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November 2023 by Margaret Anne Turner
Lisa was great! I had a nail in my tire and she was able to get me in the same day and patch it in a very quick manner. She definitely took care of me!
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November 2023 by M. A
I love these guys. So pleasant when you walk in. Always smiling. I feel I’m part of the family. Justin and Lisa are comedians. Thank you both for answering all of questions and concerns!!
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November 2023 by Beverly Johnson
Every time I go to this mavis i am greeted with a smile and a pleasant welcome. The store manager Lisa is very helpful and knowledgeable. It’s always a pleasure when Ms. Lisa is there, I know then, that my car will be worked on correctly.
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November 2023 by Markuedia Ferrell
I discovered I had a flat tire after a long day of work. It was near closing time but Cesar and his team did an excellent job getting the repair done expeditiously. I made it home safely, thanks to them! I'll be returning for new tires soon.
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November 2023 by Abigail Clanton
The costumer service alone was phenomenal, then you add on their time efficiency, transparency, and overall skill and work ethic and it doesn’t get much better! I believe it was Justin and Caesar who ended up taking care of me & they made my experience easy.
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October 2023 by Citizen Alert P.
Called a few days ago and spoke with a gentleman to make an appointment for Thursday. I didn't realize until afterwards he didn't ask for my contact information. When I arrived at the agreed to time on Thursday I was turned away and informed that I needed an appointment. I was quite shocked as I had made an appointment and taken off from work to have this work done that was a potentially safety issue. I recommend their competition down the street. I had a very pleasant and professional experience with their competitor. If your time is valuable I wouldn't make an appointment that apparently disappeared into thin air.
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October 2023 by John Bove
The manager Lisa was unbelievable. She told me they would have my car finished in 60 mins and in order to make that happened she pitched in to get the tires changed. I appreciated her efforts because It allowed me to get to work on time. Thank you Lisa for going above and beyond.
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October 2023 by Jim G.
Last week, I went in to get four tires replaced on my car. Yesterday, I spoke to two different people at Mavis, and they both told me my price for these tires would be $349. They told me this price was "All In", plus tax.When I arrived this morning to drop off my car, the person at the desk told me he couldn't believe that I got that price, and then told me that I needed to add valve stems and a disposal fee. What part of "All In" are they not understanding?Once he put in his fees on top of the "All In"price, it ended up being $100 more, which was more than two other tire stores had quoted me. Talk about a bait and switch! I guess they thought, since I was already there, that I would go ahead and do it anyway. I would rather spend more money with somebody who is honest with me than save a few bucks with somebody who is a liar.Mavis lost my business for good. I went to Tires Plus, and they followed through on everything they told me. It's amazing how keeping your word makes all the difference.
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October 2023 by Butch S.
not at all satisfied. was quoted a price for tires and said to include everything, but when checking out was told I had to pay $80 for balancing not included. what part of everything did I misunderstanding. and on the way home my tire pressure warning was going off. when home checked the tire pressure. one with 30 psi, one with 35 psi, one with 38 psi, and the last one was 41 psi. wow. and they really dinged up my wheels. thanks Mavis for a job not well done. you should not go to this place.
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October 2023 by Justa D.
They should put a sign on the door that says if you don't want to spend $1000 bucks on new tires beat it. I told these guys I wanted to pay them to rotate my tires and patch one that had a leaking plug. They said that was against their policy to patch the bad one. I'm no tire expert; and if it is a safety thing I get it, but that's not what they said.I returned the next day with a good tire that was an exact match for what the car is currently running. I had them save me the best of the four the last time I got tires there. I told the guy behind the counter; that seemed to be having a bad day because they were short staffed due to someone calling in sick, that I wanted to pay them to rotate my tires and replace the one with the bad plug with the good one I brought with me today. He said doing that was against their policy. Seriously? Mounting and balancing a good spare is against your policy? At a tire shop?The tire I provided that he never even looked at was perfect -- made four years ago with good tread with no plugs and stored in a basement. I told him they had too much policy for me and split.Discount Tires a tenth of a mile away had it mounted and balanced in a couple of hours or less and they were very busy. There was easily a half dozen folks that were getting help or had been helped at Discount Tire. Mavis had one person in the waiting room besides me. I think that says a lot.Discount Tire also beat Mavis by $100 give or take on a quote for four new tires for the car when that time comes. On top of that I will also add that the tires offered by Discount Tires were better than what I asked for at Mavis when they quoted it.It only takes one bad experience to run your customers off Mavis and based on this one, I would not repeat business with you if they were giving away tires and puppies. Beat it!
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September 2023 by Faith S.
I LOVE Mavis tire! I am new to the area and was a little weary about trying something new for my car, but I am hooked on Mavis! I love the people there and their attitudes when I walk in the door. They are amazing with diagnosing a problem and even bringing you to your car to show you the problems! They are so kind and accommodating with scheduling (I am a teacher so I am always changing my appointment or arriving a little later than expected - they have never had an issue so far!) Overall -- I adore Mavis and the people there! This place makes me feel a lot better about where my money goes and I feel super safe getting my car services done here! Thanks Mavis in Cumming!
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September 2023 by Chelsey Fife
Lisa and Caesar were absolutely fantastic! Great service, explained every step of the way and were very professional. I wouldn’t go anywhere else, thank you for all of your help!!
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September 2023 by Philip Lieberum
I had s flat and they were able to get me in quickly and repost my tire super fast.The person at the counter was awesome, and really friendly!
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August 2023 by Bruce C.
Caesar the new manager was awesome. He took care of my tire quickly, professionally and worked me in.Thank you Caesar!
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August 2023 by O King
Lisa and the staff have taken great care of my VW Gli and VW Tiguan. They’ve help me on the fly and when I need my cars taken care of. I’m very picky on who touches my cars and mavis on marketplace blvd has been absolutely great. Lisa keep up the good work my Tiguan will be in for a set of brakes soon.
