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March 2024 by Michael Earhart
Best store
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December 2023 by Syed Arshad Iqbal
Pharmacy & 6 months earlier expired medicine at over the counter.I got my refill after 5 days. Went 3 times to get that but failed to get due to non availability.Other pharmacies make medicines ready in upto 20 minutes but here the old male manager asked me to make refill request at least 4 days before?????On 11 Dec 23, I purchased Omeprazole tablet from over the counter. B4 eating I checked the date & astonished that it was expired in June 23.I found many times expired products in marked down section. Some were expired 3 months b4 & marked down.The Store Manager wants such kind of people to work with him. He doesn't like the perfect & hard working people. He reduces the weekly working hours from 35 to 24 hours and needs same result of 35 hours.He humiliates the hard working people.
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September 2023 by Jeff H
Staff was nice enough. My problem is I had 2 different prescriptions sent to this pharmacy and after not hearing anything from them for over 5 hours I went there to check on the status (I live right by it). Both times I was told they were out of stock and I would have to call my doctor to have one of them sent to another Kroger pharmacy, because is was a non-transferable pain med. Just had knee surgery (meniscus) so I'm having to take Tylenol until Kroger can get their act together.
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May 2023 by Anna C.
this store would not accept a check from me to pay for gift cards purchased. i just bought over $100 in groceries using credit card. I was told that they could not take a check since I had not written one in a long time. They did not offer sny help on how I could cadh checks for groceries in the future. i called to ralj to the store manager and he did not call me back. I called again todsy and wss put on hold for about 10 minutes and he/she never answered. this is totally not acceptable and may never go back to that store again. bad customer service. By thw way, I went to the ATM and got cash and the one cashier thought I should go to the back of the long line. No way!
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February 2023 by Deanna M.
I recently found myself shopping again at Kroger. While I'm there I was wondering why I stopped going. The store is clean, the employees are so helpful and they have great deals. It also reminded me of what Walmart isn't any longer. High prices, rude employees and sky high food prices. Thanks Kroger
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October 2022 by Waqar Khan
Terrible pharmacy staff & customer service. Pharmacist was the worse of all. They did not had my prescription in stock and never told me. When I went to pick it up thats where they said they could transfer it to a different location. Could have called me and done that earlier. Never goong back there.
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October 2022 by samia waqar
i wish i could give them 0 starsone of the worst and unprofessional staff. specially indian young guy! was acting smart like i didn’t know anything! they didn’t had my medication ready in 4 hours when i went to pick up my medicine they said they dont have it here ! okay send me atleast message or phone call so i can get it from other location!
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October 2022 by Amy S.
I really want to like this kroger but they make it very hard. Many of the outdoor items are not priced and they tend to be out of several items throughout the store.The final straw is typically the checkout line. I feel like they get frustrated when customers do not use the cashiers and instead opt for self check. I will say that I will probably never use the cashier again, because every time I do they don't know how to bag. I'm not sure who does the training for the baggers but I feel like there isn't any. Today my eggs were packed with all of the heavy cans. I had to repack in the car to ensure that they did not get crushed. Also, I had one bag full of of non food items except for 1 random package of sliced cheese that was thrown in there.
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June 2022 by Chip Phillips
The people behind the counter are hands down the worst. We have had so many issues with our prescriptions there. Definitely not isolated incidents, at least 1 out of every 3 times we go there there is an issue. Things not filled out (even though they were given HOURS and/or DAYS to do it), not calling for more information even though the knew they had to, and catching an attitude when you ask why your prescription is still not filled. Not all the people there give attitudes but there are some who need a reality check and I have no problem coping an attitude back. My favorite situation that I especially love is when I see them chatting it up when no customers are around and when you go up and ask about your prescription the response is “it will be 30-45 minutes.” This mind you, this is hours after it was called in. DO NOT HAVE YOU STUFF SENT HERE. Save yourself the effort and have it filled other places. Other Krogers do. It have the issues this one does. This is the ghetto Kroger of Forsyth county. ***UPDATE*** Went to the pharmacy twice today to pick up the same prescription and it is still not ready. 6 hours later. Pharmacist was extremely rude and the Pharmacy Tech was oblivious. The Tech told me they would ask how much longer and instead of going to ask the pharmacist they went back to restocking shelves. This hands down is the laziest and worst customer service oriented pharmacy. Go to the Castleberry or Macedonia Kroger. What a joke.
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January 2022 by Mike Clayton
I hate having to leave these kind of reviews but service has gone to shitzu at this pharmacy. We were given notice that our prescriptions were ready for pick up on 01/06. We confirmed they were ready prior to going on 01/07 to get them. When I went to the pharmacy, the pharmacist said they were short of staff and they weren’t ready. I asked about the phone call notice and phone call confirmation. He didn’t have an answer for that but said they could be ready in 30 minutes. Went back to pick them up and they didn’t have but 1 prescription available. Simply stated, this place sucks.
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May 2021 by TheDuke08
Has really gone down hill the last year. Last 3 times we have gone to pick up it has taken hours over the ETA they gave. They are also very slow when checking you out. The lady running the window was not friendly at all and just dropped my card and meds into the bin without saying anything. I’ll go somewhere else with better service and friendlier staff.
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May 2021 by Tina Bolte
Super long wait times at the pharmacy! Only to find my meds weren’t ready, even though they gave me a pickup time on the appVery frustrating!
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February 2021 by Carmen Amoros
Love that I always find what I need and the staff is super courtesy, helpful and friendly.
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February 2021 by Kurt W
Low prices but always understaffed and the slowest checkout times of any pharmacy I've been to even with all you info and prescription already filled.Thos last visit, I waited in a line of 3 people in front of me, the 1st person finished 15 minutes after my arrival and I told myself it could have just been that customer.20 minutes later and no sign of the. Ext person being finished I had to leave so u would no be late for another event.Went back that night and the drive through only had one car so I decided to use it.Almost 20 minutes before I drove off.That is almost an hour of waiting today to pickup a prescription that was filled yesterday.I wish I could say this were the first time but this is just the time I decided to review it when I was asked.Best of luck to you.
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December 2020 by GP R.
This is fine store. Feels like a friendly home-town grocer, but has all the gourmet items you will need. Store manager is very nice and professional...and this carries down to his entire crew. All departments are clean, and they all came through for us , with plenty of inventory, during this covid-charade shortages. Good in-store Starbucks, and they have a great clearance section as well. Highly recommend. GP