-
March 2024 by Ravikumar Pappala
The staff made sure I understood all my options and that I got the most of my money. Dr. Alexander was so nice and took the time to make sure I understood. Great service, highly recommend!!
-
March 2024 by Christian Schuyler
Had to get my glasses fixed and the assistant manager there was so nice and thorough with it. Definitely my favorite location.
-
March 2024 by Vasantkumar Krishnamurthy
The customer service at this lenscrafters were kind and great. They help every small request with care
-
March 2024 by Marilyn Rodríguez
They are very friendly, professional and the place is clean! I would definitely recommend Lens Crafters to everyone
-
March 2024 by Dhiman Roy
Excellent collection of glasses!
-
February 2024 by Steffon Salter
Marci was great
-
February 2024 by Mukund Jangir
I recently visited LensCrafters Cummings and left utterly disappointed with the experience. Not only was I charged for an optional eye test that I explicitly declined, but I was also billed for a contact lens examination that I didn't request nor consent to.The blatant disregard for my preferences and the lack of transparency in their billing practices left a sour taste in my mouth. The staff seemed more focused on upselling unnecessary services than providing genuine care and attention to their customers.I expected a professional and ethical approach to eye care, but instead, I felt like I was being taken advantage of for profit. The overall service was subpar, and I left the store feeling frustrated and disheartened.Last year, I visited LensCrafters at the Marietta location and had the best experience, so I thought it was the same store. When I told the staff that I was not charged for all these services which you are charging now, they explained that all LensCrafters are run by different owners and have their own policies. This situation reflects poorly on Cummings LensCrafters, as it seems they are taking advantage of people.I strongly advise others to steer think multiple times before going at Cummings location.
-
February 2024 by Matrix of Carbon
The doctor was quick, concise and friendly. The staff were equally amazing, kind, and helpful. I will definitely return as needed. Thank you all.
-
February 2024 by M A
Marcie (and the full group - Duncan/Abby/Melissa etc) all helped me with some complex vision requirements for my prescriptions and frame selection for my narrow bridge — really wonderful team!
-
February 2024 by Mark Blankenship
This office used my HSA card without my permission. I had no services provided from them at all and neither did any one in my family. They refused to give me a refund and even hung up on me and refused to help. They need better policies prior to running a card with a completely different name than their patients.
-
January 2024 by Michael Camaret
They have been helping our family for over 5 years. Great service
-
January 2024 by mrbama135
Great customer service. Came in 30 min before close with 3 pairs of glasses that needed to be fixed / adjusted and Marcie knocked it out. Highly recommend this location.
-
January 2024 by Anand Surange
Good collection of frames, good advice on selections.
-
January 2024 by Ray hamedani
I have been using The LensCrafters services for more than 7 years. To be honest, every single person who works there is an asset to this business because they all are super Helpfull. In my today’s visit, I was warmly greeted by the manager (sorry forgot her name) and she hand over my case to Melissa, who is a genuine and supportive lady who felt with my case professionally.Thank you all and happy new year
-
December 2023 by Damian Powell
Chris is a horrible manager, Peachtree Corners location. I asked for a simple request over the phone. It is hard for me to get out, and all I asked him to do was tell me if I have insurance on file. He was very rude and nasty it would not help me. Then I called the Cummings location, and Mitch helped me right away! Answered my question in one minute and so professionally.Thanks for your excellent customer service, Mitch!
