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February 2023 by Carroll Martin
Great friendly people very helpful nice bank too deal with
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July 2022 by Karen S.
Just left United Community Bank in Johns Creek, and had to ring the doorbell to get them to answer the door. Since Covid is over ( yes it is), I asked if something horrible had happened here. The Senior Consultant let me know that they make appointments so they can "get things done", short for they don't want to help customers. She then proceeded to tell me about their no interest credit card, and when I asked her if they approve at the bank, she said no a third party. I asked for the name, number, was given the wrong information, and call their 1-800 customer service, reached Dahlonga near their corporate office and she gave me wrong phone numbers and was clueless. If they blame a staff problem one more time-these people don't know their product and are getting a paycheck, I am closing the account.
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February 2022 by Emy P.
I just stopped in today to get some checks deposited along with getting some cash into bigger bills. Pro: Quick, easy, efficient. Staff was friendly and helped me out very easily. Cons: With mobile banking apps the use of going in is not really anyone first choice anymore Overall: Great Location easy to get shopping done after making a pit stop at the banks. Easy to get to and quick and convenient to go in and out on a busy day.
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August 2020 by Kaela Allison
Cashier put my check in another person's account and they can't do anything about it until tomorrow. VERY inconvenient of her to make such a mistake when I gave her my debit card and check for the deposit!
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October 2019 by Somra Alassaf
I’ve been with this bank for almost 20 years. I’ve banked with them since before this branch opened. Here lately I’ve had some of the worst customer service from them. The bank manager stood over me and basically yelled at me in the lobby because I had a joint check that had my and my mothers name on it. ( keep in mind my mother signed it and had given me her license. She was in the hospital and couldn’t come with me) I was able to take that check to my mothers bank without her and cash it even though it had my name on it as well. Perhaps if he would’ve taken me in his office and told me no it would’ve been a better way to handle it but, he completely shamed me. It was disrespectful. I was also treated like I was trying to commit fraud when my name is on the check as well. Then we tried to open my daughter her first checking account and they wouldn’t accept her temporary license. Even though she had her birth certificate, ssi card and school id. They made us come back. The first time we were there the woman in the office next to Steven’s office was so, rude to us. (Fun fact she’s worked at that bank since it opened and she told me she had never seen me a day in her life...she had literally helped me a week before and she was Extremely rude then.)
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May 2019 by Beverly Grindle
Today I stopped by this branch (no appointment) to get their assistance with notorizing some paperwork where I was buying some mobile homes. They showed me to a private room where I could wait on the Seller. They made sure I was comfortable & brought me some really cold bottled water. The Seller was late (arrived right at closing time) & the paperwork took longer than I planned on it taking. Then the Seller wanted cash instead of a cashiers check so several of the employees had to stay past closing time to be sure that we were taken care of. At no time did they make me feel like I was causing them problems. You just don't find this kind of amazing customer service any more!
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May 2019 by Nancy Wilson
Reminds me of friendliness and helpfulness we received when we first moved here 41 yrs. ago.
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June 2018 by Scott Vaughan
Great service anytime. Friendly staff. The customers come first. Never had bad experience. Would recommend this bank to everyone!
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December 2016 by Em P.
I have been banking here for many years and would not go anywhere else! They know you by name and go out of their way to take care of their customers. Super service. Highly recommended.
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May 2016 by That Guy
Best Bank ever. I recommend it to anyone!
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May 2015 by Kristie W.
This branch is as good as the Johns Creek branch is bad (see review). If it tells you anything, I drive past the Johns Creek branch and then drive another 25-30 min to get to this branch. Steven, the guy in charge, is as good as it gets but all the staff are friendly and gracious. You guys rock! This is where to bank if service matters to you!
