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March 2025 by Noah
I called 4 locations before this one and every one did the robot speel and left me on hold. Called this one and immediately Nikkie answered. She answered all my questions and gave me very useful information that potentially saved them from losing a customer. So props to Nikkie, 10/10 customer service.
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February 2025 by S Elmore
Let me start by saying I did not open my account at this location or in this state. I love my Wells Fargo in Jacksonville. Since moving here I use the ATM instead of going in 99% of the time. A few weeks ago I went through the drive through to deposit a check for a buyer I use. It took forever. I saw the teller ask someone else a question & hand them the check. The other person jumped on the computer. In the meantime I just sat in the window for over 5 minutes with no interaction. When I finally got my receipt I had to ask what took so long. They stated since my check ( from a bank down the street ) was so larger they had to check on the funding. I was making the deposit in the home bank of the other person. I have made the same transaction from two other states and never have I had this issue.
Today I gave my account number and cash to my bf to make a deposit for me since I had surgery yesterday and can’t goto the bank. He wasn’t allowed to make a cash deposit. It wasn’t an extreme amount yet they inconvenience him to have to write a check. I always try and use local but I’ll be using the Gainesville branch where the employees are friendly
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February 2025 by Jonathan Euler
This is the worst Wells Fargo location that I have ever visited throughout the United States. Every time we come here they’re too busy to help us, even though there’s only one or two customers in the building.
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June 2024 by William “Billy” Parks
Love WF. Great staff!
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September 2023 by Brian Cadenhead
They need more staff and tellers but other than that it’s a good bank.
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September 2023 by Cindy Elmore
The wait time to talk to a banker at this location is crazy. I have been on hold now for 33 minutes.
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July 2023 by Rachel Humble
Super nice, made opening a checking account really easy! Made sure I knew all the details and even helped me set up the app.
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March 2023 by Melissa Dobson
Wasn't really impressed since they couldn't help me set up a business account. We had an issue with the address and they just kept saying that they could close the account once it was processed. I ended up going to Wells Fargo in Cashiers, NC and they called corporate and worked out the address and got us our account.
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August 2022 by Caleb Naugle
Kenneth Coomer was super awesome to deal with! Very efficient and strait to the point! If you have any banking’s needs you should go see him! I know I’ll go back to him in the future!
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August 2022 by Bruce Johnson
Great service
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August 2021 by KG
The employees are kind, patient, and knowledgeable, I havent had an issue in the 3 years that I have used this bank.
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May 2021 by Robert Gallagher
Want to charge me to cash a check from their bank. If you have a Wells Fargo check you want to give me I will charge a fee to take it.
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January 2021 by Mark Tomcho
Always helpful and courteous! Worked with us in getting legal paperwork verified and took care of everything that was required. Great people!
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October 2020 by KG Grimes
The employees are kind, patient, and knowledgeable, I havent had an issue in the 3 years that I have used this bank.
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June 2020 by Michael White
Ben & The staff at this bran h are awesome!! Always happy for years with them!! Thanks!!??
