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July 2025 by Jorge Socorro
You come to your appointment 15 min early and they have you waiting for almost 30 min after the time of your appointment. You have 3 people seating behind the counter seating down steaming at the computer doing NOTHING. VERY DISAPPOINTMENT OF THIS BANK.
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March 2025 by justin hinchliffe
I had a great experience opening an account with kaci at this location I would recommend
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March 2025 by melody alexandria
5 thumbs down.
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March 2025 by Veira Medina
Came in to open an account and they said they didn’t have any bankers available but I saw 3 of them making a tiktok in one of the office. Totally unacceptable now I know why the rating is so low.. they also told me to go somewhere else almost like they don’t care about making business for their branch.
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February 2025 by Lendaly Luna
Poor Customer Service Experience with the branch mgr at Chase – Dacula Branch
I wanted to bring to your attention a frustrating experience I had at the Chase Dacula branch, which has led me to reconsider my business relationship with your bank.
I visited the branch to sign a business LLC form and waited 39 minutes while the branch manager, Crystle Elliott Walcott, assisted multiple other clients. She initially instructed me to sit and wait while she “figured out” the process. However, instead of prioritizing or efficiently addressing my request, she proceeded to handle teller transactions, assisting approximately 10 other clients before I had to get up and seek help from another teller—who ultimately couldn’t assist me either.
When I inquired again, Ms. Walcott responded that she was “taking care of customers” and continued to delay addressing my simple request. As a manager, it is her responsibility to ensure that all customers receive prompt and efficient service, especially when the request is as straightforward as signing a single form. Instead, her lack of communication, prioritization, and common sense resulted in an unnecessary delay and poor customer experience. Given this level of service, I will take my business, investment, and personal accounts elsewhere. In an economy where customer retention is critical, it is disappointing that a bank that actively reaches out for business does not prioritize its existing clients when they walk into a branch.
You can thank Crystle for that. If I could rate my experience, it would be a zero. For anyone seeking a supportive bank that values their time and business, I strongly advise avoiding the Chase Dacula branch. Ms. Walcott’s approach to customer service is a clear example of what a manager should not be.
I hope this feedback is taken seriously to prevent similar experiences for other business clients in the future.
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February 2025 by Hien Luong
I had an appointment at 4 pm and waited for 1 hour at the branch. Ridiculous
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January 2025 by Imani
don’t know what they’re doing or talking abt
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October 2024 by Patrick Robinson
Chase fraud department will stick you with the bill every time they are the arm pit of banks when it comes to fraud protection
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July 2024 by N A
I would not recommend this bank to anyone for several reasons. The older white lady they have working. The drive through seems to be a little racist and definitely impatient. I'm not sure about the other lady who seems to be Latino, but was completely unprofessional by chewing food while talking to a customer.And I'm not really sure what's going on at this location.But some training definitely needs to be put in place. Any customer would be frustrated after waiting 25 minutes. Because people are not competent enough to give correct information or facts during the beginning of a transaction. Yes after 25mins of wasting my time you ladies really wanted to get an Attitude with me...all because I called you out on the fact that you guys were handling the situation totally unprofessional. It's true even in 2024.You cannot teach common sense.
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July 2024 by Mike May
I only write 5 star reviews when someone goes ABOVE AND BEYOND for me. Morgan at the Dacula branch does just that on a daily basis.
The entire team here is very welcoming and everyone has a smile on their faces no matter the circumstance. I go out of my way to visit this branch. Highly recommended!
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July 2024 by Aisha Chester
On May 31, 2024 I came to this branch to do a withdrawals I went to the drive thru where I had to wait 20 minutes to get my funds. Three different ladies came to the window. It took the third to give me my withdrawal. I asked the Second Lady that came to the window can I speak with the branch manager. The third person that came over was Morgan. I asked her why was no one working in drive thru. She said because it’s not. I told her I bank with another bank and when I go there I never had to wait this long to get a withdrawal. She said So and! I gave her a few choice. I thought that was very rude of her to tell me So and! She said she was going to close my account. I went inside to talk the branch manager about the issue. He said he would take care of the matter. I asked him for the corporate office number to make a complaint. He shook his head no. I said you not going to give me the number. He said no. I told him it’s okay. I will get the number myself. I made a complaint with corporate no one has returned my call. As of today. I closed all my accounts with Chase.
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April 2024 by Taija Moore
0/10. Don’t recommend. I see why they have such a low rating.
ANTHONY B. is extremely rude, condescending & unprofessional with the customers as well as with the staff. He made me feel uncomfortable & like a burden during my visit to help my grandpa exchange his coins. Rude to the elderly is another level of inhumane. Won’t be back.
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March 2024 by Sarah Bland
Worst staffed bank I’ve ever been to. Was waiting to deposit some money and had to use the restroom. They wouldn’t allow and were very rude. Let me see you hold after having a baby. Next time I will go on the middle of your floor. Clearly this branch has staff issues by the excessive 1 star rating for this specific location and Chase does not care about that either.
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February 2024 by My Rules My Life
Dealing with this bank since my fathers death has been a nightmare. Not only have they forgotten to return calls several times for updates but no one here seems to ever know what they are doing or talking about. Your told one thing by one person then told something else totally incorrect and sent off with wrong information. They have no respect of time. They make appointments then when you show up cancel while your there because the staff who scheduled is unavailable (Kacey & Sandra on two different occasions). The inconvenience of coming back and forth with disablities and no way of transporting yourself is an issue so to waste time and money for nothing is very frustrating.I wanted to open my accounts here but I will just close the few my family has and go elsewhere. Wells Fargo has never treated me this way. They definitely dont bother going above and beyond for their customers. They do the bare minimum and my family has been apart of chase for atleast 15 years. This is why the ratings are so bad customer service is horrible. Spent hours here and still they want us to come back for hours again. Had to run to the car to check on my kids and Purina locked my disabled mother in the branch and said they wouldnt wheel her to the door for me from the banking counter. I asked to come back in and get her and i was denied by Purina. Keep in mind her 30 minute appointment was at 3pm and they kept her there until 6pm. Luckily Angelica was willing to do more than her inconsiderate banker was and volunteered. I will never recommend this treatment to anyone! The back up branch manager Joseph apologized and promised to have the branch manager guve me a call as they witnessed it and didnt approve of the treatment either. I will be contacting cooperate. As Joseph also allowed it as he was present. Pierina Moroccu also came to the banker questioning about if we had been approved and other details when in the end she knew as well as we did she didnt have the power to assist on the area we needed. Which is why we explained we were dealing with The branch manager directly whom they called and after telling us we were incorrect we ended up being fully correct and wasted an hour debating on what services we could get. Throughout this all Angelica worked hard to get this taken care of but its not much she could do.
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January 2024 by MBA77
It makes sense why these reviews are low. They wont even try to resolve your situation so instead they hang up the phone. Terrible customer service !
