Truist

Most Recent Comments

• October 2024 by Mykyta Shumov
  I only gave one star because Google doesn't give me the option to give 0. This is the worst bank in the world. Please don't use them.
• May 2024 by John Reynolds
  The Importance of Excellent Customer Service!
  
  I had been Banking with Chase Bank for over 12 Years. Needed to obtain a Medallion Signature for a Document for my Mother's Estate. Went to the Chase Branch in Flowery Branch to obtain the Medallion Signature. Manager informed me that since the Estate was not associated with Chase Bank, she would not give me the Medallion Signature. I reminded the Manager that I was a Chase Customer and that both my brothers had obtained their Medallion Signatures at their Banks. She still refused to give me the Medallion Signature. Informed the Manager that since I could only obtain a Medallion Signature from a bank, I would have no other choice but to transfer all my money and business to another Bank. Clearly based on her reaction, she seemed to not really care if I moved my money and my business to another Bank.
  Since one of my Brothers Banks with Truist and had obtained his Medallion Signature there, I immediately headed to the Truist Branch in Dacula. I met with Ashley Trapp the Bank Manager, opened a Checking, Savings and Credit Card Account with him. Informed him why I was moving Banks and the issues I had with Chase regarding the Medallion Signature. Ashley asked me if I had the Documents to be signed with me, which I did and I asked him if I had to wait until another day to obtain the Medallion Signature. He said no and gave me the signature on the same day! I am glad I have moved my money and my business to Truist and I am looking forward to doing more business with Ashley in the future.
• April 2024 by Brayan Berrios
  They closed my account and they refused to mail me my debit card 🤷‍♂️ i was furious… i call them about it and they put me on hold. Terrible customer service
• February 2024 by Roger Newton
  Friendly people.
• February 2024 by Arts Universe
  Mr. Vern Gwynn (Vice President Community Financial Wellness Leader) from Truist led us to a lovely Woman, Marilla James-Smikle, who is an incredible person who has had an immense impact on our financial descision. She is intelligent, thoughtful, and hardworking, and Truist is so fortunate to have her on their team.
  
  Her intelligence and friendliness has been one of the most inspiring qualities about her. She is able to think through complex problems and come up with creative solutions. Marilla also have a keen eye for detail and can spot the subtleties in any situation, which makes her perfectly suited for a role of leadership.
  
  Her thoughtfulness is something that we've come to cherish and appreciate. She always has a kind word and a sympathetic ear when needed, and Marilla never hesitates to lend a helping hand. She has an uncanny ability to read people and situations, which has proven invaluable to us.
  
  This individual is truly amazing. She is a model of intelligence, thoughtfulness, and hard work. We are extremely fortunate, and we are so grateful for all of her positive qualities that led to us to bank with Truist!
• February 2024 by Denise Myers
  This branch is the absolute SLOWEST bank I have ever been too
• November 2023 by Vanaka Gunawardhana
  Been in the area two years now and have been using this bank… the level of customer service is absolutely horrible. get the feeling that I am getting in the way of more important things when I walk in.
• July 2023 by NICK VENISKEY
  Jose, and the team at this branch saved me at the last minute. Evening traffic landed me at 5:01, just as they close, for a very important deposit. He saw my desperation of time and made it happen while I waited outside. Moments later all the employees leaving greeted with smiles and waves knowing my appreciation even as they served a customer at the very VERY last minute. Great experience and I couldn’t be more appreciative. Thanks Jose and the Braselton hwy branch team. For providing the customer service me and my business needed today!
• May 2023 by Arts Acrylics Studios
  Mr. Vern Gwynn (Vice President Community Financial Wellness Leader) from Truist led us to a lovely Woman, Marilla James-Smikle, who is an incredible person who has had an immense impact on our financial descision. She is intelligent, thoughtful, and hardworking, and Truist is so fortunate to have her on their team.Her intelligence and friendliness has been one of the most inspiring qualities about her. She is able to think through complex problems and come up with creative solutions. Marilla also have a keen eye for detail and can spot the subtleties in any situation, which makes her perfectly suited for a role of leadership.Her thoughtfulness is something that we've come to cherish and appreciate. She always has a kind word and a sympathetic ear when needed, and Marilla never hesitates to lend a helping hand. She has an uncanny ability to read people and situations, which has proven invaluable to us.This individual is truly amazing. She is a model of intelligence, thoughtfulness, and hard work. We are extremely fortunate, and we are so grateful for all of her positive qualities that led to us to bank with Truist!
• March 2023 by Steven C
  We get there at 20 minutes until 1:00. The sign on the door said we close at 1:00. My daughter wanted to open a checking account, but they said they don't have enough time so they can get out of there at 1:00 so they wouldn't do it. So much for good customer service. I can't decide if I'm going to try another bank entirely or just another branch. This branch just a really bad taste in my mouth.
• February 2023 by Joseph Morgan
  Ashley is the bomb.com
• November 2022 by anuj wadhawan
  Worst bank ever !!The workers are not respectful and on top of that I was not able to withdraw my own money from my account because of their system.
• November 2022 by Cherry Pye
  marilla james is racist she racially profiled me I never experienced such racism in my life .
• July 2022 by blux
  Truist now, best bank service
• December 2021 by Donna Dombrowski
  I do not recommend this location at All. They only have one person to assist with Suntrust Customers. I made an appt to wire some money during my lunch hour and I get there and there is an irate customer who had been in the office an 1-1/2 hour already with the only Suntrust representative and another lady had been waiting an hour. I was told I would have to wait until he finished with the current customer and the lady that had been waiting. What is the purpose of appointments and it's hard to believe with all the people on the bank only 1 was available for suntrust customers.