaving the customer's home as if no one was there. In one instance, a customer had a small issue with a damaged part during delivery, but Graves Fireplaces promptly returned to replace it, handling the situation effortlessly and without any hassle. The company's commitment to quality and customer satisfaction is further highlighted by their dedication to addressing any issues that may arise, even going above and beyond to ensure everything is functioning perfectly before considering the job complete. Customers have found the company's products, such as gas log fireplaces and wood-burning stoves, to be of excellent quality, with the transformation of their homes being dramatic. The fireplace installations, including the connection of gas lines, electrical, blowers, and remote controls, have been praised for their exceptional workmanship. Overall, Graves Fireplaces Inc. has consistently received glowing reviews for their professionalism, expertise, and genuine care for their customers, making them a highly recommended choice for anyone in need of fireplace or stove installation services.
Wasn't pressured into buying something we didn't want or need. Knowledgeable staff. Jessica was very helpful. Had what we wanted in stock. Would go back again.
February 2025
Install crew showed up at 9.30 and finished about 1.30. This Wood stove is for a tiny house. It's adorable. I'm almost disappointed that the temperature outside is not colder so I can try it out. I highly recommend.
October 2024
I've done business with Graves Fireplaces for over 15 years. They always perform expert installations of quality products and back their work with excellent service and fair warranties. I could ask for nothing better.
