-
January 2024 by Jeff F.
Recently purchased a car from here and was surprised to find that options we were told were on the vehicle turned out not to be there. The sales person made a mistake and the dealership stuck us with it.
-
January 2024 by Farideh Najafi
Updated Review: I greatly appreciate this car service. David Wikle reached out to me and offered another complimentary oil change. I'm very thankful for this level of customer care and kindness. Thank you once again.Old review: In September 2023, I purchased a certified pre-owned Honda Fit from Lou Sobh Honda. They offered me two complimentary oil changes. By December 2023, after driving less than 500 miles and with the oil life indicator at about 80%, I received an email from the dealership suggesting it was time for my complimentary service and oil change. Believing this was based on the email, I went to the dealership for the service.They serviced my car and changed the oil without further explanation, despite the car having only 500 miles since purchase. Later, upon inquiring about the timing for the second oil change, I was informed that it should occur after 5,000 miles or when the oil life reaches about 20%. I expressed my disappointment, explaining that my car had only traveled about 500 miles with an 80% oil life remaining.I feel it would have been beneficial if the staff had advised me against an oil change so early, especially since it was part of my complimentary service. It seems premature to have used one of these services at 500 miles. I hope to receive another complimentary oil change, considering this confusion and early use of the service.
-
January 2024 by Laurie B.
This was my first time buying a car without my dad's help. The dealership was wonderful. They listened to what I wanted, found the car of my dreams, and gave me a fair price. Jose answered all of my questions and got my set up in my new car.
-
January 2024 by Phil Eaton
Very attentive, courteous, informative, and professional! I didn't have an appointment and it was 1 PM, but they quickly met with me and determined how they could quickly meet my needs. They have an efficient process of having the service advisor accept the payment, which speeds up the service conclusion. We moved from NC and Apple Tree Honda is also exceptional in their quality of service! Honda is the way t go!
-
January 2024 by Mohammad Shariq
Went in to change the driving headlights. Passengers side bulb was not working.. so I bought two light bulbs from them. Technician took my car in the back to change it. One hour later he came with the news that my driver side headlights connector is bad. Which was working just fine and light was on. Now they want $270 to replace the connector which they damaged.
-
December 2023 by Heather Breeden
Friendly, quick and as painless as possible. We drove from Tennessee to purchase a car because they had the color we wanted, but when it comes time to buy again, we know we are coming back. No surprises to the price on the window. We got there, looked at cars, test drove it, talked about it and left with it. Easiest experience ever. We will come back when it’s time to buy again. We were loyal Nissan buyers, having bought a brand new 2017 Altima and then a brand new 2020 Sentra…. From the same dealership. Were is the key word. They kinda forgot about our loyalty. So here we are, Honda people now.
-
December 2023 by Hadley Smrekar
We had the best experience with James Nasser from sales. He was helpful, friendly and was NEVER pushy. We searched for cars all day and stopped to look at the new pilot because of him taking the initiative to stop and help us in the rain and offer us a look inside the car and a test drive is the only reason why we bought our Honda. We are so happy! Thanks James!
-
December 2023 by Susan Cordial
I had a wonderful experience with my sales associate Joe Allenand Chris Sobh. I had to return to the service department for minor issues and can't say enough for the wonderful care I received. Chris(I hope I remember his first name) was extra helpful in going over details of the many features again with me. I'm 76 and memory was overloaded from first explanation. My only negative was the push by the finance director to add 8 years worth of coverage. He was very nice and explanatory; but his demeanor changed when it was clear I was not interested. So far I like the SUV. Coming from a Cadillac XTS sedan, it is an adjustment but I think a good choice. Was rear ended so I had to buy a car and Joe did not push me. He explained all my options in the different models and was really a pleasure to work with.
-
December 2023 by Susan Burtch
Our sales consultant Jimmy V was attentive & listened to what we wanted & our priorities. He was personable & professional, knowledgeable about features of the cars. This was the first time my husband & I had ever purchased a car so quickly... I read an article about newer car safety features on a Sunday night, I looked at Lou Sobh's inventory online, saw what we liked, went on Tuesday, was impressed by standards of Certification for the vehicles, received our quote & the following Friday we purchased our top of the line 2019 CRV Touring model! The price was right & Andrew handled our paperwork in a friendly & efficient manner. There was no need to look elsewhere. It has been a dream ride & I love the style! Thanks Jimmy V & Lou Sobh Honda!
-
December 2023 by Madison Creech
My experience with Honda Lou Sobh was pretty great! They listened and were attentive and answered my questions when needed. As a first time car buyer this experience is hard to compare because I don't have anything to compare it to but overall a great experience!
-
December 2023 by James marks
I had Lee as my specialist. And he was awesome. Reached out to me right away and was pleasant to work with. We were able to work out an amazing deal. We also knocked out the whole thing from initial conversation, test drive, and paperwork all in an afternoon. and I left the dealership very happy and with exactly what I wanted. Highly recommend this dealership and Lee
-
December 2023 by Karyl S.
The salesman was friendly & personable. I don't think he was super educated on the difference between models, but I went in with a print out of the car I wanted. They gave me exactly that with zero up-selling. I was prepared for an up-selling battle but... none. I got exactly what I asked for at a competitive price.
-
December 2023 by Madeline Blythe
We had such a nice experience here. Lou Sobh was our first stop in our search for a car. We weren’t entirely sure what we were looking for and we really wanted to take a look at another dealership. Our salesman, James Nasser, was so nice. He didn’t try to push us or make us feel guilty for not going with Lou Sobh immediately. He completely understood and we went on our way to the next dealership. After a few hours of searching, we decided to head back to Lou Sobh. Couldn’t have asked for a better experience!
-
December 2023 by Ying J
Tom Nicholson was extremely kind, helpful, friendly and knowledgeable! I really appreciate it so much for Tom taking his time and staying late to help me out with a new CRV! It was my very first experience at Lou Sobh Honda and I was super impressed and so happy for the dealership to have such a wonderful staff like Tom! I strongly recommend Tom for my friends and relatives!
-
December 2023 by Carol Stiles
Lou Sobh Honda is a dealership offering exemplary customer service. The service team go above and beyond to assure customer satisfaction. Their attention to detail as well as their honesty in providing information regarding work needed and performed is refreshing. I would highly recommend Lou Sobh Honda for both purchasing a vehicle as well as all service needs to a vehicle.
