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December 2023 by Addie Photography
I came in today to see if they can do custom cake for my daughter. They said I had to come later on the day. So I did... upon receiving my cookie.. the box said custom cake ready in 15 minutes. Why? I could have gotten our cake in 15 minutes.....
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October 2023 by John Foster, Realtor
They did my cookie cake for my birthday - they make the best cookie cake - no other one is even close. Great
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September 2023 by Lisa Giles
I made an online order of a cookie cake for my daughter’s birthday. I showed up and they didn’t have my order and couldn’t find it. Christy grabbed the details from my email and had my daughters cake ready in 15 minutes. I couldn’t have asked for a better response and I really appreciated their willingness and ability to make this happen for us. Great service!
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September 2023 by Brooke Nicholson
So, i’ve come in here a couple times because I can always go for a brownie, but both times the staff was super awkward and did not engage with the customers. It honestly felt like i was talking to robots, and I work with food too so I get being tired or having a bad day but… the staff is very… unwelcoming to the point where I feel bad, like an inconvenience for even being there. I will definitely not be going back especially after this experience. I do not know his name but the tall guy with curly hair and glasses, I don’t know why he would choose a cookie shop to work at if he’s going to act miserable after I say “hi how are you?”
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July 2023 by NRC T
Dropped in at 2:15 to pick up a 3:00 order. I had to come back it wasn't ready but the cookie cake looked great and it was delicious!
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April 2023 by taylor green
I was hoping to have a great cake for my daughter’s 18th birthday but it was messed up. Lydia was the cake decorator who did not write Happy Birthday correctly. She did not cross the middle line in H, she misspelled my daughters, and she did the wrong colors. I am very disappointed in her work.
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March 2023 by Codename Diva
The baking soda is not evenly blended in the dough. The first bite taste like radioactive sewage. This is the 3rd time I've experienced this in GA. Twice in Alpharetta the other in Cummings. These American cookies used to be so good but the quality has diminished over time. So sad.
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February 2023 by Julie Miller
I called to place an order and Lauren was so uplifting, kind, and incredibly helpful! She made placing an order SO easy and made sure of the batter type too which I’ve never had done before!
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February 2023 by Kenner R
Great Owners! Outstanding Customer Service! Would highly recommend ⭐️⭐️⭐️⭐️⭐️
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November 2022 by Cory Maddox
They make good cookies (icing icing icing ?)
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August 2022 by Lauren McDonald
Rude staff and quite lazy. Unwilling to go out of their way to help whatsoever. Will go to crumble from now on.
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June 2022 by Coach Damarus Moton
6/19- Love their cookies upset they didn't have a father's day special.
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May 2022 by Cecilia Davis
My husband and I walked in hoping to get cookies but instead we walked out disappointed and angry. As we entered we saw two people a man and woman walk from behind the counter look at us and walk out. And there were two people a male with short brown hair and a female with shoulder length blonde hair. They looked at us but did not speak and went back to making cookies. I looked at my husband and approached the counter but no one came to help. They didn't acknowledge us at all. I would never visit this establishment again due to poor customer service. When people walk in you speak, when they stand at your counter you ask how can I help you or what can I get for you. You don't ignore them.
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April 2022 by Jessica G.
A little annoyed, got here at 5:58pm on Sunday and it was already closed and locked and they were counting the money. It's 6:02pm and the employees are leaving now as I wrote this review. Oh well, will try again another day!
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April 2022 by Shelly Hipps
I ordered our cookie cake 2 weeks in advance. I was scheduled to pick it up at noon on Saturday. I showed up at 12:30 and they didn't even have my order printed. The girl promised to make it right away. I told her I'd be back around 5 to pick it up. Showed up at 5:30 and it still wasn't ready. I was upset. The guy said he'd have it done in 10 minutes. Do you know what a cookie cake looks like when a guy decorates it in 5 minutes? Trash. Yes, it looks like a guy decorated it in 5 minutes. Our party was at 12 the next day, so I couldn't leave and come back because I was absolutely sure it would still not be done. This is a very poorly run business with no care about customer service at all. I'm very disappointed.
