Absolutely waste of time and it is a big scam, stay away . They will lure into a contract where most of the breakdown is not covered . They will also take a non refundable deductible. Horrible customer care .. stay away .
November 2020
I've been without my sears microwave for 1 month now after a 3rd attempt to repair it. Sears finally agreed to replace it with a different model, but it hasn't happened yet due to stores closing and delayed service repairmen.