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June 2025 by Rocky Jackson
Katie, was very knowledgeable.
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June 2025 by Grace Min
Horrible customer service and terrible installation. The convenient location isn’t worth it!
When we called, they said it would take one hour. When we arrived, they told us two. Annoying, but fine. We swung back around 2.5hrs later, and they hadn’t even started on it! They asked for 30 more min. We gave them an hour just in case.
Guys, it STILL wasn’t finished!
On top of making us come back THREE times over the course of 7 hours, he tried to charge us $20 more than initially quoted! We stood our ground and so he reluctantly swapped the screen. He was a complete ass about it, btw. Sorry for making you do the job you promised to do, I guess 🤷🏻♀️
I was so annoyed that I didn’t notice until I got home, but there is now a permanent red line running vertically from the top to the bottom, and text appears blurry for the first time ever!! My phone was fine this morning, just cracked!
AVOID THIS PLACE
EDIT
I noticed the owner replied to me trying to make amends. Sorry, but you already had the opportunity to make it right, and you squandered it. You had ONE job that you’re “specialized” in and still couldn’t do it right. How can I know you will actually fix my screen without wasting 7 hours of my day like you did last week? I wouldn’t call the same plumber if he messed up my pipes the first time; same premise.
Don’t trust this incompetent business.
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May 2025 by Ken Jenkins
I visited SureFix to have my IPhone screen replaced. The owner is a kind and friendly person. He replaced my screen for a reasonable price ($150), with a discount. Unfortunately he didn’t mention that he was not installing OEM screen, as a result the screen used up a lot of energy and the phone would not stay charged. He offered to replace the screen, that cost another $100. The good news is nee screen used very little energy and was very clear. However, after a couple days the screen would lock up and I would have to reset the phone to unlock it. This happens several times a day randomly. While I like the owner of SureFix.. He did not provide a SureFix. Rather than go back a third time I have opted to use the people (cellphone repair), I have used in the past. They are reliable and use ORM, or good quality Aftemarket parts. This was a waste of $250.
You may want to consider using a solid source for IPhone screen replacement.
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May 2025 by Justin Sosebee
I showed up at Surefix on my lunch break with a spider-webbed iPhone screen, fully expecting to leave it for days. Instead, the tech greeted me, checked the damage in minutes, and told me to grab a sandwich—by the time I finished, my phone was ready. The bill? Less than half of what the nearest Apple-authorized spot quoted, with the total laid out upfront. No nonsense, no upsell.
What really sets Surefix apart is the way they treat customers: the technician walked me through the repair, let me test everything on the spot, and handed me a written warranty without me having to ask. I left feeling like I’d just dealt with a neighbor rather than a repair shop.
Quick turnaround, honest pricing, and personable service—if your device needs attention, skip the corporate chains and head straight to Surefix.
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May 2025 by Justin
⭐️⭐️⭐️⭐️⭐️ — Surefix Cellphone Repair & Accessories
I rarely write reviews, but Surefix deserves it. I walked in with a cracked, glitch-ridden iPad and walked out in under an hour with a device that looks and runs like it’s fresh out of the box. The whole experience was friction-free:
• Speed: They diagnosed the issue on the spot and finished the repair while I grabbed a quick coffee next door. No multi-day wait, no surprise delays.
• Price: Their quote was clear, fair, and exactly what I paid—no hidden fees or “expedited” add-ons. For the quality of parts and workmanship, it’s the best value I’ve seen in the city.
• Customer Service: From the first hello to the final hand-off, the staff treated me like a priority, not a ticket number. They explained what they were doing in plain language and backed the repair with a warranty.
If you need a fast, trustworthy place for any phone or tablet repair, skip the big-box chains and go straight to Surefix. They’ve won my business for good.
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February 2025 by Abdi Ali
I had very good experiences with them sliced my problem
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January 2025 by Samantha Neal
This place is amazing!! My screen looks brand new plus he hooked me up with a new screen protector on the house!! My phone was done in 30 minutes!!
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December 2024 by Thomas Grey
Great service and wonderful people!
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December 2024 by Alyssa Terrell
I've recieved amazing customer service every time I have gone in here. The employees are very nice and helpful! They have an amazing selection and I will definitely be back soon! Thanks Surefix!
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April 2024 by Sybil Garmon
Marco and staff are wonderful. Had a strange problem with my power button that came out of my phone. They had to order parts and worked to resolve other issues. They kept working until all my issues were fixed. Definitely worth your time and travel to have them fix all your phone issues. Very friendly. Will definitely return and tell my friends.!!!!
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April 2024 by Jhonathan Rios
Good service, they respond kindly, I bought my screen protector for my phone here and other accessories ☎️
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March 2024 by Alexis Love
Marco is great! He fixed the back glass of my iPhone 14 and the quality of repair was really great. I additionally had a problem with glass severing a thread within the phone, long story short…took it to Apple to tell me it wasn’t under warranty and that it would be 1/2 the cost of a new phone for them to even take a look. So I brought it back to Marco, he opened up the phone as a courtesy and found/fixed the problem and made it right with no extra cost. I am super grateful for the time he took to look into why my phone randomly stopped working.
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February 2024 by Nailah Herbert
Great customer service! I needed my battery and screen replaced and they fixed my phone in less than two hours. Highly recommend this place!
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January 2024 by Katrina Clavon
Great customer service! Awesome support! I will go back and patronize them again.
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January 2024 by Paula Calhoun
Fantastic service!
