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March 2023 by Ranvir Singh
Pathetic customer service, go to any Rack Room but this one.
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December 2022 by Kunal Swati
They were helpful. Helped me choose right shoe size. They help my son to find his wide size shoes too!
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October 2022 by Phillip J. Fry
If you have a size 7.5 or smaller good luck finding a pair of shoes here. Very unhelpful staff and terrible misorganised. Wont come back
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September 2022 by Greg Counts
After three attempts to get good fitting shoes on Amazon I decided to go here. I got a great pair of water resistant hiking boots and a comfy pair of canvas loafers for our Alaskan cruise.
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July 2022 by Patrick Fagan
Nothing beats being able to walk in and try on a bunch of shoes at affordable prices!
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June 2022 by Buffy Ranger
Good shoe store with reasonable prices. Safe environment in the Collections.
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April 2022 by Coach Damarus Moton
Nice store.
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December 2021 by Armando Serrano
Good shoes.
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December 2021 by Greg Schenck
Good store. Always buy 2 pair.
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August 2021 by Bhaskar Banerjee
Eric was amazing. He patiently helped me find tennis shoes and got me a good deal. I will be back particularly if Eric continues to work here.
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July 2021 by Zayan Hoodani
Really helpful and nice staff.
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March 2021 by The Khan Pups
Claire at this location is super rude. They’re having a BOGO sale but didn’t explicitly say that Nike was excluded from the 50%. Instead they said Nike is the first purchase of BOGO which I didn’t understand so I asked her for help and she just kept repeating that Nike was a first sale. I said “I’m sorry I don’t get it” and she just got louder and louder saying the same thing- which wasn’t helpful and made me really uncomfortable. Finally it clicked and I said “ohh so it can be used as half the purchase and a different brand will be 50% off?” I was polite and quiet and even embarrassed but She was literally red in the face from annoyance with me and rolled her eyes before checking me out.
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January 2021 by Natalie Vásquez
Love this place so many selections and always deals.
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November 2020 by Carol Ulmer
Nice selection of children's shoes.
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October 2020 by Tracey Lowery
Chaos is best way to describe my first and last experience at this store. Inept manager and employees. No clue what's going on. Placed online order for in-store pickup waited but never got confirmation that order was ready for pickup. After a day of waiting called and went to pick up after confirming with the corporate 1800 number they were at store ready for pick up. Once there no shoes to be found. Was told order had been cancelled for failure to pick up in allotted time. Less than 48 hours after placing order they cancelled order!! Asked manager how long do you normally give someone to pick up an order. This seemed a bit extreme to cancel less than 48 hours from time of order. This was not a hold but a paid order. She just said she got a cancel order if not picked up in 2 hours and had put them back. Weirdly enough my bank account did not reflect a cancellation or refund after I checked since she suggested I had to repurchase shoes. Once confirming with bank that the order was not cancelled and charges were still pending the manager spoke with someone and after much back and forth I got shoes finally.Once home realized the size 7 ordered were a size 9. Which was aggrevating as I did check box to make sure these were correct shoes but failed to verify size.So my bad there. Drove a second time to store to exchange and they were like "oh I looked at the UK size, sorry." Wasted nearly 2 hours of my day on this. If not for my daughter's birthday I would have just demanded a refund and went elsewhere. Incompetent is being generous for this place. The whole experience just seemed really sketchy to me. Will go elsewhere in future.
