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July 2023 by Wayne Black
Called at 9:30 amWas on hold for 33 minutes and then disconnected.Never spoke to a person.
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September 2022 by JS3Jaga JS3Sam
Friday 08/26/22 the banking software systems were down. No account updates (opening and closing, etc) could be done. Wasted time going to the branch.I’ve worked in Banking IT systems and specifically for SunTrust for 3+ years in the past. This downtime is a representation of absolute chaos, customer focus and lack of IT systems management.Customers that are looking for Decent Banking experience - beware of this! And look right across the road for better banking options.
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May 2022 by Victor Panasyuk
Rimiro is the best banker I've dealt with. Fast, knowledgeable and has my interests in mind.Yes any merging branch is frustrating to deal with, I'm happy to drive out of my way to this branch.
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March 2022 by moises bautista
it is the worst service since they changed to truist they never answer when you really need help ..!
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January 2022 by brian dublin
Nice and professional employees.
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December 2021 by Tom I
SunTrust is long gone and is now open as Omega Jewelers.
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May 2021 by Petie Perry
If you are going to advertise your branch as a merged bb&t and suntrust then inform someone at the top that your atm machines are part of the branch. I had major inconvenience of not being able to do deposit as a suntrust customer, as your branch atm is configured only for bb&t customers. Either do the IT modification, or how about this genius idea, put a suntrust atm alongside the bb&t machine or in another lane like post road has 2 machines.
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January 2021 by Pamela Steele
It’s impossible to bank with SunTrust since CoVid and this branch tops the list. If a better response is isn’t out in place I’ll be finding another banking institute.
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December 2020 by Maddie Ward
Karen was such an amazing help getting all of my issues resolved yesterday! Will use this branch from now on
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August 2020 by Siana C.
I'm their customer from 2014.When I opened the checking account they suggested me to open the credit card to avoid the maintenance fee and I did it.I never got any statement from them so It's part of my fault I hardly pay attention to this account.Suddenly I found it that Suntrust been charged me $20 for maintenance fee from Nov 2019 till July 2020..When I called the branch customer service,she said the credit card went off and not linked to my account and they didn't know why.All they can do is gave me $40 back.Do you think it's fair for the customer?Isn't the same with you ripped off people money here?
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November 2019 by z s
First time in my life Suntrust employees worked hard to solve a mistake that was made. Every other time in the history of my dealings I've been told that there was nothing they could do. Today was finally different. Thank you guys
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July 2019 by Kristin F.
The branch manager, Afshan Bano is very unprofessional in every way. I highly recommend going to any other suntrust branch. She was unwilling to help with a policy that we were completely unaware of. After leaving and calling customer service we had confirmation that there was a lot more that could be done. The customer service line was very helpful and eager to assist us. I'm not quite sure how she has the position of branch manager but just be warned you will leave an unhappy customer.
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May 2019 by Cody Bullis
If you do not bank with SunTrust they charge a $7 fee to cash a check that is written from a SunTrust account. Whenever I am ready to switch banking from my smaller community bank, SunTrust will not be on the list.
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February 2019 by Fogot Name
Horrible Manager. Very rude. Don't understand how Suntrust hired her.
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November 2018 by Maria S.
This Suntrust branch at the outskirts of The Collection at Forsyth is an excellent example of the brand. Clean and open, with welcoming tellers and helpful bankers ready to fill all your banking needs. Sadly, we were there to close out our last Suntrust account, as we recently moved to North Carolina and there are no Suntrust banks in our new home state. While it always takes longer to close out accounts than open them, we had no issues and enjoyed meeting some new Suntrust bankers. I highly recommend Suntrust bank if you're new to Georgia.