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February 2024 by Dianne M.
If you want to cancel membership they make it so difficult. It should not be so hard. Took several months and many calls to stop the automatic debit from my account
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December 2023 by Joseph Woodland
Thank you Noah! Noah deserves a bonus!Noah was super fast to act and was a problem solver!After visiting the Onelife Fitness at Vickery I signed up on my mobile phone in my car as we where riding to the gym to help speed up the process so I could get a lift in! When I checked in I was informed there was a promotion. It was the $1 sign up for the holidays. I ended up paying the $40 or $20 sign up. I asked if there could fix this but informed be to email customer service after politely asking a few times.Noah at Windermere helped me right away and helped me save $40. My hat’s off to you Noah!Vickery take notes!Noah also gave me a professional contact to the GM and his professional contact as well! I am very thankful I went to this gym.It was also very open and there was plenty of open machines! Everyone was very nice! Great experience at Windermere!
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December 2023 by Jim S.
Will this gym ever get 5lb plate weights? Crazy how this gym never gets new equipment. Also they should take down the mirror in the locker rooms Im so tired of going into the locker room worrying about being in a KID not an adult a kid that shouldn't be at the gym without parental supervision because thats how it was when I was going to the gym when it was Atlanta fitness, but worrying about them taking their real cool gym mirror pump picture and Im in the background changing. This is a GYM not a photoshoot place or a place for kids to hangout and hog workout equipment. This gym just gets worse over the years. Also it should be a requirement to have clips for every bench press, squat rack, and platform form stations for safety since you people want to let these KIDS in the gym while not being supervised or taught safety been too many times ive seen people though weight on a bar and not use clips and then next thing you know their form goes out and the weights start falling off. Crazy how this is viewed as a successful gym but they refuse to get proper safety equipment.
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November 2023 by vimala devi
I have been a member of this gym for more than 5 years and i was contacted to renew my membership for the next year but i was sick and unable to go and renew it on that particular day. when i went back to renew they asked me to pay again the enrollment fee and the increased amount in membersip.I dont have any other complaints but the front desk people should have more knowledge on what they are doing. It was not like that before where we had good managers like Hugg,they know us personally and help the member's issue.I have no other way than to try out new gym for now.I tried contacting the email id suggested. No response..
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November 2023 by Piyush Junk
Once you join this you are entrapped by their billing departments nonsense, when I joined the club didn’t tell me about annual charges and buyout money they will require you to pay along with one month advance notice, the club itself can’t handle anything related to billing related or account closures, they require you to contact abc fitness, the robots and email conversation their would take you to the hell, please join a reputed club like la fitness or lifetime, they would charge you more but they will not have these painful experience, don’t get trapped because this club is near your house.. save yourself time, money and energy
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October 2023 by Sean Wickham
I really enjoy coming here and working out. The equipment is usually very well taken care of, and the staff are all very friendly.Also, the dumbbells are always put back in the right spaces on the rack! This says a lot about how much the members care about their gym and being courteous to others.
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September 2023 by Tatyana Ferguson
Great gym, love the Zumba, and kids club is awesome! The ladies are all great with kids and do a great job keeping a fun and controlled environment for all the kids. Clean and they are patient with them, and love on them like their own kids (most are moms and those that aren’t are excellent with kiddos). Sarah, the new director is outstanding! We love her
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September 2023 by Austin McMinn
The gym itself is decent, a little small. Two things disappoint me about this gym. 1: most of the members seem to be disrespectful kids. 2: the children who work at the front desk spend most of their time on their phones and I frequently stand there waiting to purchase items and they are too busy playing around to notice me.
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September 2023 by RAJAGOPAL RAMAN
Nice place to get self motivated, this is always looks active with many options for beginners and professionals
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September 2023 by M K.
Be careful signing up for membership. This business creates a 12 or 24 month membership when you asked for a summer membership while home from college, then makes you jump through hoops to get the membership cancelled after months of dragging out the process and continuing to charge your credit card each month. This is deceitful and fraudulent.
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September 2023 by CATHERINE Muriel
Worse Gym!They will hunt you to get personal training classes, if you doit, they will keep charging you over and over the personal training clases even if you not authorized, to return the money every time they charge you will take months and you have to be on top of them, if you not check your bank statements good luck, because that is the only way you find out the extra charges.To cancel this membership is very, very difficult.When you are getting enroll they will tell you you can freeze you membership every time you travel or have any situations, but when you need to cancel your membership they don’t count that freeze time on your contract, basically they want whole full paid 12 months, to be able to cancel
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August 2023 by Sangita G
Absolutely agree with Reina’s comment.It’s the most terrible experience if you choose to cancel the membership with this fitness center. They outsourced this service to a third party vendor. They never disclose these details while onboarding new clients. Please please know what you are getting into before blindly signing the contract. Their terms are Never heard of.I can’t freaking cancel my member even under medical condition. Only a buyout option-Pay extra to cancel. Ridiculous!!
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July 2023 by Reina A
Onelife fitness is the worst company I’ve ever dealt with. They literally wanted my blood, sweat, and tears to cancel my membership. I spoke with three different people and got three different answers and got the runaround for almost a week and my cancellation is still pending. I spoke to the front desk at this location, was emailing with corporate, and then also was speaking on the phone with corporate. All three gave me completely different answers. I lived 40 miles from this location and kept showing them proof of how far I lived and they just would not accept it.Finally they said they would consider letting me cancel if I paid them $140! Even after I have paid the money the cancellation is still under review and pending. Do not sign up at this gym. The gym itself is really great but the company is absolutely horrible and you will never be able to cancel ever. Even if you move to another country you have to show them multiple documents of proof of that. It’s just not worth it. Lesson learned.
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May 2023 by Nicolas M.
Ive only been a few times before canceling my Membership. It's small, overcrowded and why would they think it's ok to charge $15.00!!!! For a one time guest fee ? Used to be $5. That I can see. No thanks. Glad I took my business elsewhere
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May 2023 by Karim Bettich
This gym is wonderful:: convenient location lots of equipment, constantly improving the equipment, just invested in hydro massage beds, but most of all it is spotless clean thanks to George. He does a wonderful job at keeping the floor sparkling, changing rooms and showers are sanitized constantly and he fixes anything that’s broken immediately. Other facilities of the same franchise should take Windermere location as a perfect example of a clean and well run facility. This is now my home gym!!!!
