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July 2025 by Fidel Santiago
Location and staff were great
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July 2025 by Ty Bowen
De’mon Is the absolute best person to do business with, He was already outside directing traffic upon arrival plus allowed me to sit in the A/C while I waited for my ride. The rental was seamless and easy. U-Haul needs more people like De’mon!
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August 2024 by Jacob
Went absolutely above and beyond the gentleman that helped me check out helped put the trailer on the car and I purchased a too low hitch and he let me borrow a hitch which was returned when I dropped it off and the gentleman that I dropped it off too which I think was the manager was absolutely amazing as well. Have been here before this but this is exactly why I return to this location. Keep it up.
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July 2024 by Trent Poole
Eli has been Awesome!!! She has helped me on two separate reservations and had a great experience both times. Thank you so much Eli!!!
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May 2024 by todd megerle
Female at location has zero people skills, rude and downright mean. Customer service from her was atrocious. Dealt with her on two occasions, let the first time slide thinking maybe she was having a bad day. However second encounter was even worse, she sould be fired! Never renting at that place again.
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April 2024 by Ashley Baughman
I never received a call verifying my unhaul location and time the Friday before 5 pm the day before my rental as stated would happen in the contract. My card was charged though for the rental. I had booked my rental for pick up at 9 am and was driving an hour away to pick it up close to the location I was picking up items from. I received an automated text at 7 am the morning of my rental saying the location had been changed. When I clinked the link nothing came up except for “error”. I called the original place I had booked to pick it up and the employee told me it was at a different location now that was 15 minutes out of my way. When we arrived the pick up the truck at the new designated location there was no store front, just the truck unlocked with the keys in it. My app did not indicate any way to officially say we had gotten the truck. I called the U-Haul number and was then placed on hold by one employee for 45 minutes, before talking to another rude employee who told me I was going to get trouble because he couldn’t see my reservation or that I had been assigned to that truck, even though this is where I had been told to pick up my truck and already paid for it. This whole experience made me an hour late to meet my movers at my house. Finally I was transferred to an incredibly helpful woman (I wish I had her name because she deserves a medal, she was amazing), who immediately saw my reservation and officially assigned me the trunk and apologized that there had been no official truck assigned to my reservation. She immediately sent me the “Pick up my truck” link that we needed. This woman is the only reason I am not completely disappointed with a company I have always loved and relied on in the past. I was also charged extra money for furniture pads that I requested for, was charged for and never received. I will be calling customer service on Monday.
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April 2024 by Otilia ojeda
Horrible customer service! Didnt help or say anything when i first walked in the door. I had to sit there silently and akward for about for awhile till i was told system was down then even bother to explain anything, i had to ask all the questions. If i could give a zero stars i would
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February 2024 by Nancy Becker
Although when I reserved the trailer online, I denied the $40 charge for safe tow protection, when my husband went to pick the vehicle up, they automatically charged him for it. They took advantage of the fact that he did not notice the extra charge as he had not made the reservation. Very disappointed by what I believe to be dishonest behavior.
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October 2023 by Lynette Steritz
Excellent customer service. The staff is knowledgeable and go above and beyond to help you. De’Mon got under the hood to help my husband fix the fuses for our turn signals.
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August 2023 by Arielle DeFiore-Farmer
We so appreciate De’Mon the manager helping us find exactly what we needed at the last minute (day of our move!). 10/10 recommend this U-Haul for great & friendly service!
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August 2023 by Anthony King
Great for the second time.
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March 2023 by Taylor Gresham
De Mon was awesome. I'm actually renting another 15' Uhaul today because we have more stuff to move into storage and our apartment. I highly recommend dealing with DE Mon Goode. The storage units are actually good too.
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March 2023 by Fawn Boi
First time renting a uhaul. Friendly front desk that answered all my questions. No trouble after that!
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January 2023 by Harrison Cohen
The absolute best U-Haul we’ve ever been to. De ‘Mon was more helpful than I could have possibly expected. Funny story: I reserved an enclosed tow trailer because we were buying a golf cart, but when I got there I didn’t realize it wouldn’t be tall enough. De ‘Mon had a few suggestions, and to make sure it would work, he actually whipped out a golf cart and drove it onto the trailer I needed!He went above and beyond the rest of the time too, even giving me extra ratchet straps he had (which would have costed me PLENTY if I had to buy them). Just the best service and friendliest, funniest person I’ve ever met that was associated with U-Haul. Makes me wish I lived in Georgia so we could be friends, and I could use a cool nickname for him like D-Money.Highly recommend, more than 5 stars if I could.
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January 2023 by Jennifer Renfroe
Wonderful experience. Very friendly and accommadating. Would do business with De Mon everytime if possible.
