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February 2024 by Jane Estes
Very patient, thorough and seemed to know what they were doing. Will definitely use again!
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February 2024 by Freddy K
Emissions is super fast
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January 2024 by Sean Borner
These guys are great! Price and convenience are unmatched! Booked same day!
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January 2024 by Mike Campbell
Nice and efficient location to get an emissions test. The staff was very courteous and quick!
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January 2024 by Olivia Weideman
They were really nice!
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January 2024 by Shane Draper
Good service and pricing, friendly staff. They were behind schedule and gave us a discount too.
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November 2023 by Teresa Dunn
I’m from North Carolina and had to jump start my car, was told at parts store needed a starter, took to Herbert Automotive; they reanalyzed and determined it was simply the battery, saved me much money and time; appreciated their honesty and efforts!!!
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November 2023 by Miranda S.
I don't normally post bad reviews but I wanted everyone to be aware and proceed with caution. My sister took her car to Herbert automotive today and had quite the experience. We have trusted Herbert for near 20 years to take care of us, and our vehicles and for the most part they've done great. Today however that was far from the case. My sister needed 4 spark plugs and 4 engine coils. This came to a total of near $900, as we operate a similar line of business she brought this invoice back where we did some research and found that she was grossly overcharged. They charged her $99 per engine coil and $57 per spark plug, we found the normal price for these parts is less then half, as spark plugs are listed at $13.84 and coils are $43.01 at many other parts retailers. We understand markups and labor costs but a 125% markup is gross and ridiculous. We genuinely feel that their pricing practices are disgusting and exploitative. If you take your vehicle to any Herbert automotive please proceed with caution and make sure you are doing your due diligence to ensure they are not taking advantage of you the way they have us.
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November 2023 by Lindsey M.
Kinsley is extremely rude. I came in to see if they needed anything because they where taking a while. Kinsley said, "Ma'am, if you have a problem, next time don't bring your car here."
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November 2023 by Uddhav
Every time I visit this store they go above and beyond. They are very honest and genuine on fixing issues. When I was there for emission tests today, I told them about turn light not working since my last visit and they rectified the issue immediately by replacing bulb free of cost. Though it was there time to close the store post 6 pm, they worked to address the problem. Very happy with them, they have awesome team!
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November 2023 by Mike Sardone
If I could give zero stars I would. I was given incorrect battery. I had issue resolved through another mechanic. I asked for refund just on incorrect battery. I was threatened by the employee behind the desk that they were calling law enforcement after asking nicely twice. Please save yourself the headache of dealing with this business. I could not recommend any less. Rude, wrong on the repair, then verbally abusive about fixing their mistake.And this was just a battery!Sad for the business, I’d been going here for almost 10 years. I’ll never go back. They used to care. The current staff definitely does not care about doing anything correctly it is obvious.Service: Battery
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November 2023 by Patti
I've been going to Herbert's for years, I trust them and am very satisfied. Miss getting my pizza coupon though, that was going to be dinner tonight.Services: Air & cabin filter replacement
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October 2023 by Block R.
Just drive up and asked can I get an oil change. Nobody was working and the lady at the front desk was rude. I asked can I get an oil change she say no and that basically was it. She didn't mention when they could get me in. It's obvious she don't like black people nor does she like working. Horrible, I do not recommend this place at all.
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October 2023 by Mike S.
Have never had such a poor customer service experience. Brought my car in for repairs they said it was battery. It died after a week, brought to another mechanic and figured out they installed incorrect battery. I brought the battery back for a refund since it was their issue. Agreed to pay labor, just not for wrong part. Asked desk clerk nicely a couple times, and he decided to blow up threatening to call the police. I have used this business for over 10 years, used to be well run. They cared. Could not be farther from what they have as far as staff currently. DON'T GO HERE YOU WILL REGRET IT!
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October 2023 by Keenan S.
If I could give zero stars, I would. they put the wrong battery in my car. Had to take it to the dealership to get the correct battery. I asked if they would return the battery over the phone, and they very rudely agreed since it was the wrong battery. When my husband came in to return the battery, they threatened to call the cops. I've been going to Herbert for 10 years. Never again.
